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News / Updates

Here you will find the new features released in SprintHub along with an article on how to use them.

03/02/2026

FIXES:

  • We fixed issues in the Segments page permission system

  • We fixed an issue where WhatsApp API templates from other accounts were displayed in the template listing for SAC.

  • We fixed the listing of artificial intelligence services on the system's home screen.

20/11/2025

WHAT'S NEW:

  • Addition of the GPT 5.1 model to AI Agents and others

12/11/2025

WHAT'S NEW:

  • Release of the new update for flows allowing the execution of service/opportunity actions

  • New look for CRM automations

  • New look for SAC automations

LogoAutomações SprintHub - Nova Versão | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Now the condition "Does the contact have an email?" allows checking if the email actually exists, through a third-party integration for email validation

LogoEmail Marketing - Como configurar o ValidEmail e usar a verificação de e-mail na SprintHub | SprintHub - Base de Conhecimentodocs.sprinthub.com

11/09/2025

WHAT'S NEW:

  • Improvements were made to contact merging, for better tracking when the "Merge all" button is pressed

  • Launch of the Creator of Landing Pages with AI

LogoAI Landing Pages | SprintHub - Base de Conhecimentodocs.sprinthub.com

FIXES:

  • Fixes an issue in the contact history where, when adding a filter, it did not return to the first page

09/09/2025

WHAT'S NEW:

  • Now it is possible to filter a lead's source by name through the condition The lead source is

08/09/2025

WHAT'S NEW:

  • Automations of Funnel in the CRM that have repetitions can now be ended when the opportunity is won or lost.

02/09/2025

WHAT'S NEW:

  • Launch of the new Tasks system

LogoTarefas | SprintHub - Base de Conhecimentodocs.sprinthub.com

FIXES:

  • AI Agent actions that involved the "service owner" were using the lead owner incorrectly

  • Fixes an issue where unsubscribe forms configured in emails did not appear when a user unsubscribed

25/08/2025

WHAT'S NEW:

  • Now it is possible to configure the Expected close date of opportunities in the "Create Opportunity" action and in the automatic creation of opportunities

14/08/2025

FIXES:

  • Adds history to the lead when an AI agent edits its company

  • Fixes error when opening certain Meta Insights campaigns

06/08/2025

FIXES:

  • Fixes an issue where the "Chatbot was finished" trigger for some automations was not fired

05/08/2025

WHAT'S NEW:

  • Launch of the new feature "AI Analysis". With it, you can analyze your SAC360 services and receive a score based on the service performance

LogoSAC 360º - Análise com IA - Avaliando atendimentos de forma automática e inteligente | SprintHub - Base de Conhecimentodocs.sprinthub.com

29/07/2025

WHAT'S NEW:

  • A new view for Public Calendars was created, with more useful information and greater organization of the data

21/07/2025

WHAT'S NEW:

  • Now it is possible to perform automatic mapping of active webhooks

  • The statistics page for an AI Agent was improved. Now it will be possible to view message spending separated by channel, account and model used.

16/07/2025

FIXES:

  • Fixes an issue in the "day/month/year" condition where comparisons like "before" and "after" did not work correctly

03/07/2025

WHAT'S NEW:

  • Now it is possible to use a secondary pixel in landing pages, forms and emails

FIXES:

  • Fixes an issue where it was not possible to filter leads by CPF and CNPJ type fields due to field formatting. Remember that you must search only the CNPJ/CPF numbers when filtering

01/07/2025

WHAT'S NEW:

  • Textarea-type fields now have markdown support (on the leads and companies screen).

FIXES:

  • Fixes an issue where the filter in the leads list stopped being saved

26/06/2025

WHAT'S NEW:

  • Now it is possible to consider past and canceled meetings in the condition "The lead has a scheduled meeting"

LogoRelatórios - Leads com Reuniões Agendadas | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Now it is possible to add a delay in SAC and CRM automations. This delay will make the triggers, conditions and actions of an automation only execute after the established time has passed

LogoCRM - Automação - Função: Atrasar a inicialização da automação | SprintHub - Base de Conhecimentodocs.sprinthub.com

24/06/2025

WHAT'S NEW:

  • Two new custom fields Stars and Status were added to contacts. With them, you will be able to more easily control a contact's scoring.

