# News / Updates

**03/02/2026**

<mark style="color:blue;">FIXES:</mark>

* We fixed issues in the Segments page permission system
* We fixed an issue where WhatsApp API templates from other accounts were displayed in the template listing for SAC.
* We fixed the listing of artificial intelligence services on the system's home screen.

**20/11/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Addition of the GPT 5.1 model to AI Agents and others

**12/11/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Release of the new update for flows allowing the execution of service/opportunity actions
* New look for CRM automations
* New look for SAC automations

{% embed url="<https://docs.sprinthub.com/novidades/automacoes-sprinthub-nova-versao>" %}

* Now the condition "Does the contact have an email?" allows checking if the email actually exists, through a third-party integration for email validation

{% embed url="<https://docs.sprinthub.com/topicos/relacionar/e-mail/email-marketing-como-configurar-o-validemail-e-usar-a-verificacao-de-e-mail-na-sprinthub>" %}

**11/09/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Improvements were made to contact merging, for better tracking when the "Merge all" button is pressed
* Launch of the Creator of **Landing Pages with AI**

{% embed url="<https://docs.sprinthub.com/topicos/atrair/ai-landing-pages>" %}

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue in the contact history where, when adding a filter, it did not return to the first page

**09/09/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Now it is possible to filter a lead's source by name through the condition **The lead source is**

**08/09/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Automations of **Funnel** in the CRM that have repetitions can now be ended when the opportunity is won or lost.

**02/09/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* **Launch of the new Tasks system**

{% embed url="<https://docs.sprinthub.com/topicos/geral/tarefas>" %}

<mark style="color:blue;">FIXES:</mark>

* AI Agent actions that involved the "service owner" were using the lead owner incorrectly
* Fixes an issue where unsubscribe forms configured in emails did not appear when a user unsubscribed

**25/08/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Now it is possible to configure the **Expected close date** of opportunities in the "Create Opportunity" action and in the automatic creation of opportunities

**14/08/2025**

<mark style="color:blue;">FIXES:</mark>

* Adds history to the lead when an AI agent edits its company
* Fixes error when opening certain Meta Insights campaigns

**06/08/2025**

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue where the "Chatbot was finished" trigger for some automations was not fired

**05/08/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Launch of the new feature "AI Analysis". With it, you can analyze your SAC360 services and receive a score based on the service performance

{% embed url="<https://docs.sprinthub.com/topicos/geral/sac-360/sac-360-configuracoes-iniciais/sac-360o-analise-com-ia-avaliando-atendimentos-de-forma-automatica-e-inteligente>" %}

**29/07/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* A new view for **Public Calendars** was created, with more useful information and greater organization of the data

**21/07/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Now it is possible to perform automatic mapping of active webhooks
* The statistics page for an AI Agent was improved. Now it will be possible to view message spending separated by channel, account and model used.

**16/07/2025**

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue in the "day/month/year" condition where comparisons like "before" and "after" did not work correctly

**03/07/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Now it is possible to use a secondary pixel in landing pages, forms and emails

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue where it was not possible to filter leads by CPF and CNPJ type fields due to field formatting. **Remember that you must search only the CNPJ/CPF numbers when filtering**

**01/07/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Textarea-type fields now have markdown support (on the leads and companies screen).

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue where the filter in the leads list stopped being saved

**26/06/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Now it is possible to consider past and canceled meetings in the condition "The lead has a scheduled meeting"

{% embed url="<https://docs.sprinthub.com/topicos/analisar/relatorios-e-dashboards-personalizados/relatorios-duvidas-comuns/relatorios-leads/relatorios-leads-com-reunioes-agendadas>" %}

* Now it is possible to add a delay in SAC and CRM automations. This delay will make the triggers, conditions and actions of an automation only execute after the established time has passed

{% embed url="<https://docs.sprinthub.com/topicos/geral/crm/crm-automacoes/crm-automacao-funcao-atrasar-a-inicializacao-da-automacao>" %}

**24/06/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Two new custom fields **Stars** and **Status** were added to contacts. With them, you will be able to more easily control a contact's scoring.

