Scheduled messages offer the convenience of planning and programming interactions with customers, providing efficient management of customer service over time.
To schedule messages in SAC 360° service interactions, follow the step-by-step:
This procedure can be performed in both modes: List and Kanban.
Access your Customer Service: Through “Find Services”. Or just type the name, and the function appears.
After choosing which service interaction you want to schedule the message for, click the icon in the bottom corner of the screen;
Compose your message or audio as you wish; you can include Token or refine it with the help of the Chat GPT.
Set the date and time you want the message to be sent and then click 'Schedule';
Scheduled messages will be sent even if the service interaction is resolved or returns to the queue.
If you prefer, add a media or a URL.
When adding media or a URL, it will not be possible to enter text. The option must be chosen between one or the other.
After scheduling a message, you will see a notification on the corresponding icon in the service tab.
You will be able to view the appointments already scheduled for the recipient of this service interaction.
In your Lead's history, the sending of the scheduled message will be recorded, providing more information and control.
By clicking on the icon, you can access more information about the sending of the scheduled message.
CONCLUSION
By using message scheduling in SprintHub, you gain more efficiency and control over your communications. With the ability to schedule sendings for specific moments, even after service interactions are resolved or returned to the queue, your team can ensure the right message is sent at the ideal time. In addition, integration with Lead history and easy access to information about sendings make the process more organized and transparent, optimizing service and improving the customer experience.
