# SAC 360° - Initial Settings

- [SAC 360º - Kanban Mode](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode.md)
- [SAC 360º - Funnel/pipeline creation](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-funnel-pipeline-creation.md)
- [SAC 360º - Account View (Tickets)](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-funnel-pipeline-creation/sac-360o-account-view-tickets.md)
- [SAC 360º - Creating and switching between service funnels](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-creating-and-switching-between-service-funnels.md)
- [SAC 360º - How to change the stage with the automation owner](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-how-to-change-the-stage-with-the-automation-owner.md): SAC 360º is a powerful tool for managing and automating customer service. One of the most useful features is the ability to automate changing the stage of a ticket in kan
- [SAC 360º - I can't find the tickets](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-i-cant-find-the-tickets.md): The SAC 360º module is a powerful tool for managing customer service, offering two main viewing modes: list and kanban.
- [SAC 360º - How to display new tickets at the top](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-how-to-display-new-tickets-at-the-top.md)
- [SAC 360° - Creating a Ticket Manually](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-creating-a-ticket-manually.md)
- [SAC 360° - Ticket Transfer](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-ticket-transfer.md): In SprintHub, it is possible to transfer tickets, allowing the centralization of sales, support, and other areas, resulting in greater efficiency both in service and in the team.
- [SAC 360° - Quick Replies](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-quick-replies.md)
- [SAC 360° - Delay Alert](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-delay-alert.md): You have the option to configure a delay alert to display on your SAC 360° dashboard, allowing you to view delays in responses and service.
- [SAC 360° - Meeting Calendar](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-meeting-calendar.md): In SprintHub's SAC 360°, it is possible to quickly generate a Meeting Link with the client.
- [SAC 360° - Dashboard and Reports](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-dashboard-and-reports.md)
- [SAC 360° - Searching Messages](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-searching-messages.md): You can search for messages in SAC 360°. This feature will greatly facilitate your service, allowing you to quickly find relevant information.
- [SAC 360° - Archived Tickets](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-archived-tickets.md)
- [SAC 360° - Manually Activating ChatBot](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-manually-activating-chatbot.md): Boost service automation with our ChatBots, combining the efficiency of automation with the human touch for a complete and personalized experience.
- [SAC 360° - Scheduling Messages in the ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-scheduling-messages-in-the-ticket.md): Scheduled messages offer the convenience of planning and scheduling interactions with customers, providing efficient customer service management over time.
- [SAC 360° - Adding Notes to the Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-adding-notes-to-the-ticket.md): You can include additional information or notes during the customer service process; this allows the team handling the service to have a more complete view.
- [SAC 360° - Basic Content Editing](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-basic-content-editing.md): Sometimes, in SAC, to allow customized and complete messages, basic content edits such as bold, italics, images, etc. must be used.
- [SAC 360° - How to "resolve" tickets in bulk](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-how-to-resolve-tickets-in-bulk.md)
- [SAC 360° - Returning a Ticket to the Queue](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-returning-a-ticket-to-the-queue.md): In SprintHub, it is possible to return a ticket to the queue even after opening it. If you opened the ticket by mistake or want someone else to handle it.
- [SAC 360º - AI Analysis - Evaluating tickets automatically and intelligently](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-ai-analysis-evaluating-tickets-automatically-and-intelligently.md)


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