{% embed url="<https://docs.sprinthub.com/topicos/geral/crm/crm-videos-tutoriais/crm-estrelas-automatizando-classificacao>" %}

* Launch of the new view for leads (now called contacts)

{% embed url="<https://docs.sprinthub.com/topicos/geral/leads/leads-duvidas-comum/leads-overview-e-informacoes-detalhadas>" %}

* Now it is possible to schedule meetings directly in the contact view

{% embed url="<https://docs.sprinthub.com/topicos/geral/leads/leads-duvidas-comum/leads-como-configurar-e-gerenciar-reunioes>" %}

* A new section on your contact **Communication Statistics** was added. In it, you will have information on the best days and times to contact your lead, as well as other general statistics.

{% embed url="<https://docs.sprinthub.com/topicos/geral/leads/leads-duvidas-comum/leads-estatisticas-de-comunicacao>" %}

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue where startup triggers for AI agents did not activate via the Instagram channel

**23/06/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* New date function tokens were added: **yesterday**, **lastWeek**, **lastMonth**, **lastYear**, **nextWeek**, **nextMonth**, **nextYear**

**19/06/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Your AI agents will now automatically detect if they are conversing with other chat bots or AIs, and will end the conversation
* Now it is possible to configure multiple meta pixels to be used in automations
* We redesigned the quick reply system. Now it is possible to search for a quick reply from within the message sending area.

{% embed url="<https://docs.sprinthub.com/topicos/geral/sac-360/sac-360-configuracoes-iniciais/sac-360-respostas-rapidas>" %}

**17/06/2025**

<mark style="color:blue;">FIXES:</mark>

* We fixed the number of opportunities in the CRM Funnel

**11/06/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Now it is possible to add lead tokens to the redirect link of a form

{% embed url="<https://docs.sprinthub.com/topicos/converter/formularios/formularios-duvidas-comuns/formularios-como-usar-tokens-de-lead-em-links-de-redirecionamento>" %}

**09/06/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Now it is possible to check in your segments list the last date a lead was removed/added

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue where conditions involving custom fields of the "Yes/No" type considered the values "No" and "None" as the same thing

**02/06/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Now it is possible to receive dates in the Brazilian format (dd/mm/yyyy) in your custom webhooks
* Your messages created in the message queue will now show how many people will receive the message before sending them

**27/05/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* New access permissions were added across all main system entities (Landing Pages, Segments, Chatbots, etc.). With them, you will be able to prevent users from accessing certain specific entities, allowing greater granularity

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue where an AI agent ended the service even with the option to finish disabled

**12/05/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* A new condition and trigger "Lead submitted Google form" was added

**07/05/2025**

<mark style="color:blue;">FIXES:</mark>

* Now changing the name of a URL shortener after creation will no longer automatically change its alias

**06/05/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* You can now enable the ability of your AI Agents to **File Analysis**, allowing your agent to understand files sent by your leads.

{% embed url="<https://docs.sprinthub.com/topicos/converter/agentes-de-i.a/agentes-de-i.a.-analise-de-arquivos>" %}

* Now it is possible to provide different calendars to an AI agent based on programmatic conditions.

{% embed url="<https://docs.sprinthub.com/topicos/converter/agentes-de-i.a/agentes-de-i.a.-integrando-diversos-calendarios>" %}

* Now it is possible to schedule some automatic startup triggers directly in your **AI Agents**

{% embed url="<https://docs.sprinthub.com/topicos/converter/agentes-de-i.a/agentes-de-i.a.-ativacao-por-gatilhos>" %}

**05/05/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* A new action **"Run task with copilot"** was added to your automations. With it you will have an output from an LLM, similar to the copilot= token, but you can reuse the result in multiple parts of the system

{% embed url="<https://docs.sprinthub.com/topicos/relacionar/fluxos-de-automacao/acoes/fluxos-de-automacao-acao-executar-tarefa-com-o-copilot>" %}

<mark style="color:blue;">FIXES:</mark>

* An improvement was made in the questions and answers of AI Agents to improve performance and usability when there are large quantities of questions and answers

**28/04/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* A new button **Send Test** was added to the Meta Conversions API configuration, to allow you to verify if the added configuration is correct

