# SAC 360° - Basic Content Editing

Basic edits are essential for creating fully customized and personalized messages. For this, we will teach how to use them to edit your messages.

### Formatting: Bold, Italic and Underline

{% hint style="danger" %}
This type of editing will only work on WhatsApp (API and Web), not working on other platforms such as Instagram and Messenger.
{% endhint %}

To do the formatting in **bold**, you must use the asterisk ("**\***") around your messages:

\*Hello, Visitor!\* -> **Hello, Visitor!**

Hello, \*Visitor!\* -> Hello, **Visitor!**

For formatting in *italic*, you must use the underscore ("\_"), around the messages:

\_Hello, Visitor!\_ -> *Hello, Visitor!*

Hello, \_Visitor!\_ -> Hello, *Visitor!*

For ~~strikethrough~~, you must use the tilde ("\~"), around the messages:

\~Hello, Visitor!\~ -> ~~Hello, Visitor!~~

Hello, \~Visitor!\~ -> ~~Hello, Visitor!~~

### Adding Files (Images, PDF, etc.)

To add files or images in a support session, they can be dragged into the chat, or by clicking the file icon found in the support center, and selecting the file you need.<br>

<figure><img src="/files/a34a6f849fb828106f07d9166cabc7a1601df942" alt=""><figcaption><p>File icon</p></figcaption></figure>

<figure><img src="/files/d58585f275bd278f490a9a0a86c02ddaedef12e6" alt=""><figcaption><p>File upload pop-up.</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.