# General - [Contacts](https://docs.sprinthub.com/en/topics/general/contacts.md) - [Leads - Filter](https://docs.sprinthub.com/en/topics/general/contacts/leads-filter.md) - [Contacts - How to Filter Leads with Created Opportunities](https://docs.sprinthub.com/en/topics/general/contacts/leads-filter/contacts-how-to-filter-leads-with-created-opportunities.md): Using this simple process, it is possible to segment leads efficiently, identifying which ones have created opportunities. If you have questions, check out the explanatory video we prepared. - [Contacts - How to filter Contact (Leads) by Tags](https://docs.sprinthub.com/en/topics/general/contacts/leads-filter/contacts-how-to-filter-contact-leads-by-tags.md) - [Leads - Common Questions](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions.md) - [Contacts - Creating Contacts Manually](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-creating-contacts-manually.md) - [Contacts - Overview and Detailed Information](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-overview-and-detailed-information.md) - [Contacts - How to Export Contact](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-how-to-export-contact.md) - [Contacts - Edits](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-edits.md) - [Contacts - How to Add and Remove Tags](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-edits/contacts-how-to-add-and-remove-tags.md) - [Contacts - Modify data](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-edits/contacts-modify-data.md) - [Contacts - How to include the Company in the Lead](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-edits/contacts-how-to-include-the-company-in-the-lead.md) - [Contacts - WhatsApp Field - How to insert the WhatsApp number manually](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-edits/contacts-whatsapp-field-how-to-insert-the-whatsapp-number-manually.md) - [Contact History Now Shows Access Permission Changes](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-edits/contact-history-now-shows-access-permission-changes.md) - [Leads - How to Import a Spreadsheet](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/leads-how-to-import-a-spreadsheet.md): When importing potential leads, you can enter a large amount of information into the system, saving time and making it easier to manage and work with these contacts. - [Leads - How to Configure the Template File for Editing in Microsoft Excel](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/leads-how-to-import-a-spreadsheet/leads-how-to-configure-the-template-file-for-editing-in-microsoft-excel.md) - [Leads - How to Import Data into Multiple Selection Fields](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/leads-how-to-import-a-spreadsheet/leads-how-to-import-data-into-multiple-selection-fields.md) - [Leads - Archiving Leads in SprintHub: How It Works and Necessary Precautions](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/leads-archiving-leads-in-sprinthub-how-it-works-and-necessary-precautions.md) - [Leads - Using Filters to Archive Inactive Leads](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/leads-archiving-leads-in-sprinthub-how-it-works-and-necessary-precautions/leads-using-filters-to-archive-inactive-leads.md) - [Contacts - What Anonymous Contacts Are](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-what-anonymous-contacts-are.md) - [Deleting or Archiving Anonymous Contacts](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-what-anonymous-contacts-are/deleting-or-archiving-anonymous-contacts.md) - [Contacts - Bulk Actions](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-bulk-actions.md) - [Contacts - How to Create a Ticket Manually for a Contact](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-how-to-create-a-ticket-manually-for-a-contact.md) - [Contacts - Instructions for Manual Call Logging](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-instructions-for-manual-call-logging.md) - [Contacts - Merge Leads and Resolve Data Conflicts](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-merge-leads-and-resolve-data-conflicts.md) - [Contacts - How to merge leads that have no conflicts](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-how-to-merge-leads-that-have-no-conflicts.md) - [Contacts - How to Create Tasks](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-how-to-create-tasks.md) - [Contacts - How to Configure and Manage Meetings](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-how-to-configure-and-manage-meetings.md) - [Contacts - Communication Statistics](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-communication-statistics.md) - [Contacts - Lead Scoring](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-lead-scoring.md) - [Contacts - Add to “Do Not Contact”](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-add-to-do-not-contact.md) - [Contacts - Nurturing Contacts with AI](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-nurturing-contacts-with-ai.md) - [Companies](https://docs.sprinthub.com/en/topics/general/companies.md): In SprintHub, you can add the companies you serve, simplifying customer management in an organized and efficient way. - [Spreadsheet Import - Companies](https://docs.sprinthub.com/en/topics/general/companies/spreadsheet-import-companies.md): Learn how to correctly import your spreadsheet in the Companies tab, following column mapping and creating custom fields when needed. - [SAC 360°](https://docs.sprinthub.com/en/topics/general/sac-360.md) - [SAC 360° - Initial Settings](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings.md) - [SAC 360º - Kanban