> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360.md).

# SAC 360°

- [SAC 360° - Get to know our SAC 360° for omnichannel service](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-get-to-know-our-sac-360-for-omnichannel-service.md): Serve your customers wherever they want.
- [SAC 360° - Initial Settings](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings.md)
- [SAC 360º - Creating and Configuring Funnels / Pipelines](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-creating-and-configuring-funnels-pipelines.md)
- [SAC 360º - Configure visibility of Fields and Sections](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-configure-visibility-of-fields-and-sections.md)
- [SAC 360° - Creating a Service Manually](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-creating-a-service-manually.md)
- [SAC 360° - Quick Replies](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-quick-replies.md)
- [SAC 360° - Delay Alert](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-delay-alert.md)
- [SAC 360° - Dashboard and Reports](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-dashboard-and-reports.md)
- [SAC 360º - How to Configure and Manage Meetings](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-how-to-configure-and-manage-meetings.md)
- [SAC 360° - Searching Messages](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-searching-messages.md)
- [SAC 360° - Finished and Archived Services](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-finished-and-archived-services.md)
- [SAC 360° - Scheduling Messages in the Service](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-scheduling-messages-in-the-service.md)
- [SAC 360° - Adding Notes to the Service](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-adding-notes-to-the-service.md)
- [SAC 360º - AI Analysis - Evaluating services automatically and intelligently](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-ai-analysis-evaluating-services-automatically-and-intelligently.md)
- [SAC 360° - Tutorial Videos](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos.md)
- [SAC  Wheel - No Lead/Service Restrictions](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-wheel-no-lead-service-restrictions.md)
- [SAC 360 - Service and Opportunity Restriction Automation](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-service-and-opportunity-restriction-automation.md)
- [SAC 360 - Restricting Visibility When Transferring Service](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-restricting-visibility-when-transferring-service.md)
- [SAC 360 - Closing Services After a Period](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-closing-services-after-a-period.md)
- [SAC 360° - Configuring default permissions and departments for SAC](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-configuring-default-permissions-and-departments-for-sac.md)
- [SAC 360° Automation - Starting Service always for the same Attendant/Salesperson in SprintHub](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-starting-service-always-for-the-same-attendant-salesperson-in-sprinthub.md)
- [SAC 360° Automation - Closing leads that already have an opportunity](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-closing-leads-that-already-have-an-opportunity.md)
- [SAC 360° Automation - Separate services by WhatsApp numbers](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-separate-services-by-whatsapp-numbers.md)
- [SAC 360º - Automations](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations.md)
- [SAC 360° Automation - Notify an employee](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-notify-an-employee.md)
- [SAC 360° Automation - Alerting the Attendant that there is a Service waiting for too long](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-notify-an-employee/sac-360-automation-alerting-the-attendant-that-there-is-a-service-waiting-for-too-long.md)
- [SAC 360° Automation – Notify an employee when a new lead comes in](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-notify-an-employee/sac-360-automation-notify-an-employee-when-a-new-lead-comes-in.md)
- [SAC 360° Automation - Communication between SAC and CRM](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-communication-between-sac-and-crm.md)
- [SAC 360º Automation - Creating Opportunities in CRM from Service Status](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-communication-between-sac-and-crm/sac-360o-automation-creating-opportunities-in-crm-from-service-status.md)
- [SAC 360° Automation - Create Opportunity when Lead sends a specific message](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-communication-between-sac-and-crm/sac-360-automation-create-opportunity-when-lead-sends-a-specific-message.md)
- [SAC 360º Automation - Transferring Service](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-transferring-service.md)
- [SAC 360° - Service Transfer](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-transferring-service/sac-360-service-transfer.md): In SprintHub, it is possible to transfer services, allowing the centralization of sales, support, and other areas, resulting in greater efficiency in both service and the team.
- [SAC 360º Automation — Service Transfer Due to Attendant Inactivity](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-transferring-service/sac-360o-automation-service-transfer-due-to-attendant-inactivity.md)
- [SAC 360° Automation - Changing the Owner by Lead when transferring](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-transferring-service/sac-360-automation-changing-the-owner-by-lead-when-transferring.md): In this article, we will explore how to create an automation that, when transferring the service, changes the owner by lead, using SprintHub's features.