{% embed url="<https://docs.sprinthub.com/estrategias/meta-business/meta-facebook-pixel/botao-de-envio-de-conversao-de-teste>" %}

* Forms now allow showing alerts and texts dynamically

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue in the Chatbots condition "The channel of this conversation is..." where selected accounts disappeared

**23/04/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Now it is possible to program your AI Agents to execute traditional automations, based on conditions the agent detects during the conversation

{% embed url="<https://docs.sprinthub.com/topicos/converter/agentes-de-i.a/agentes-de-i.a.-executar-automacoes>" %}

**17/04/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Now it is possible to add custom headers to your shorteners
* Three new tokens were added for the lead, representing the total sum of open, won or lost opportunities: **{contactfield=crmOpenValue}, {contactfield=crmGaineValue}, {contactfield=crmLostValue}**

{% embed url="<https://docs.sprinthub.com/estrategias/token/utilizando-o-token-valor-das-oportunidades>" %}

**16/04/2025**

<mark style="color:green;">WHAT'S NEW:</mark>

* Marketing emails will now show leads who unsubscribed by the sent email, soft bounces and hard bounces
* Now it is possible to see the structure of an automation flow or chatbot at a moment in the past
* New token **{copilot=XXXX}**. which allows using AI in several parts of the system

{% embed url="<https://docs.sprinthub.com/topicos/converter/chatbot/chatbot-duvidas-comuns/chatbot-utilizando-o-token-copilot>" %}

* Now it is possible to block users from accessing certain folders in your file manager. **This does not prevent them from accessing the files if they have the link to the file**

**11/04/2025**

<mark style="color:green;">UPDATES:</mark>

* Now it is possible to clone all data of an opportunity through the "Create new opportunity" automation when used in a CRM automation.

{% embed url="<https://docs.sprinthub.com/topicos/geral/crm/crm-automacoes/crm-clonando-oportunidades-por-automacao-de-crm>" %}

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue where it was not possible to delete the default value of certain custom fields.

{% embed url="<https://docs.sprinthub.com/topicos/configuracoes/campos/campos-como-redefinir-o-valor-padrao>" %}

**08/04/2025**

<mark style="color:green;">UPDATES:</mark>

* Now conditions of the type **The field value is...** allow using tokens to perform advanced comparisons

{% embed url="<https://docs.sprinthub.com/topicos/relacionar/fluxos-de-automacao/duvidas-comuns/fluxos-de-automacao-comparacoes-avancadas-com-tokens-na-condicao-o-valor-do-campo-e>..." %}

* Automatic sending of emails now allows you to select which days of the week the sending will be performed

**07/04/2025**

<mark style="color:green;">UPDATES:</mark>

* Names of **Custom Objects** can now be configured as single-value fields
* Now it is possible to use the first set of UTM tags recorded on a lead in your custom reports

**03/04/2025**

<mark style="color:green;">UPDATES:</mark>

* Release of the new AI agents

{% embed url="<https://docs.sprinthub.com/topicos/converter/agentes-de-i.a>." %}

<mark style="color:red;">REMOVALS:</mark>

* Starting the deprecation of the old **GPT Models**, now called **AI Agents** **(Legacy)**. These agents will no longer receive new features, and will be disabled in the future

**24/03/2025**

<mark style="color:green;">UPDATES:</mark>

* A new condition "Lead Source" was added to the system automations

{% embed url="<https://docs.sprinthub.com/topicos/geral/sac-360/sac-360o-automacoes/automacao-de-sac-360o-configurando-a-condicao-origem-do-lead-e>..." %}

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue where in certain cases anonymous leads could schedule meetings without filling out the form
* Fixes an issue where the option **Sequential** in the action **Change access permissions** **of the lead** did not work correctly in Integrated Webhooks

**17/03/2025**

<mark style="color:green;">UPDATES:</mark>

* A new condition "Commented on a Post" was added to the system automations
* It is now possible to connect Google Ads lead forms to automatically register leads in the system

{% embed url="<https://docs.sprinthub.com/topicos/configuracoes/formularios-externos/formularios-do-google-ads>" %}

**03/03/2025**

<mark style="color:blue;">FIXES:</mark>

* Fixes an issue in Custom Objects, where "Yes or No" type fields were not shown correctly on the lead

**25/02/2025**

<mark style="color:green;">UPDATES:</mark>

* It is now possible to transfer responsibilities from one user to another from the users page.

