# SAC 360° - FILTERS

#### 🔍 Understanding SAC Filters in SprintHub

The **SprintHub SAC** was developed to make managing customer service interactions easier and ensure faster customer support. And one of the most powerful features for this are the **filters** — which allow you to organize conversations, prioritize requests, and quickly find any interaction.

#### 🎯 What are SAC filters?

The **filters** work as an intelligent way to segment the interactions that arrive in the system. With them, you can view only what really matters at that moment — for example, open, closed, in-progress interactions, or those from a specific channel like WhatsApp, email, or chat.

#### ⚙️ How to use the filters

On the **SprintHub SAC**screen, the filters are located at the top of the panel.\
By clicking, it is possible to refine results according to different criteria, such as:

* **Platforms:** WhatsApp API, WhatsApp Web, Instagram, Facebook and Live Chat.\
  Allows viewing interactions from a specific channel.
* **Departments:** selects interactions from a specific department, such as Support, Sales, or Finance.
* **Responsible:** shows interactions assigned to a specific agent.
* **Stages (Status):** displays interactions according to the current stage — such as in progress, awaiting response, resolved, or pending.\
  💡 *Statuses can be fully customized according to your operation's workflow.*
* **By period:** allows viewing only interactions from a specific time range (e.g.: day, week, or month).
* **Groups:** defines whether you want to **show or hide WhatsApp groups** in the SAC view.
* **Advanced:** offers additional options for specific queries, such as:
  * **See all interactions**
  * **Interactions without department**
  * **Unanswered interactions**
  * **Ignore restrictions** *(access exclusive to administrators)*

#### 🧠 Why filters are important

Filters help teams to:

* **Save time** by quickly locating specific conversations.
* **Organize workflows**, separating interactions by type or priority.
* **Analyze performance**, observing volumes by channel, agent, or period.

In other words, they make SAC more strategic and less overloaded.

***

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