🌐Cache Clearing

To troubleshoot issues related to: SprintHub updates and opening the platform in two tabs.

Why clear the cache?

The browser cache temporarily stores files, such as images and scripts, to load web pages faster. However, sometimes these cached files can become outdated or corrupted, which can lead to loading issues or improper functioning of the SprintHub platform.

Follow the example in the image below:

Written Step by Step

1. Open the Page: Launch Google Chrome and navigate to the page from which you want to clear the cache.

2. Access the Developer Tools: To open the Developer Tools, you can right-click anywhere on the page and select the "Inspect" option from the menu that appears. Alternatively, you can press Ctrl + Shift + I.

3. Force Reload the Page Ignoring the Cache: With the Developer Tools open, you will see a toolbar at the top or bottom of the browser window. Right-click the refresh button in the address bar (the circular arrow icon) and select the "Reload without cache" option from the dropdown menu. This will make Google Chrome load the page again, ignoring cached data and displaying the most recent version of the page.

Conclusion

After clearing the browser cache, you can try accessing the SprintHub platform again. If you still experience access issues, try the following additional steps:

Restart the Browser: Completely close the browser and open it again.

Check the Internet Connection: Make sure you are connected to the Internet and that the connection is working properly.

Refresh the Page: Press Ctrl + F5 (Windows) or Command + Shift + R (Mac) to force the browser to reload the page without using the cache.

Try Another Browser: If the problem persists, try accessing the SprintHub platform in a different browser to determine if the issue is related to a specific browser.