LogoCRM - (Estrelas) Automatizando Classificação | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Launch of the new view for leads (now called contacts)

LogoContatos - Overview e Informações Detalhadas | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Now it is possible to schedule meetings directly in the contact view

LogoContatos - Como Configurar e Gerenciar Reuniões | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • A new section on your contact Communication Statistics was added. In it, you will have information on the best days and times to contact your lead, as well as other general statistics.

LogoContatos - Estatísticas de Comunicação | SprintHub - Base de Conhecimentodocs.sprinthub.com

FIXES:

  • Fixes an issue where startup triggers for AI agents did not activate via the Instagram channel

23/06/2025

WHAT'S NEW:

  • New date function tokens were added: yesterday, lastWeek, lastMonth, lastYear, nextWeek, nextMonth, nextYear

19/06/2025

WHAT'S NEW:

  • Your AI agents will now automatically detect if they are conversing with other chat bots or AIs, and will end the conversation

  • Now it is possible to configure multiple meta pixels to be used in automations

  • We redesigned the quick reply system. Now it is possible to search for a quick reply from within the message sending area.

LogoSAC 360° - Respostas Rápidas | SprintHub - Base de Conhecimentodocs.sprinthub.com

17/06/2025

FIXES:

  • We fixed the number of opportunities in the CRM Funnel

11/06/2025

WHAT'S NEW:

  • Now it is possible to add lead tokens to the redirect link of a form

LogoFormulários - Como Usar Tokens de Lead em Links de Redirecionamento | SprintHub - Base de Conhecimentodocs.sprinthub.com

09/06/2025

WHAT'S NEW:

  • Now it is possible to check in your segments list the last date a lead was removed/added

FIXES:

  • Fixes an issue where conditions involving custom fields of the "Yes/No" type considered the values "No" and "None" as the same thing

02/06/2025

WHAT'S NEW:

  • Now it is possible to receive dates in the Brazilian format (dd/mm/yyyy) in your custom webhooks

  • Your messages created in the message queue will now show how many people will receive the message before sending them

27/05/2025

WHAT'S NEW:

  • New access permissions were added across all main system entities (Landing Pages, Segments, Chatbots, etc.). With them, you will be able to prevent users from accessing certain specific entities, allowing greater granularity

FIXES:

  • Fixes an issue where an AI agent ended the service even with the option to finish disabled

12/05/2025

WHAT'S NEW:

  • A new condition and trigger "Lead submitted Google form" was added

07/05/2025

FIXES:

  • Now changing the name of a URL shortener after creation will no longer automatically change its alias

06/05/2025

WHAT'S NEW:

  • You can now enable the ability of your AI Agents to File Analysis, allowing your agent to understand files sent by your leads.

LogoAgentes de I.A. - Análise de Arquivos | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Now it is possible to provide different calendars to an AI agent based on programmatic conditions.

LogoAgentes de I.A. - Integrando Diversos Calendários | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Now it is possible to schedule some automatic startup triggers directly in your AI Agents

LogoAgentes de I.A. - Ativação por Gatilhos | SprintHub - Base de Conhecimentodocs.sprinthub.com

05/05/2025

WHAT'S NEW:

  • A new action "Run task with copilot" was added to your automations. With it you will have an output from an LLM, similar to the copilot= token, but you can reuse the result in multiple parts of the system

LogoFluxos de Automação - Ação: Executar tarefa com o Copilot | SprintHub - Base de Conhecimentodocs.sprinthub.com

FIXES:

  • An improvement was made in the questions and answers of AI Agents to improve performance and usability when there are large quantities of questions and answers

28/04/2025

WHAT'S NEW:

  • A new button Send Test was added to the Meta Conversions API configuration, to allow you to verify if the added configuration is correct

LogoBotão de envio de Conversão de Teste | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Forms now allow showing alerts and texts dynamically

FIXES:

  • Fixes an issue in the Chatbots condition "The channel of this conversation is..." where selected accounts disappeared

23/04/2025

WHAT'S NEW:

  • Now it is possible to program your AI Agents to execute traditional automations, based on conditions the agent detects during the conversation

LogoAgentes de I.A. - Executar Automações | SprintHub - Base de Conhecimentodocs.sprinthub.com

