> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-dashboard-and-reports.md).

# SAC 360° - Dashboard and Reports

In the SAC 360° report, you will be able to access important data that show the performance of your customer service. Among these data are: the number of interactions waiting for a response, the number of interactions that were lost, the average number of hours each interaction takes to be completed, and many other indicators that can help improve the quality, efficiency, and satisfaction of your service.

{% embed url="<https://youtu.be/aM_sIly9GJ0>" %}

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To get started, access the SAC 360° dashboard in the left sidebar. You will be able to view an overall summary of your report.

<figure><img src="/files/9513cb3583803afb3b7cb24e32e0272b937b14db" alt=""><figcaption></figcaption></figure>

*You will have access to relevant data such as:*

**Time Distribution,** it shows how support agents distribute their time across the different channels.

**Tickets Created / Hour**, it is a metric that indicates how many new tickets were started in each hour of the day, and much more.

<figure><img src="/files/01c61e61d9253e28ed9142961b14498f2a460f23" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/c71a83ad21a906ddadf5f792888022da162f4630" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/175ee3a3ce6b0305c7288e68a3669834f29742a0" alt=""><figcaption></figcaption></figure>

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Next, check out the filter and report options you will have.

1. **Date filter**;

<figure><img src="/files/539da46732dedd89cfc2eeea38216646bd9c0e34" alt=""><figcaption></figcaption></figure>

2. **Department filter**;

<figure><img src="/files/404f11b6f2e5847553a28db118f06b1d07cecaf0" alt=""><figcaption></figcaption></figure>

3. **Channel filter**;

<figure><img src="/files/86149b6b5f9dcadf081b10f82e72dee3d0d4ed69" alt=""><figcaption></figcaption></figure>

4. **User filter**;

<figure><img src="/files/2bd4689b0f95fe0e39a96f253f56c20545c83772" alt=""><figcaption></figcaption></figure>

5. **Click on “Generate Automatic Reports” and receive your reports by email with data, charts, and analyses. Set the additional settings for your report.**

<figure><img src="/files/580ab9cbda6ba6b3b95ddc5475629fe7319823b2" alt=""><figcaption></figcaption></figure>

*Will be sent **automatically** performance reports for general and specific users by email.*

<figure><img src="/files/87ee9818bd6d20e773823a7a99952620bf704fd9" alt=""><figcaption><p>Example</p></figcaption></figure>

<figure><img src="/files/d6c7f33171062389b479ff492205af68cb274b27" alt=""><figcaption></figcaption></figure>

1. Choose how often the reports will be sent. You can choose multiple frequencies.
2. Define which users/departments will be used in the report, and to which users we will send the email. We will create a report for each set created.
3. To get an additional report, create one separately.
4. Finally, just click save and your email report sending configuration will be saved!

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### 🌟Ask AI

> **Important:** To use this feature, you must have the **Artificial Intelligence** module purchased and active in your account.

The feature **Ask AI** allows you to ask questions about the information displayed in the Case Dashboard, helping you analyze the data quickly and easily.

With this feature, you can request insights, summaries, and interpretations of the indicators shown in the dashboard, making decision-making easier and helping identify relevant information about the service.

Just click on the option **Ask AI**, type your question, and wait for the analysis generated by artificial intelligence based on the data available in the dashboard.

#### Example questions

* What was the main reason customers contacted us during this period?
* Which agents had the highest volume of tickets?
* Was there an increase or decrease in the average handling time?
* Which indicators deserve attention?
* Generate a summary of the results presented in this dashboard.

AI will use exclusively the data displayed in the Case Dashboard to generate the responses and analyses.

<figure><img src="/files/e3925ebfd754d1070a175a703dcbe2a4e4695883" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/33af9df2630242b24502f8362b3df0a442148a12" alt=""><figcaption></figcaption></figure>

***

**In addition to the standard dashboards, SAC 360° allows the creation of customized reports and dashboards, making it possible to track the indicators most relevant to your operation. To learn more, see the article below:**&#x20;

{% content-ref url="/pages/3a8d55cc27e0fbc3c443ec3a37d6c8e50ca624af" %}
[Reports - Support](/en/topics/analyze/custom-reports-and-dashboards/reports-common-questions/reports-support.md)
{% endcontent-ref %}


---

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