Mode](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode.md) - [SAC 360º - Funnel/pipeline creation](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-funnel-pipeline-creation.md) - [SAC 360º - Account View (Tickets)](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-funnel-pipeline-creation/sac-360o-account-view-tickets.md) - [SAC 360º - Creating and switching between service funnels](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-creating-and-switching-between-service-funnels.md) - [SAC 360º - How to change the stage with the automation owner](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-how-to-change-the-stage-with-the-automation-owner.md): SAC 360º is a powerful tool for managing and automating customer service. One of the most useful features is the ability to automate changing the stage of a ticket in kan - [SAC 360º - I can't find the tickets](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-i-cant-find-the-tickets.md): The SAC 360º module is a powerful tool for managing customer service, offering two main viewing modes: list and kanban. - [SAC 360º - How to display new tickets at the top](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-how-to-display-new-tickets-at-the-top.md) - [SAC 360° - Creating a Ticket Manually](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-creating-a-ticket-manually.md) - [SAC 360° - Ticket Transfer](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-ticket-transfer.md): In SprintHub, it is possible to transfer tickets, allowing the centralization of sales, support, and other areas, resulting in greater efficiency both in service and in the team. - [SAC 360° - Quick Replies](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-quick-replies.md) - [SAC 360° - Delay Alert](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-delay-alert.md): You have the option to configure a delay alert to display on your SAC 360° dashboard, allowing you to view delays in responses and service. - [SAC 360° - Meeting Calendar](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-meeting-calendar.md): In SprintHub's SAC 360°, it is possible to quickly generate a Meeting Link with the client. - [SAC 360° - Dashboard and Reports](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-dashboard-and-reports.md) - [SAC 360° - Searching Messages](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-searching-messages.md): You can search for messages in SAC 360°. This feature will greatly facilitate your service, allowing you to quickly find relevant information. - [SAC 360° - Archived Tickets](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-archived-tickets.md) - [SAC 360° - Manually Activating ChatBot](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-manually-activating-chatbot.md): Boost service automation with our ChatBots, combining the efficiency of automation with the human touch for a complete and personalized experience. - [SAC 360° - Scheduling Messages in the ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-scheduling-messages-in-the-ticket.md): Scheduled messages offer the convenience of planning and scheduling interactions with customers, providing efficient customer service management over time. - [SAC 360° - Adding Notes to the Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-adding-notes-to-the-ticket.md): You can include additional information or notes during the customer service process; this allows the team handling the service to have a more complete view. - [SAC 360° - Basic Content Editing](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-basic-content-editing.md): Sometimes, in SAC, to allow customized and complete messages, basic content edits such as bold, italics, images, etc. must be used. - [SAC 360° - How to "resolve" tickets in bulk](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-how-to-resolve-tickets-in-bulk.md) - [SAC 360° - Returning a Ticket to the Queue](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-returning-a-ticket-to-the-queue.md): In SprintHub, it is possible to return a ticket to the queue even after opening it. If you opened the ticket by mistake or want someone else to handle it. - [SAC 360º - AI Analysis - Evaluating tickets automatically and intelligently](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-ai-analysis-evaluating-tickets-automatically-and-intelligently.md) - [SAC 360° - Tutorial Videos](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos.md) - [SAC Roleta - No Restrictions on Leads/Tickets](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-roleta-no-restrictions-on-leads-tickets.md) - [SAC 360 - Restriction Automation for Tickets and Opportunities](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-restriction-automation-for-tickets-and-opportunities.md) - [SAC 360 - Restricting Visibility When Transferring a Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-restricting-visibility-when-transferring-a-ticket.md) - [SAC 360 - Closing Tickets After a Period](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-closing-tickets-after-a-period.md) - [SAC 360° - Meet our SAC 360° for Omnichannel Support](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-meet-our-sac-360-for-omnichannel-support.md): Serve your customers wherever they want. - [SAC 360° - Configuring default permissions and departments for SAC](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-configuring-default-permissions-and-departments-for-sac.md) - [SAC 360° Automation - Starting service always for the same attendant/salesperson in SprintHub](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-starting-service-always-for-the-same-attendant-salesperson-in-sprinthub.md) - [SAC 