> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-scheduling-messages-in-the-ticket.md). # SAC 360° - Scheduling Messages in the Ticket The Message Scheduling feature allows you to schedule the sending of texts, audio, media, or URLs to a contact on a specific date and time, ensuring greater convenience and efficiency in following up on support cases. {% embed url="" %} *** ### How to schedule a message The procedure can be carried out in both the **List** and the **Kanban**. #### 1. Access SAC 360° In the main menu, go to **Menu →** **General → SAC 360°**. If you prefer, use the **Search** field (magnifying glass icon) and type **SAC 360°** to quickly locate the feature. #### 2. Select the support case Open the support case for which you want to schedule a message and click the **Message Scheduling**icon, located in the lower corner of the screen. #### 3. Configure the message Draft the message as you wish. You can: * Type a text message; * Record or attach an audio file; * Use **Tokens** for customization; * Use the **ChatGPT** feature to help create the content. Then: * Set the **date** for sending; * Set the **time** you want; * Click **Schedule**. *** {% hint style="info" %} #### Important notes * Scheduled messages will be sent even if the case is resolved or returns to the queue. * It is possible to attach a **media file** or add a **URL**. * When choosing to send media or a URL, it will not be possible to include text in the same message. You must choose only one of the options. * It is possible to schedule a WhatsApp API Template, with the 24h window open or closed {% endhint %} *** ### Monitoring scheduled messages After scheduling: * A notification will be displayed on the scheduling icon within the support case. * You will be able to view all scheduled sends for that contact. * The Lead history will automatically record the sending of the scheduled message. * When accessing the scheduling record, it will be possible to view additional details about the send.
*** ### Conclusion SprintHub's Message Scheduling provides greater control and organization in communication with your contacts. With it, your team can schedule strategic sends for the most appropriate moments, ensuring continuity in the relationship even after a support case is completed. In addition, the automatic record in the Lead history offers greater transparency, traceability, and efficiency in managing interactions. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-scheduling-messages-in-the-ticket.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.