{% embed url="<https://docs.sprinthub.com/topicos/configuracoes/usuarios/transferindo-responsabilidade-entre-usuarios>" %}

<mark style="color:blue;">FIXES:</mark>&#x20;

* We fixed the issue when creating a template with more than one token in the body.

**24/02/2025**

<mark style="color:green;">UPDATES:</mark>

* A new filter in advanced opportunity reports was added: **The opportunity owner is...**

{% embed url="<https://docs.sprinthub.com/topicos/analisar/relatorios-e-dashboards-personalizados/relatorios-duvidas-comuns/relatorios-crm/relatorios-crm-como-filtrar-por-responsavel-da-oportunidade>" %}

* In Chatbot questions, it is now possible to **add to the list** of files when saving the answer in fields of type **Multiple File**

{% embed url="<https://docs.sprinthub.com/topicos/converter/chatbot/chatbot-duvidas-comuns/chatbot-configuracao-da-resposta-esperada-para-midias>" %}

* It is now possible to unarchive leads automatically when a chatbot is started on them

{% embed url="<https://docs.sprinthub.com/topicos/converter/chatbot/chatbot-duvidas-comuns/chatbot-desarquivar-leads>" %}

* In Chatbot questions, the expected response type "list items" will now allow saving a value different from what the lead typed

{% embed url="<https://docs.sprinthub.com/topicos/converter/chatbot/chatbot-duvidas-comuns/chatbot-como-utilizar-valor-padrao-e-valor-real-no-bloco-de-pergunta>" %}

<mark style="color:blue;">FIXES:</mark>&#x20;

* Transferring only the department in SAC and Chatbot automations will no longer start the service

**17/02/2025**

<mark style="color:green;">UPDATES:</mark>

* In flows and chatbots, it is now possible to continue your flow when an error occurs in an action block, through an additional connection.

{% embed url="<https://docs.sprinthub.com/topicos/analisar/webhooks-integrados/webhooks-integrados-duvidas-comuns/webhooks-integrados-verificacao-de-status-de-erro>" %}

**10/02/2025**

<mark style="color:green;">UPDATES:</mark>

* Now it is possible to export custom opportunity fields in your advanced reports
* A new identifier for the lead "Tracking ID" was added to integrated webhooks, which will allow identifying leads from visited pages

{% embed url="<https://docs.sprinthub.com/topicos/analisar/webhooks-integrados/webhooks-integrados-duvidas-comuns/webhooks-integrados-tracking-avancado-identificando-leads-anonimos>" %}

**23/01/2025**

<mark style="color:green;">UPDATES:</mark>

* We added a new option in the action **Change access permissions** of the lead in SAC and CRM automations, which allows adding only the opportunity/service owner in the access

{% embed url="<https://docs.sprinthub.com/topicos/geral/crm/crm-automacoes/crm-como-mudar-a-permissao-do-lead-ao-alterar-responsavel-da-oportunidade>" %}

<mark style="color:blue;">FIXES:</mark>&#x20;

* Fixes an issue where when trying to delete an automation flow, an error occurred.

**14/01/2025**

<mark style="color:blue;">FIXES:</mark>&#x20;

* We fixed the list of users in the department in the Funnel Filter in the CRM.

**04/12/2024**

<mark style="color:green;">UPDATES:</mark>

* Now it is possible to program your AI Agents to schedule meetings **Public Calendars** directly through the chat.&#x20;

{% embed url="<https://docs.sprinthub.com/topicos/converter/chatgpt/modelos-chatgpt/agente-de-i.a.-agendando-reunioes>" %}

* New permissions for **Custom Objects** were added, to allow better control over your users.

{% embed url="<https://docs.sprinthub.com/duvidas-comuns/permissoes/grupos-de-permissoes/grupos-de-permissoes-objetos-customizados>" %}

* Custom reports will now allow exporting custom Lead fields.

