# SAC 360° - Dashboard and Reports

In the SAC 360° report, you can access important data that show the performance of your customer service. Among these data are: the number of cases that are waiting for a response, the number of cases that were lost, the average hours each case takes to be completed, and many other indicators that can help improve the quality, efficiency, and satisfaction of your service.

To get started, access the SAC 360° dashboard in the left sidebar. You will be able to view an overall summary of your report.

<figure><img src="/files/b41fc4f466cbf7331e85d8d2a95b7c7be231da5d" alt=""><figcaption><p>List View</p></figcaption></figure>

<figure><img src="/files/7d68ebd7ddc874bfe8d6323e9cfc84c40ec59f77" alt=""><figcaption><p>Kanban View</p></figcaption></figure>

*You will have access to relevant data such as:*

**Time Distribution,** it shows how service agents distribute their time among the different channels.

**Cases Created / Hour**, is a metric that indicates how many new cases were started in each hour of the day, And much more.

<figure><img src="/files/93bca619502d181d73420ce874a6a0f88fd8dc3e" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/2f804064e2f994b8a0cfe8b2f24b114eac00994d" alt=""><figcaption></figcaption></figure>

Below, check the filter and report options you will have.

1. **Date filter**;

<figure><img src="/files/ae8c568cc0fc1c75f1c7f5e7e3d38bb89ed533d0" alt=""><figcaption></figcaption></figure>

2. **Department filter**;

<figure><img src="/files/4e14c3028ec187931e7a5a57442146ece7487616" alt=""><figcaption></figcaption></figure>

3. **Channel filter**;

<figure><img src="/files/0790b0ad16393a16971c4c32e126929b21661289" alt=""><figcaption></figcaption></figure>

4. **User filter**;

<figure><img src="/files/cc4a45e04fc477b1aec5fe0056be401a55e5d871" alt=""><figcaption></figcaption></figure>

5. **Click “Generate Automatic Reports” and receive your reports by email with data, charts, and analyses. Set the additional settings for your report.**

<figure><img src="/files/d06bc5e06261079c64eb55e41cc6862febcef3fe" alt=""><figcaption></figcaption></figure>

*Will be sent **automatically** by email reports of overall performance and of specific users.*

<figure><img src="/files/87ee9818bd6d20e773823a7a99952620bf704fd9" alt=""><figcaption><p>Example</p></figcaption></figure>

<figure><img src="/files/d6c7f33171062389b479ff492205af68cb274b27" alt=""><figcaption></figcaption></figure>

1. Choose the frequency with which the reports will be sent. You can choose multiple frequencies.
2. Define which users/departments will be used in the report, and to which users we will send the email. We will create one report for each set created.
3. To obtain an additional report, create one separately.
4. Finally, just click save and your email report sending configuration will be saved!


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-dashboard-and-reports.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.