360° Automation - Closing leads that already have an opportunity](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-closing-leads-that-already-have-an-opportunity.md) - [SAC 360° Automation - Separating tickets by WhatsApp numbers](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-separating-tickets-by-whatsapp-numbers.md) - [SAC 360º - Automations](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations.md) - [SAC 360° Automation - Notify an employee](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-notify-an-employee.md) - [SAC 360° Automation - Alerting the attendant that there is a ticket waiting for a long time](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-notify-an-employee/sac-360-automation-alerting-the-attendant-that-there-is-a-ticket-waiting-for-a-long-time.md) - [SAC 360° Automation - Notify an employee when a new lead comes in](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-notify-an-employee/sac-360-automation-notify-an-employee-when-a-new-lead-comes-in.md) - [SAC 360° Automation - Communication between SAC and CRM](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-communication-between-sac-and-crm.md) - [SAC 360º Automation - Creating Opportunities in CRM from Ticket Status](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-communication-between-sac-and-crm/sac-360o-automation-creating-opportunities-in-crm-from-ticket-status.md) - [SAC 360° Automation - Create Opportunity when Lead sends a specific message](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-communication-between-sac-and-crm/sac-360-automation-create-opportunity-when-lead-sends-a-specific-message.md) - [SAC 360º Automation - Transferring Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-transferring-ticket.md) - [SAC 360º Automation — Ticket Transfer by Attendant Inactivity](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-transferring-ticket/sac-360o-automation-ticket-transfer-by-attendant-inactivity.md) - [SAC 360° Automation - Changing the Owner by Lead when transferring](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-transferring-ticket/sac-360-automation-changing-the-owner-by-lead-when-transferring.md): In this article, we will explore how to create an automation that, when transferring the ticket, changes the owner by lead, using SprintHub's features. - [SAC 360º Automation – 24h Follow-up so you don't miss the WhatsApp window](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-24h-follow-up-so-you-dont-miss-the-whatsapp-window.md) - [SAC 360º Automation - Service roulette + Sending WhatsApp to the employee](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-service-roulette-+-sending-whatsapp-to-the-employee.md) - [SAC 360º Automation - Start or Stop AI Agents](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-start-or-stop-ai-agents.md) - [SAC 360º Automation - Function: Time Limiter](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-function-time-limiter.md) - [SAC 360º Automation - Start Bulk Tickets with “Waiting” Status](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-start-bulk-tickets-with-waiting-status.md) - [SAC 360° Automation - Closing Tickets](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-closing-tickets.md) - [SAC 360° Automation - Deleting Tickets](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-deleting-tickets.md) - [SAC 360° Automation - Action when resolving a ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-action-when-resolving-a-ticket.md): How to build an automation that occurs when resolving a ticket. For this example, the leads will be added to a segment. - [SAC 360º Automation - Continuing the Ongoing Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-continuing-the-ongoing-ticket.md) - [SAC 360° Automation - Activate chatbot when lead sends a keyword](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-activate-chatbot-when-lead-sends-a-keyword.md) - [SAC 360° Automation - View available to all attendants](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-view-available-to-all-attendants.md) - [SAC 360° Automation - Bulk Sending Messages with "Wait" in SAC 360°](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-bulk-sending-messages-with-wait-in-sac-360.md) - [SAC 360º Automation - Sending Messages After Ticket Completion](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-sending-messages-after-ticket-completion.md) - [SAC 360º Automation – Out-of-Office Message Outside Business Hours](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-out-of-office-message-outside-business-hours.md) - [SAC 360° Automation - Condition "The author of the last message is"](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-condition-the-author-of-the-last-message-is.md) - [SAC 360° Automation - Starting service for the same owner](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-starting-service-for-the-same-owner.md) - [SAC 360º Automation - Identifying leads that interact with the ad using Tag and Segment](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-identifying-leads-that-interact-with-the-ad-using-tag-and-segment.md) - [SAC 360º Automation - Lead Tag Verification with 'Invert Condition'](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-lead-tag-verification-with-invert-condition.md): How to check if the lead does not have a specific tag with the "Invert Condition" option; this approach can also be applied to CRM automations, Automation Flow conditions, and Chatbot. - [SAC 360º Automation - Creating Tickets for Multiple Numbers with Chatbots](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-creating-tickets-for-multiple-numbers-with-chatbots.md) - [SAC 