- [SAC 360º Automation – 24h follow-up to avoid missing the WhatsApp window](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-24h-follow-up-to-avoid-missing-the-whatsapp-window.md)
- [SAC 360º Automation - Service Wheel + Sending WhatsApp to Employees](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-service-wheel-+-sending-whatsapp-to-employees.md)
- [SAC 360º Automation - Start or Stop AI Agents](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-start-or-stop-ai-agents.md)
- [SAC 360º Automation - Function: Time Limiter](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-function-time-limiter.md)
- [SAC 360º Automation - Start Services in Bulk with Status “Waiting”](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-start-services-in-bulk-with-status-waiting.md)
- [SAC 360° Automation - Closing Services](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-closing-services.md)
- [SAC 360° Automation - Deleting Services](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-deleting-services.md)
- [SAC 360° Automation - Action when resolving service](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-action-when-resolving-service.md): How to build an automation that occurs when resolving a service. For this example, the Leads will be added to a segment.
- [SAC 360º Automation - Continuation of Ongoing Service](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-continuation-of-ongoing-service.md)
- [SAC 360° Automation - Activate Chatbot when lead sends a keyword](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-activate-chatbot-when-lead-sends-a-keyword.md)
- [SAC 360° Automation - View available to all attendants](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-view-available-to-all-attendants.md)
- [SAC 360° Automation - Bulk Message Sending with "Wait" in SAC 360°](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-bulk-message-sending-with-wait-in-sac-360.md)
- [SAC 360º Automation - Sending Messages After Service Completion](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-sending-messages-after-service-completion.md)
- [SAC 360º Automation – Out-of-hours Absence Message](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-out-of-hours-absence-message.md)
- [SAC 360° Automation - Condition "The author of the last message is"](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-condition-the-author-of-the-last-message-is.md)
- [SAC 360° Automation – Return service to the same owner](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-return-service-to-the-same-owner.md)
- [SAC 360º Automation - Identifying Leads that interact with the ad with Tag and Segment](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-identifying-leads-that-interact-with-the-ad-with-tag-and-segment.md)
- [SAC 360º Automation - Lead Tag Verification with 'Invert Condition'](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-lead-tag-verification-with-invert-condition.md): How to check whether the lead does not have a specific tag with the "Invert Condition" option; this approach can also be applied to CRM automations, Automation Flow conditions, and Chatbot.
- [SAC 360º Automation - Creating Services on Multiple Numbers with Chatbots](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-creating-services-on-multiple-numbers-with-chatbots.md)
- [SAC 360º Automation - Triggering Webhooks When Updating Fields with AI](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-triggering-webhooks-when-updating-fields-with-ai.md): Using the trigger 'A lead field is updated' to identify the change in a custom field by an AI agent.
- [SAC 360º Automation – How to Create Opportunities in CRM from Tags](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-how-to-create-opportunities-in-crm-from-tags.md)
- [SAC 360º Automation – Setting the Condition: Lead Source is](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-setting-the-condition-lead-source-is.md)
- [SAC 360º Automation – Automatic notification about the service ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-automatic-notification-about-the-service-ticket.md)
- [SAC 360º Automation – Tag Leads when Closing a Service](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-tag-leads-when-closing-a-service.md)
- [SAC 360º Automation - Saving the Date of the Last Service](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-saving-the-date-of-the-last-service.md)
- [SAC 360º - Automations – Chatbot not activating with WhatsApp call logs](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automations-chatbot-not-activating-with-whatsapp-call-logs.md)
- [SAC 360º - How to send a public calendar link to the Lead using tokens](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-how-to-send-a-public-calendar-link-to-the-lead-using-tokens.md): You want your lead to have access to your public calendar so they can schedule meetings with you, but you want to do this in an automated way.
