# 360° Support Hub - Creating a Ticket Manually

#### In the step-by-step below, you will learn how to create a manual service in your 360º SAC, simply and quickly. It is possible to start the service both for Leads (Contacts) already registered in the system and by creating a new Lead automatically during the opening of the service.

This flexibility allows your team to speed up the process of registering and handling requests, optimizing time and ensuring more efficiency in relationships with your contacts.

<figure><img src="/files/1d37399fef187e2042dd1a27af44517d7220c95d" alt=""><figcaption></figcaption></figure>

{% hint style="info" %} <mark style="color:blue;">This procedure can be performed in both modes: List and Kanban.</mark>
{% endhint %}

1. Access your **360º CUSTOMER SERVICE** : Through “Find Services”. Or just type the name, and the function appears.

<figure><img src="/files/a7416af6a00cd1160312d9c5013d665c4de3f57e" alt=""><figcaption></figcaption></figure>

2. Creating the service:

In the **list mode**, the icon to create a new service is located in the **left sidebar** of the screen.

<figure><img src="/files/2f570a6ba6c71c46c6bccc649d6a630e9c7ff325" alt=""><figcaption></figcaption></figure>

In the **Kanban mode**, the icon to create a new service is located in the **top bar**, in the **right corner of the screen**.

<figure><img src="/files/a563bab4bf86b2730217dfcb7b8180e04e9c52e2" alt=""><figcaption></figcaption></figure>

{% embed url="<https://youtu.be/SolhRVRVqkI>" %}

### Conclusion

Creating manual services in 360º SAC is a simple and flexible process, whether in **List mode** or in **Kanban mode**. This feature allows your team to record requests quickly, both for existing contacts and for new Leads, optimizing the service flow and improving the customer experience.

Take advantage of the resources available on the platform to organize and monitor your services efficiently, ensuring more control and productivity in your sales and support service.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-creating-a-ticket-manually.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.