SAC 360° - FILTERS

🔍 Understanding SAC Filters in SprintHub

The SprintHub SAC was developed to make managing customer service interactions easier and ensure faster customer support. And one of the most powerful features for this are the filters — which allow you to organize conversations, prioritize requests, and quickly find any interaction.

🎯 What are SAC filters?

The filters work as an intelligent way to segment the interactions that arrive in the system. With them, you can view only what really matters at that moment — for example, open, closed, in-progress interactions, or those from a specific channel like WhatsApp, email, or chat.

⚙️ How to use the filters

On the SprintHub SACscreen, the filters are located at the top of the panel. By clicking, it is possible to refine results according to different criteria, such as:

• Platforms: WhatsApp API, WhatsApp Web, Instagram, Facebook and Live Chat. Allows viewing interactions from a specific channel.

• Departments: selects interactions from a specific department, such as Support, Sales, or Finance.

• Responsible: shows interactions assigned to a specific agent.

• Stages (Status): displays interactions according to the current stage — such as in progress, awaiting response, resolved, or pending. 💡 Statuses can be fully customized according to your operation's workflow.

• By period: allows viewing only interactions from a specific time range (e.g.: day, week, or month).

• Groups: defines whether you want to show or hide WhatsApp groups in the SAC view.

• Advanced: offers additional options for specific queries, such as:

  • See all interactions

  • Interactions without department

  • Unanswered interactions

  • Ignore restrictions (access exclusive to administrators)

🧠 Why filters are important

Filters help teams to:

• Save time by quickly locating specific conversations.

• Organize workflows, separating interactions by type or priority.

• Analyze performance, observing volumes by channel, agent, or period.

In other words, they make SAC more strategic and less overloaded.

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