> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-searching-messages.md).

# SAC 360° - Searching Messages

### What is message search in SAC 360°?

The feature **Search Messages** allows you to quickly locate support cases, conversations, and content exchanged within SAC 360°. With it, you can find specific information, speed up audits, track service histories, and make it easier to monitor interactions carried out by agents.

{% embed url="<https://youtu.be/xlFVGeOzths>" %}

***

### Global search

The search is available in the **top bar,** allowing you to quickly locate cases and messages.

#### Case search

You can search for a case using the following information:

* Contact name;
* Case ID;
* Phone number;
* Email.

#### Message search

You can also search for content present in conversations, locating specific words, phrases, or terms sent and received during cases.

***

### Search within the case

When accessing a case, you can perform more detailed searches using the **magnifying glass icon**, located within the conversation itself.

In this option, you can filter the search by:

* **All:** general search across the entire conversation history;
* **Attachments:** locates sent and received files;
* **Media:** locates images, videos, and other multimedia content;
* **Links:** locates URLs shared during the service;
* **Date:** allows you to search for content from a specific period.

***

### Benefits of message search

* Speed in locating information;
* Ease for audits and internal monitoring;
* Better traceability of cases;
* Reduced time spent searching for old conversations;
* Greater productivity for the support team.

> **Tip:** Use specific information, such as name, phone number, email, case ID, or keywords, to get more accurate results and quickly find the desired content.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-searching-messages.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.