360º Automation - Triggering Webhooks When Updating Fields with AI](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-triggering-webhooks-when-updating-fields-with-ai.md): Using the trigger 'A lead field is updated' to identify a change in a custom field by an AI agent. - [SAC 360º Automation – How to Create Opportunities in CRM from Tags](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-how-to-create-opportunities-in-crm-from-tags.md) - [SAC 360º Automation – Setting the Condition 'Lead Source is…'](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-setting-the-condition-lead-source-is....md) - [SAC 360º Automation – Automatic notification about the service ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-automatic-notification-about-the-service-ticket.md) - [SAC 360º Automation – Tag Leads when Closing a Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-tag-leads-when-closing-a-ticket.md) - [SAC 360º Automation - Saving the Date of the Last Service](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-saving-the-date-of-the-last-service.md) - [SAC 360º - Automations – Chatbot does not activate with WhatsApp call log](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automations-chatbot-does-not-activate-with-whatsapp-call-log.md) - [SAC 360º - How to send a public calendar link to the Lead using tokens](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-how-to-send-a-public-calendar-link-to-the-lead-using-tokens.md): You want your lead to have access to your public calendar so they can schedule meetings with you, but you want to do this in an automated way. - [SAC 360° - FILTERS](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters.md) - [SAC 360º - Filters - By Platform](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-platform.md) - [SAC 360º - Filters - By Department](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-department.md) - [SAC 360º - Filters - By Owner](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-owner.md) - [SAC 360º - Filters - By Period](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-period.md) - [SAC 360º - Filters - By Stages](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-stages.md) - [SAC 360º - Filters - Advanced](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-advanced.md) - [SAC 360º - Filters - Groups](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-groups.md) - [SAC 360º - Filters - Service Order Customization](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-service-order-customization.md) - [SAC 360° - Common Questions](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions.md) - [SAC 360º - Difference between the names](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-difference-between-the-names.md) - [SAC 360º - How to Configure a Timer](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-configure-a-timer.md) - [SAC 360º - WhatsApp Groups in SprintHub](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-whatsapp-groups-in-sprinthub.md) - [SAC 360º - Receiving Messages from WhatsApp Groups](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-whatsapp-groups-in-sprinthub/sac-360o-receiving-messages-from-whatsapp-groups.md) - [SAC 360° - WhatsApp](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp.md) - [SAC 360º - WhatsApp Disconnected!](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360o-whatsapp-disconnected.md) - [SAC 360º - Problems sending messages after changing the WhatsApp account](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360o-problems-sending-messages-after-changing-the-whatsapp-account.md) - [SAC 360º - Why doesn't the Contact photo appear in WhatsApp channel messages?](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360o-why-doesnt-the-contact-photo-appear-in-whatsapp-channel-messages.md): A common question among SprintHub users is: "Why doesn't the lead's photo appear when I send messages via WhatsApp?" In this article, we will clarify this issue and explain the reason behind it - [SAC 360º - Lead Fields](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-lead-fields.md) - [SAC 360º - How to insert tags into the contact in the SprintHub service window](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-lead-fields/sac-360o-how-to-insert-tags-into-the-contact-in-the-sprinthub-service-window.md) - [SAC 360º - Relate Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-relate-ticket.md) - [SAC 360° - Removing the Lead's Relationship with the Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-relate-ticket/sac-360-removing-the-leads-relationship-with-the-ticket.md): If errors occur when establishing the relationship with a lead, you can remove this link. Or, if there is a need to undo the relationship for some other reason. - [SAC 360º - Copilot](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-copilot.md) - [SAC 360º - Activating Copilot](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-copilot/sac-360o-activating-copilot.md): In this article, we will learn how to activate Copilot in SAC 360º, making the most of the Artificial Intelligence features available in the SprintHub platform. - [SAC 360º - Copilot: Perform Tasks](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-copilot/sac-360o-copilot-perform-tasks.md) - [SAC 360º - Placing Tickets from an Owner into a Department](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-placing-tickets-from-an-owner-into-a-department.md) - [SAC 360º - Action Bar](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-action-bar.md) - [SAC 360º - Blocked Contacts](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-blocked-contacts.md) - [SAC 