17/04/2025

WHAT'S NEW:

  • Now it is possible to add custom headers to your shorteners

  • Three new tokens were added for the lead, representing the total sum of open, won or lost opportunities: {contactfield=crmOpenValue}, {contactfield=crmGaineValue}, {contactfield=crmLostValue}

LogoUtilizando o Token “Valor das Oportunidades” | SprintHub - Base de Conhecimentodocs.sprinthub.com

16/04/2025

WHAT'S NEW:

  • Marketing emails will now show leads who unsubscribed by the sent email, soft bounces and hard bounces

  • Now it is possible to see the structure of an automation flow or chatbot at a moment in the past

  • New token {copilot=XXXX}. which allows using AI in several parts of the system

LogoChatbot - Utilizando o Token Copilot | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Now it is possible to block users from accessing certain folders in your file manager. This does not prevent them from accessing the files if they have the link to the file

11/04/2025

UPDATES:

  • Now it is possible to clone all data of an opportunity through the "Create new opportunity" automation when used in a CRM automation.

LogoCRM - Clonando Oportunidades por Automação de CRM | SprintHub - Base de Conhecimentodocs.sprinthub.com

FIXES:

  • Fixes an issue where it was not possible to delete the default value of certain custom fields.

LogoCampos Customizados - Contatos: Como redefinir o valor padrão | SprintHub - Base de Conhecimentodocs.sprinthub.com

08/04/2025

UPDATES:

  • Now conditions of the type The field value is... allow using tokens to perform advanced comparisons

LogoFluxos de Automação: Comparações Avançadas com Tokens na Condição "O valor do campo é” | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Automatic sending of emails now allows you to select which days of the week the sending will be performed

07/04/2025

UPDATES:

  • Names of Custom Objects can now be configured as single-value fields

  • Now it is possible to use the first set of UTM tags recorded on a lead in your custom reports

03/04/2025

UPDATES:

  • Release of the new AI agents

LogoAgentes de IA | SprintHub - Base de Conhecimentodocs.sprinthub.com

REMOVALS:

  • Starting the deprecation of the old GPT Models, now called AI Agents (Legacy). These agents will no longer receive new features, and will be disabled in the future

24/03/2025

UPDATES:

  • A new condition "Lead Source" was added to the system automations

LogoAutomação de SAC 360º – Configurando a Condição: Origem do Lead é | SprintHub - Base de Conhecimentodocs.sprinthub.com

FIXES:

  • Fixes an issue where in certain cases anonymous leads could schedule meetings without filling out the form

  • Fixes an issue where the option Sequential in the action Change access permissions of the lead did not work correctly in Integrated Webhooks

17/03/2025

UPDATES:

  • A new condition "Commented on a Post" was added to the system automations

  • It is now possible to connect Google Ads lead forms to automatically register leads in the system

LogoFormulários do Google Ads | SprintHub - Base de Conhecimentodocs.sprinthub.com

03/03/2025

FIXES:

  • Fixes an issue in Custom Objects, where "Yes or No" type fields were not shown correctly on the lead

25/02/2025

UPDATES:

  • It is now possible to transfer responsibilities from one user to another from the users page.

LogoTransferindo Responsabilidade entre Usuários | SprintHub - Base de Conhecimentodocs.sprinthub.com

FIXES:

  • We fixed the issue when creating a template with more than one token in the body.

24/02/2025

UPDATES:

  • A new filter in advanced opportunity reports was added: The opportunity owner is...

LogoRelatórios - CRM: Como Filtrar por Responsável da Oportunidade | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • In Chatbot questions, it is now possible to add to the list of files when saving the answer in fields of type Multiple File

LogoChatbot – Configuração da Resposta Esperada para Mídias | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • It is now possible to unarchive leads automatically when a chatbot is started on them

LogoChatbot - Desarquivar Contatos | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • In Chatbot questions, the expected response type "list items" will now allow saving a value different from what the lead typed

LogoChatbot – Como Utilizar Valor Padrão e Valor Real no Bloco de Pergunta | SprintHub - Base de Conhecimentodocs.sprinthub.com

FIXES:

  • Transferring only the department in SAC and Chatbot automations will no longer start the service

17/02/2025

UPDATES:

  • In flows and chatbots, it is now possible to continue your flow when an error occurs in an action block, through an additional connection.

