# 360° Support Hub - Adding Notes to the Ticket
To add a note to the service, follow the step-by-step:
In the main menu, open Sac 360;
Then, open the service you want to insert the note into, and click the '**Add note**';
Next, type the note you want and click '**Add**';
If you prefer, you can add **files** to the note;
By clicking the paperclip icon, you have the option to add files directly from the cloud or from your computer.
On the right side, you will have access to the notes made during the service, being able, if necessary, to delete them
The notes will be highlighted in the **center** of the service.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-adding-notes-to-the-ticket.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.