360º - Ignored Groups](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-ignored-groups.md) - [SAC 360º - How to Create a New Ticket with a Different WhatsApp Number](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-create-a-new-ticket-with-a-different-whatsapp-number.md) - [SAC 360º - Transferring Ticket - Lunch Break](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-transferring-ticket-lunch-break.md) - [SAC 360º - Triggers of "the lead sent a message"](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-triggers-of-the-lead-sent-a-message.md) - [SAC 360° - Support after 24h](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-support-after-24h.md) - [SAC 360º - Merging Tickets from Different Channels](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-merging-tickets-from-different-channels.md) - [SAC 360º - How to configure Lead Access Permissions](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-configure-lead-access-permissions.md) - [SAC 360º - How to Configure and Manage Meetings](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-configure-and-manage-meetings.md) - [CRM](https://docs.sprinthub.com/en/topics/general/crm.md) - [CRM - Initial Settings](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings.md) - [CRM - How to configure](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-how-to-configure.md) - [Permissions in the CRM funnel](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/permissions-in-the-crm-funnel.md) - [CRM - Maximum Time (Alert Color)](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-maximum-time-alert-color.md) - [CRM - Importing Opportunities](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-importing-opportunities.md) - [CRM - Importing Opportunities with Defined Win Dates](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-importing-opportunities/crm-importing-opportunities-with-defined-win-dates.md) - [CRM - Customizing the Reason for Opportunity Win or Loss](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-customizing-the-reason-for-opportunity-win-or-loss.md) - [CRM - Dashboard and Reports](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-dashboard-and-reports.md) - [CRM - Opportunity Fields](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-opportunity-fields.md) - [CRM - Custom Fields in the Funnel Opportunity](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-opportunity-fields/crm-custom-fields-in-the-funnel-opportunity.md): Customize the fields according to your company's strategy. In SprintHub, we provide the flexibility to create fields that precisely meet your needs. - [CRM - Change the CARDS Layout](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-opportunity-fields/crm-change-the-cards-layout.md) - [CRM - How to add contact fields in the Opportunity](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-opportunity-fields/crm-how-to-add-contact-fields-in-the-opportunity.md) - [CRM - Add the Lead Tag in the Opportunity](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-opportunity-fields/crm-add-the-lead-tag-in-the-opportunity.md) - [CRM - Add Company fields in the Opportunity](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-opportunity-fields/crm-add-company-fields-in-the-opportunity.md) - [Campaign Planner](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/campaign-planner.md) - [CRM - How to Block Stage Changes Based on Lead Status](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-how-to-block-stage-changes-based-on-lead-status.md) - [CRM – How to Block Stage Changes Based on Company Fields](https://docs.sprinthub.com/en/topics/general/crm/crm-initial-settings/crm-how-to-block-stage-changes-based-on-company-fields.md) - [CRM - Tutorial Videos](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos.md) - [CRM - (Stars) Automating Scoring](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-stars-automating-scoring.md) - [CRM: Learn How to Edit and Add Stages in the Sales Funnel](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-learn-how-to-edit-and-add-stages-in-the-sales-funnel.md) - [CRM - Triggering Flows on Lost Opportunities](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-triggering-flows-on-lost-opportunities.md) - [CRM - Updating Lead Fields with a Custom Object](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-updating-lead-fields-with-a-custom-object.md) - [Creating an Opportunity via Chatbot with a Custom Field in CRM](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/creating-an-opportunity-via-chatbot-with-a-custom-field-in-crm.md) - [CRM - Updating Lead Custom Fields with the Loss Reason Token](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-updating-lead-custom-fields-with-the-loss-reason-token.md) - [CRM - Triggering messages to the funnel](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-triggering-messages-to-the-funnel.md) - [CRM - Sending WhatsApp Based on the Opportunity Time in the stage](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-sending-whatsapp-based-on-the-opportunity-time-in-the-stage.md) - [CRM - Scheduled Meeting](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-scheduled-meeting.md) - [CRM - Automations with a new WhatsApp number](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-automations-with-a-new-whatsapp-number.md) - [CRM - Distributing Leads and Opportunities Equally Among Salespeople in CRM](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-distributing-leads-and-opportunities-equally-among-salespeople-in-crm.md) - [CRM - Setting up the roulette wheel for Opportunity creation for