- [SAC 360º - Automations - How to change the stage with the owner](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automations-how-to-change-the-stage-with-the-owner.md): SAC 360º is a powerful tool for managing and automating customer service. One of the most useful features is the ability to automate changing the stage of a service in the kan
- [SAC 360° - FILTERS](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters.md)
- [360º Customer Support - Advanced Filters](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/360o-customer-support-advanced-filters.md)
- [360º Customer Support - Filters - By Accounts](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/360o-customer-support-filters-by-accounts.md)
- [SAC 360º - Filters - By Platforms](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-platforms.md)
- [SAC 360º - Filters - By Department](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-department.md)
- [SAC 360º - Filters - By Owner](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-owner.md)
- [SAC 360º - Filters - By Period](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-period.md)
- [SAC 360º - Filters - By Stages](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-stages.md)
- [360º Customer Support - Filters - Tags](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/360o-customer-support-filters-tags.md)
- [SAC 360º - Filters - Advanced](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-advanced.md)
- [SAC 360º - Filters - Groups](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-groups.md)
- [SAC 360º - Filters - Service Order Customization](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-service-order-customization.md)
- [SAC 360° - Common Questions](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions.md)
- [SAC 360° - WhatsApp](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp.md)
- [SAC 360º - WhatsApp Disconnected!](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360o-whatsapp-disconnected.md)
- [SAC 360º - Account not found](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360o-account-not-found.md)
- [SAC 360º - Why doesn't the Contact photo appear in WhatsApp channel messages?](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360o-why-doesnt-the-contact-photo-appear-in-whatsapp-channel-messages.md)
- [SAC 360º - Copilot](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-copilot.md)
- [SAC 360º - Activating Copilot](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-copilot/sac-360o-activating-copilot.md): In this article, we will learn how to enable Copilot in SAC 360º, making the most of the Artificial Intelligence features available on the SprintHub platform.
- [SAC 360º - Copilot: Performing Tasks](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-copilot/sac-360o-copilot-performing-tasks.md)
- [SAC 360º - WhatsApp Groups in SprintHub](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-whatsapp-groups-in-sprinthub.md)
- [SAC 360º - Receive Messages from WhatsApp Groups](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-whatsapp-groups-in-sprinthub/sac-360o-receive-messages-from-whatsapp-groups.md)
- [360º Customer Support - Creating an Opportunity from a Service Case](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/360o-customer-support-creating-an-opportunity-from-a-service-case.md)
- [SAC 360° - Returning a Service to the Queue](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-returning-a-service-to-the-queue.md)
- [SAC 360° - Basic Message Edits](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-basic-message-edits.md)
- [SAC 360° - Enabling and disabling Chatbot manually](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-enabling-and-disabling-chatbot-manually.md)
- [360º Customer Support - Manually Enabling and Disabling the AI Agent](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/360o-customer-support-manually-enabling-and-disabling-the-ai-agent.md)
- [SAC 360º - How to locate services in List and Kanban views](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-locate-services-in-list-and-kanban-views.md)
- [SAC 360º - Difference between the names](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-difference-between-the-names.md)
- [SAC 360º - How to add tags to the Contact in the SprintHub service window](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-add-tags-to-the-contact-in-the-sprinthub-service-window.md)
- [SAC 360º - Action Bar](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-action-bar.md)
- [SAC 360º - Blocked Contacts](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-blocked-contacts.md)
- [SAC 360º - Ignored Groups](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-ignored-groups.md)
- [SAC 360º - How to Create a New Support Case with a Different WhatsApp Number](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-create-a-new-support-case-with-a-different-whatsapp-number.md)
- [SAC 360º - Transferring Support Case - Lunch Break](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-transferring-support-case-lunch-break.md)
- [SAC 360º - Triggers for "The lead sent a message"](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-triggers-for-the-lead-sent-a-message.md)
- [SAC 360° - Support after 24h](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-support-after-24h.md)
- [SAC 360º - Merging Support Cases from Different Channels](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-merging-support-cases-from-different-channels.md)
- [SAC 360º - How to configure Lead Access Permissions](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-configure-lead-access-permissions.md)


---

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