> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-searching-messages.md).

# SAC 360° - Searching Messages

### What is message search in SAC 360°?

The feature **Search Messages** allows you to quickly locate support cases, conversations, and content exchanged within SAC 360°. With it, you can find specific information, speed up audits, follow support histories, and make it easier to monitor interactions carried out by agents.

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### Global search

Search is available in the **top bar,** allowing you to quickly locate support cases and messages.

#### Case search

You can search for a case using the following information:

* Contact name;
* Case ID;
* Phone number;
* Email.

#### Message search

It is also possible to search for content within conversations, locating specific words, phrases, or terms sent and received during the cases.

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### Search within the case

When accessing a case, you can perform more detailed searches through the **magnifying glass icon**, located within the conversation itself.

In this option, you can filter the search by:

* **All:** general search across the entire conversation history;
* **Attachments:** finds sent and received files;
* **Media:** finds images, videos, and other multimedia content;
* **Links:** finds URLs shared during the case;
* **Date:** allows you to search content from a specific period.

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### Benefits of message search

* Speed in locating information;
* Ease for audits and internal reviews;
* Better traceability of cases;
* Reduced time spent searching for old conversations;
* Greater productivity for the support team.

> **Tip:** Use specific information such as name, phone, email, case ID, or keywords to get more accurate results and quickly locate the desired content.