Sometimes, in the SAC, to allow customized and complete messages, basic content edits must be used, such as bold, italic, images, etc.
Basic edits are essential for creating fully customized and personalized messages. For this, we will teach how to use them to edit your messages.
Formatting: Bold, Italic and Underline
This type of editing will only work on WhatsApp (API and Web), not working on other platforms such as Instagram and Messenger.
To do the formatting in bold, you must use the asterisk ("*") around your messages:
*Hello, Visitor!* -> Hello, Visitor!
Hello, *Visitor!* -> Hello, Visitor!
For formatting in italic, you must use the underscore ("_"),around the messages:
_Hello, Visitor!_ -> Hello, Visitor!
Hello, _Visitor!_ -> Hello, Visitor!
For strikethrough, you must use the tilde ("~"),around the messages:
~Hello, Visitor!~ -> Hello, Visitor!
Hello, ~Visitor!~ -> Hello, Visitor!
Adding Files (Images, PDF, etc.)
To add files or images in a support session, they can be dragged into the chat, or by clicking the file icon found in the support center, and selecting the file you need.