salespeople](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-setting-up-the-roulette-wheel-for-opportunity-creation-for-salespeople.md) - [CRM - with native integration with CHATGPT](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-with-native-integration-with-chatgpt.md) - [CRM - Creating an Opportunity in CRM for each Lead received via Form](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-creating-an-opportunity-in-crm-for-each-lead-received-via-form.md): Many times we want to create an Opportunity in CRM for each Lead received in a form. See how to do this simply using SprintHub's Automation Flow. - [CRM - CRM Automation - How to configure automatic stage movement](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-crm-automation-how-to-configure-automatic-stage-movement.md): See how to move your opportunities automatically based on conditions. - [CRM - Status/Field/Approval Blocks](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-status-field-approval-blocks.md): Set criteria to prevent opportunities from moving forward or backward between the different stages. - [CRM - Automations](https://docs.sprinthub.com/en/topics/general/crm/crm-automations.md): You can automate a variety of processes and speed up tasks related to your customers. This includes activities such as audience segmentation, sending personalized communications, and much more. - [CRM - Difference between stage automation and funnel automation](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-difference-between-stage-automation-and-funnel-automation.md) - [CRM - Cloning Opportunities through CRM Automation](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-cloning-opportunities-through-crm-automation.md) - [CRM - Automatic WhatsApp Message for No-Show Scheduling](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automatic-whatsapp-message-for-no-show-scheduling.md) - [CRM - Changing Value with Opportunity Custom Field](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-changing-value-with-opportunity-custom-field.md) - [CRM - Automation - Function: Time Limiter](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automation-function-time-limiter.md) - [CRM - Automation - Function: Delay automation start](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automation-function-delay-automation-start.md) - [CRM - Automation to Archive Opportunities](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automation-to-archive-opportunities.md) - [CRM - How to avoid duplicate opportunities (automatic creator)](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-how-to-avoid-duplicate-opportunities-automatic-creator.md) - [CRM - WhatsApp Sending Automation for Website Visitors](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-whatsapp-sending-automation-for-website-visitors.md) - [CRM - CRM automation changing the owner of the Opportunity](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-crm-automation-changing-the-owner-of-the-opportunity.md) - [CRM - Opportunity Comment Automation](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-opportunity-comment-automation.md) - [CRM - Automations in CRM with the Trigger "the lead schedules a meeting"](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automations-in-crm-with-the-trigger-the-lead-schedules-a-meeting.md) - [CRM - Automations in CRM with the Condition "What is the status of the opportunity?"](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automations-in-crm-with-the-condition-what-is-the-status-of-the-opportunity.md) - [CRM - Automations in CRM with the Condition "Does the lead have a ticket in SAC?"](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automations-in-crm-with-the-condition-does-the-lead-have-a-ticket-in-sac.md) - [CRM - Automations in CRM with the Condition "Has the lead sent a message?"](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automations-in-crm-with-the-condition-has-the-lead-sent-a-message.md) - [CRM - Automations in CRM with the Condition "Does the lead have a scheduled meeting?"](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automations-in-crm-with-the-condition-does-the-lead-have-a-scheduled-meeting.md) - [CRM - Automations in CRM with the Condition "Projected Closing Dates Overdue"](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automations-in-crm-with-the-condition-projected-closing-dates-overdue.md) - [CRM - Automations in CRM with the Condition "The lead Has an Email"](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automations-in-crm-with-the-condition-the-lead-has-an-email.md) - [CRM - Automations in CRM with the Condition "The lead has a phone number"](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automations-in-crm-with-the-condition-the-lead-has-a-phone-number.md) - [CRM - Automations in CRM with the Condition "Opportunity Value"](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automations-in-crm-with-the-condition-opportunity-value.md) - [CRM - Automation with Chatbot](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automation-with-chatbot.md) - [CRM - Automation with WhatsApp](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automation-with-whatsapp.md) - [CRM - Automation with Email](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automation-with-email.md) - [CRM - How to make a CRM automation that changes the lead stage and step](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-how-to-make-a-crm-automation-that-changes-the-lead-stage-and-step.md) - [CRM - Create an automation to automatically change funnel or stage](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-create-an-automation-to-automatically-change-funnel-or-stage.md) - [CRM - Automation to change the Opportunity Stage in the Funnel after a Pre-Defined Period](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automation-to-change-the-opportunity-stage-in-the-funnel-after-a-pre-defined-period.md) - [CRM - Automation for Opportunity Segmentation and Use of Message Queue](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automation-for-opportunity-segmentation-and-use-of-message-queue.md) - [CRM - Automatic Creation of Opportunity in a Funnel Stage](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automatic-creation-of-opportunity-in-a-funnel-stage.md) - [CRM - Automating Birthday Message Delivery](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automating-birthday-message-delivery.md) - [CRM - Automating Sending of Meeting Scheduling Link](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automating-sending-of-meeting-scheduling-link.md) - [CRM - Automation - When marking a Funnel as won > create a new opportunity in another funnel](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automation-when-marking-a-funnel-as-won-greater-than-create-a-new-opportunity-in-another-funnel.md) - [CRM - How to change Lead permission when changing Opportunity Owner](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-how-to-change-lead-permission-when-changing-opportunity-owner.md) - [CRM - Automation for Recording "Won" or "Lost" Opportunities in the Sales Funnel](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automation-for-recording-won-or-lost-opportunities-in-the-sales-funnel.md) - [CRM - Sending Opportunity Custom Field information via WhatsApp](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-sending-opportunity-custom-field-information-via-whatsapp.md) - [CRM - Filters](https://docs.sprinthub.com/en/topics/general/crm/crm-filters.md) - [CRM - Filter and Organize Opportunities](https://docs.sprinthub.com/en/topics/general/crm/crm-filters/crm-filter-and-organize-opportunities.md) - [CRM - Common Questions](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions.md) - [CRM - Viewing Mode - Kanban | List | Table](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-viewing-mode-kanban-or-list-or-table.md) - [CRM - Changing the Currency of Opportunity Value](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-changing-the-currency-of-opportunity-value.md) - [CRM - Exporting Opportunities](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-exporting-opportunities.md) - [CRM - Deleting Opportunities](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-deleting-opportunities.md) - [CRM - Action Bar](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-action-bar.md) - [CRM - How to Delete a Funnel Stage](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-how-to-delete-a-funnel-stage.md) - [CRM - Changing Funnel/Stage Directly in the Opportunity Card](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-changing-funnel-stage-directly-in-the-opportunity-card.md) - [CRM - Instructions for Manual Call Logging](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-instructions-for-manual-call-logging.md) - [CRM – Using VoIP for Calls on Opportunities](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-using-voip-for-calls-on-opportunities.md) - [CRM - Sending Advance Notices for Events](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-sending-advance-notices-for-events.md) - [CRM - How to add tags in bulk](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-how-to-add-tags-in-bulk.md) - [CRM - How to mark opportunities as “Lost” by lead creation date](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-how-to-mark-opportunities-as-lost-by-lead-creation-date.md) - [CRM - Adding a New Opportunity Manually](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-adding-a-new-opportunity-manually.md): In SprintHub CRM, you can manually add new opportunities. Here is a step-by-step guide to help you do it: - [CRM - Send Message from the Opportunity Tab](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-send-message-from-the-opportunity-tab.md) - [CRM - Mentions in the Opportunity tab](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-mentions-in-the-opportunity-tab.md): In the Opportunities tab in CRM, you can mention other users in comments. - [CRM - Send email from the opportunity tab](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-send-email-from-the-opportunity-tab.md) - [CRM - Quick Actions](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-quick-actions.md): Inside SprintHub CRM, you have access to Quick Actions, such as accessing a Support case, making a call, sending an email, and scheduling a meeting. - [CRM - How to automatically change the position of leads in the funnel](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-how-to-automatically-change-the-position-of-leads-in-the-funnel.md): In the sales funnel, it is possible to configure the lead position so that when they send a message, the position changes automatically. - [CRM - I created an automation in CRM, clicked Play, but it is not working](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-i-created-an-automation-in-crm-clicked-play-but-it-is-not-working.md) - [CRM - How to move opportunities by automation](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/crm-how-to-move-opportunities-by-automation.md) - [Mirroring Support in CRM](https://docs.sprinthub.com/en/topics/general/crm/crm-common-questions/mirroring-support-in-crm.md) - [Email Inbox](https://docs.sprinthub.com/en/topics/general/email-inbox.md) - [How to customize the email inbox view (Google