{% embed url="<https://docs.sprinthub.com/topicos/analisar/relatorios-e-dashboards-personalizados/relatorios-duvidas-comuns/relatorios-exportacao-dos-dados-de-um-relatorio/relatorios-exportacao-de-campos-customizados-e-fonte-dos-leads>" %}

**02/12/2024**

<mark style="color:green;">UPDATES:</mark>

* A new condition **The service channel is** for chatbots was added. With it, you will be able to check the current conversation channel of a chatbot (in cases of chatbots that converse through multiple channels)

{% embed url="<https://docs.sprinthub.com/topicos/converter/chatbot/chatbot-duvidas-comuns/chatbot-utilizando-a-condicao-o-canal-de-atendimento-e>" %}

* A new token **{dayperiod=DAY|AFTERNOON|NIGHT}** was added. This token will be replaced by different texts depending on the current time of day when it is swapped. Example: **{dayperiod=Good morning|Good afternoon|Good evening}** will be replaced by "Good morning" in the morning period, "Good afternoon" in the afternoon period, and "Good evening" in the night period.

{% embed url="<https://docs.sprinthub.com/estrategias/token/utilizando-tokens-de-periodo-do-dia>" %}

* A new token **{random=text1|text2|text3|textN}** was added. This token will be replaced by different texts (separated by "|") randomly.

{% embed url="<https://docs.sprinthub.com/estrategias/token/utilizando-tokens-randomicos>" %}

* A new set of action and trigger **"Broadcast"** was added to the system. With it, you will be able to send custom triggers between different automations of the system

{% embed url="<https://docs.sprinthub.com/topicos/analisar/webhooks-integrados/webhooks-integrados-duvidas-comuns/webhooks-integrados-utilizando-broadcast-para-manipular-oportunidades>" %}

<mark style="color:blue;">FIXES:</mark> \
Actions of the type **"Wait"** in automations will now appear in the lead history

**28/11/2024**

<mark style="color:blue;">FIXES:</mark> \
Fixes an issue where company fields in **Public Calendars** forms were not being saved

**14/11/2024**

<mark style="color:green;">UPDATES:</mark>

* A new condition "Ask GPT" was added in automation conditions. With it, you can ask Chat GPT a question regarding the lead's data, and it will answer as "Positive" or "Negative"

{% embed url="<https://docs.sprinthub.com/estrategias/chatgpt/perguntar-para-ia-condicao-que-pode-mudar-o-rumo-dos-seus-atendimentos>" %}

* Now when starting an AI agent through the chatbot it will be possible to use previously exchanged messages.
* Configure an intelligent output in initialized gpt agents, which will make the agent stop conversing when the provided condition is met

{% embed url="<https://docs.sprinthub.com/topicos/converter/chatbot/chatbot-duvidas-comuns/chatbot-transferindo-para-um-atendente-humano-com-o-chatgpt>" %}

* The Change access permissions action for the lead now allows adding new permissions to the current one, instead of replacing it

{% embed url="<https://docs.sprinthub.com/duvidas-comuns/permissoes/permissao-adicionada>" %}

* Now an AI agent will be able to "poke" the lead when it is close to the closing date

{% embed url="<https://docs.sprinthub.com/estrategias/chatgpt/envio-de-mensagens-proximas-a-finalizacao-do-atendimento>" %}

* A new action Synchronize lead source was added. With it, you can modify your lead's source based on other leads from the same company

{% embed url="<https://docs.sprinthub.com/topicos/relacionar/fluxos-de-automacao/duvidas-comuns/fluxos-de-automacao-sincronizar-origem-do-lead>" %}

* The campaign planner was moved to the CRM, and will now show updated data on the dashboard

{% embed url="<https://docs.sprinthub.com/topicos/analisar/planejador-de-campanhas>" %}

* Unarchive a lead when it fills out a SprintHub form -&#x20;

{% embed url="<https://docs.sprinthub.com/topicos/converter/formularios/formularios-duvidas-comuns/formularios-desarquivar-leads>" %}

<mark style="color:blue;">FIXES:</mark> \
Fixes time distribution in **Public Calendars**, where certain schedule configurations allowed the lead to schedule a time that should not have been available.