LogoWebhooks Integrados - Verificação de status de erro | SprintHub - Base de Conhecimentodocs.sprinthub.com

10/02/2025

UPDATES:

  • Now it is possible to export custom opportunity fields in your advanced reports

  • A new identifier for the lead "Tracking ID" was added to integrated webhooks, which will allow identifying leads from visited pages

LogoWebhooks Integrados - Tracking avançado, identificando leads anônimos | SprintHub - Base de Conhecimentodocs.sprinthub.com

23/01/2025

UPDATES:

  • We added a new option in the action Change access permissions of the lead in SAC and CRM automations, which allows adding only the opportunity/service owner in the access

LogoCRM - Como mudar a permissão do Lead ao alterar Responsável da Oportunidade | SprintHub - Base de Conhecimentodocs.sprinthub.com

FIXES:

  • Fixes an issue where when trying to delete an automation flow, an error occurred.

14/01/2025

FIXES:

  • We fixed the list of users in the department in the Funnel Filter in the CRM.

04/12/2024

UPDATES:

  • Now it is possible to program your AI Agents to schedule meetings Public Calendars directly through the chat.

LogoAgente de I.A. agendando Reuniões | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • New permissions for Custom Objects were added, to allow better control over your users.

LogoGrupos de Permissões - Objetos Customizados | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Custom reports will now allow exporting custom Lead fields.

LogoRelatórios - Exportação de Campos Customizados e Fonte dos Leads | SprintHub - Base de Conhecimentodocs.sprinthub.com

02/12/2024

UPDATES:

  • A new condition The service channel is for chatbots was added. With it, you will be able to check the current conversation channel of a chatbot (in cases of chatbots that converse through multiple channels)

LogoChatbot - Utilizando a Condição "O canal de atendimento é" | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • A new token {dayperiod=DAY|AFTERNOON|NIGHT} was added. This token will be replaced by different texts depending on the current time of day when it is swapped. Example: {dayperiod=Good morning|Good afternoon|Good evening} will be replaced by "Good morning" in the morning period, "Good afternoon" in the afternoon period, and "Good evening" in the night period.

LogoUtilizando Tokens de Período do Dia | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • A new token {random=text1|text2|text3|textN} was added. This token will be replaced by different texts (separated by "|") randomly.

LogoUtilizando Tokens Randômicos | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • A new set of action and trigger "Broadcast" was added to the system. With it, you will be able to send custom triggers between different automations of the system

LogoWebhooks Integrados - Utilizando broadcast para manipular oportunidades | SprintHub - Base de Conhecimentodocs.sprinthub.com

FIXES: Actions of the type "Wait" in automations will now appear in the lead history

28/11/2024

FIXES: Fixes an issue where company fields in Public Calendars forms were not being saved

14/11/2024

UPDATES:

  • A new condition "Ask GPT" was added in automation conditions. With it, you can ask Chat GPT a question regarding the lead's data, and it will answer as "Positive" or "Negative"

LogoPerguntar para IA - Condição que pode mudar o rumo dos seus atendimentos | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Now when starting an AI agent through the chatbot it will be possible to use previously exchanged messages.

  • Configure an intelligent output in initialized gpt agents, which will make the agent stop conversing when the provided condition is met

LogoChatbot - Transferindo para um atendente humano com o ChatGPT | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • The Change access permissions action for the lead now allows adding new permissions to the current one, instead of replacing it

LogoPermissão Adicionada | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Now an AI agent will be able to "poke" the lead when it is close to the closing date

LogoEnvio de Mensagens Próximas à Finalização do Atendimento | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • A new action Synchronize lead source was added. With it, you can modify your lead's source based on other leads from the same company

LogoFluxos de Automação - Sincronizar origem do Lead | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • The campaign planner was moved to the CRM, and will now show updated data on the dashboard

LogoPlanejador de Campanhas | SprintHub - Base de Conhecimentodocs.sprinthub.com

  • Unarchive a lead when it fills out a SprintHub form -

LogoFormulários - Desarquivar Leads | SprintHub - Base de Conhecimentodocs.sprinthub.com

FIXES: Fixes time distribution in Public Calendars, where certain schedule configurations allowed the lead to schedule a time that should not have been available.

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