Workspace)](https://docs.sprinthub.com/en/topics/general/email-inbox/how-to-customize-the-email-inbox-view-google-workspace.md): Set which items you want to see in your inbox in SprintHub through a Google Workspace integration. - [File Manager](https://docs.sprinthub.com/en/topics/general/file-manager.md) - [Access Control in SprintHub's File Manager](https://docs.sprinthub.com/en/topics/general/file-manager/access-control-in-sprinthubs-file-manager.md) - [VoIP](https://docs.sprinthub.com/en/topics/general/voip.md) - [VoIP Test in SprintHub: Which Link to Use and Why Test?](https://docs.sprinthub.com/en/topics/general/voip/voip-test-in-sprinthub-which-link-to-use-and-why-test.md) - [SprintHub VoIP Dialer](https://docs.sprinthub.com/en/topics/general/voip/sprinthub-voip-dialer.md) - [How the VoIP queue works](https://docs.sprinthub.com/en/topics/general/voip/how-the-voip-queue-works.md) - [Initializer Block - VoIP](https://docs.sprinthub.com/en/topics/general/voip/how-the-voip-queue-works/initializer-block-voip.md) - [Rules Block - VoIP](https://docs.sprinthub.com/en/topics/general/voip/how-the-voip-queue-works/rules-block-voip.md) - [Operators Block - VoIP](https://docs.sprinthub.com/en/topics/general/voip/how-the-voip-queue-works/operators-block-voip.md) - [Control and Key Block - VoIP](https://docs.sprinthub.com/en/topics/general/voip/how-the-voip-queue-works/control-and-key-block-voip.md) - [External VoIP Settings](https://docs.sprinthub.com/en/topics/general/voip/external-voip-settings.md) - [VoIP Services Compatible with SprintHub](https://docs.sprinthub.com/en/topics/general/voip/voip-services-compatible-with-sprinthub.md) - [Common Errors in VoIP Calls in SprintHub: Causes and Solutions](https://docs.sprinthub.com/en/topics/general/voip/common-errors-in-voip-calls-in-sprinthub-causes-and-solutions.md) - [Number Portability in SprintHub](https://docs.sprinthub.com/en/topics/general/voip/number-portability-in-sprinthub.md) - [VoIP - Call Transcription](https://docs.sprinthub.com/en/topics/general/voip/voip-call-transcription.md) - [Tasks](https://docs.sprinthub.com/en/topics/general/tasks.md) - [Task types](https://docs.sprinthub.com/en/topics/general/tasks/task-types.md) - [Task dashboard](https://docs.sprinthub.com/en/topics/general/tasks/task-dashboard.md) - [How to Create Stages](https://docs.sprinthub.com/en/topics/general/tasks/how-to-create-stages.md) - [CRM](https://docs.sprinthub.com/en/topics/general/tasks/crm.md) - [CRM - Automation to create tasks based on Custom Fields](https://docs.sprinthub.com/en/topics/general/tasks/crm/crm-automation-to-create-tasks-based-on-custom-fields.md) - [CRM - Create task in the Opportunity tab](https://docs.sprinthub.com/en/topics/general/tasks/crm/crm-create-task-in-the-opportunity-tab.md) - [CRM - Automation to create a task](https://docs.sprinthub.com/en/topics/general/tasks/crm/crm-automation-to-create-a-task.md) - [CRM - Automation Notifying User about Tasks](https://docs.sprinthub.com/en/topics/general/tasks/crm/crm-automation-notifying-user-about-tasks.md) - [360º Support](https://docs.sprinthub.com/en/topics/general/tasks/360o-support.md) - [360º Support - Create a task in the support case](https://docs.sprinthub.com/en/topics/general/tasks/360o-support/360o-support-create-a-task-in-the-support-case.md) - [360° Support Automation - Create a task](https://docs.sprinthub.com/en/topics/general/tasks/360o-support/360-support-automation-create-a-task.md) - [Automation Flows](https://docs.sprinthub.com/en/topics/general/tasks/automation-flows.md) - [How to use Automation Flows in the Tasks function](https://docs.sprinthub.com/en/topics/general/tasks/automation-flows/how-to-use-automation-flows-in-the-tasks-function.md) - [Automation Flows - Create Task](https://docs.sprinthub.com/en/topics/general/tasks/automation-flows/automation-flows-create-task.md) - [Proposals and Invoices](https://docs.sprinthub.com/en/topics/general/proposals-and-invoices.md): Generate proposals, invoices, and manage your sales - [Initial Settings](https://docs.sprinthub.com/en/topics/general/proposals-and-invoices/initial-settings.md) - [Videos](https://docs.sprinthub.com/en/topics/general/proposals-and-invoices/initial-settings/videos.md) - [Proposals and Invoices - How to Set Up in SprintHub](https://docs.sprinthub.com/en/topics/general/proposals-and-invoices/initial-settings/videos/proposals-and-invoices-how-to-set-up-in-sprinthub.md) - [Proposals and Invoices - Integration with Autentique](https://docs.sprinthub.com/en/topics/general/proposals-and-invoices/initial-settings/videos/proposals-and-invoices-integration-with-autentique.md) - [Proposals and Invoices – How to Set Up Proposals in CRM](https://docs.sprinthub.com/en/topics/general/proposals-and-invoices/initial-settings/videos/proposals-and-invoices-how-to-set-up-proposals-in-crm.md) - [Proposals and Invoices - Initial Settings Guide](https://docs.sprinthub.com/en/topics/general/proposals-and-invoices/initial-settings/proposals-and-invoices-initial-settings-guide.md) - [Proposals and invoices - Sales pipeline](https://docs.sprinthub.com/en/topics/general/proposals-and-invoices/initial-settings/proposals-and-invoices-initial-settings-guide/proposals-and-invoices-sales-pipeline.md) - [Proposal and invoice - Contracts](https://docs.sprinthub.com/en/topics/general/proposals-and-invoices/initial-settings/proposals-and-invoices-initial-settings-guide/proposal-and-invoice-contracts.md) - [Common Questions](https://docs.sprinthub.com/en/topics/general/proposals-and-invoices/common-questions.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.sprinthub.com/en/topics/general.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.