> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-dashboard-and-reports.md). # SAC 360° - Dashboard and Reports In the SAC 360° report, you will be able to access important data that shows the performance of your customer service. Among these data are: the number of tickets waiting for a response, the number of tickets that were lost, the average number of hours each ticket takes to be completed, and many other indicators that can help improve the quality, efficiency, and satisfaction of your service. {% embed url="" %} *** To get started, access the SAC 360° dashboard in the left sidebar. You will be able to view an overall summary of your report.
*You will have access to relevant data such as:* **Time Distribution,** it shows how customer service agents distribute their time among the different channels. **Created Tickets / Hour**It is a metric that indicates how many new tickets were started in each hour of the day, and much more.
*** Below, check the filter and report options you will have. 1. **Date filter**;
2. **Department filter**;
3. **Channel filter**;
4. **User filter**;
5. **Click “Generate Automatic Reports” and receive your reports by email with data, charts, and analyses. Set the additional settings for your report.**
*It will be sent **automatically** overall performance and specific user reports by email.*

Example

1. Choose how often the reports will be sent. You can choose multiple frequencies. 2. Define which users/departments will be used in the report, and which users we will send the email to. We will create a report for each created set. 3. To obtain an additional report, create one separately. 4. Finally, just click save and your email report sending settings will be saved! *** ### 🌟Ask AI > **Important:** To use this feature, it is necessary to have the **Artificial Intelligence** module contracted and active in your account. The feature **Ask AI** allows you to ask questions about the information displayed in the Case Dashboard, helping analyze data quickly and practically. With this feature, you can request insights, summaries, and interpretations of the indicators shown in the dashboard, facilitating decision-making and the identification of relevant information about the support. Just click the option **Ask AI**, type your question, and wait for the analysis generated by artificial intelligence based on the data available on the dashboard. #### Example questions * What was the main reason customers contacted us during this period? * Which agents handled the highest volume of tickets? * Was there an increase or decrease in the average handling time? * Which indicators deserve attention? * Generate a summary of the results presented in this dashboard. AI will use exclusively the data displayed in the Case Dashboard to generate the responses and analyses.
*** **In addition to the standard dashboards, SAC 360° allows the creation of customized reports and dashboards, making it possible to track the most relevant indicators for your operation. To learn more, see the article below:** {% content-ref url="/pages/3a8d55cc27e0fbc3c443ec3a37d6c8e50ca624af" %} [Reports - Support](/en/topics/analyze/custom-reports-and-dashboards/reports-common-questions/reports-support.md) {% endcontent-ref %}