# SAC 360° - Delay Alert

<figure><img src="/files/ea1412888bdca92deb0628559965a629b640b812" alt=""><figcaption></figcaption></figure>

To configure a delay alert, go to your SAC 360°, click the gear icon and proceed to the **settings** and click on '**Delay alert'**.

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Now, **configure** your alert by selecting the platforms, such as **WhatsApp**, **Facebook** and **Instagram**. Set the maximum time in **WAIT** (in minutes) and the maximum time in **SERVICE** (in minutes). Then click 'Save changes'.

<figure><img src="/files/f4020844b00292562f72fe2cd0005e205a452a91" alt=""><figcaption></figcaption></figure>

The result of the delay alert **will** appear on your **Customer Service**.

<figure><img src="/files/98932690ebf787f96e0eaa6a4bb81d68da76888f" alt=""><figcaption></figcaption></figure>

[**To learn how to generate reports from the SAC360° Dashboard click here!**](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-dashboard-and-reports.md)


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