# SAC 360°

- [SAC 360° - Initial Settings](/en/topics/general/sac-360/sac-360-initial-settings.md)
- [SAC 360º - Kanban Mode](/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode.md)
- [SAC 360º - Funnel/pipeline creation](/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-funnel-pipeline-creation.md)
- [SAC 360º - Account View (Tickets)](/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-funnel-pipeline-creation/sac-360o-account-view-tickets.md)
- [SAC 360º - Creating and switching between service funnels](/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-creating-and-switching-between-service-funnels.md)
- [SAC 360º - How to change the stage with the automation owner](/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-how-to-change-the-stage-with-the-automation-owner.md): SAC 360º is a powerful tool for managing and automating customer service. One of the most useful features is the ability to automate changing the stage of a ticket in kan
- [SAC 360º - I can't find the tickets](/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-i-cant-find-the-tickets.md): The SAC 360º module is a powerful tool for managing customer service, offering two main viewing modes: list and kanban.
- [SAC 360º - How to display new tickets at the top](/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-kanban-mode/sac-360o-how-to-display-new-tickets-at-the-top.md)
- [SAC 360° - Creating a Ticket Manually](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-creating-a-ticket-manually.md)
- [SAC 360° - Ticket Transfer](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-ticket-transfer.md): In SprintHub, it is possible to transfer tickets, allowing the centralization of sales, support, and other areas, resulting in greater efficiency both in service and in the team.
- [SAC 360° - Quick Replies](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-quick-replies.md)
- [SAC 360° - Delay Alert](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-delay-alert.md): You have the option to configure a delay alert to display on your SAC 360° dashboard, allowing you to view delays in responses and service.
- [SAC 360° - Meeting Calendar](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-meeting-calendar.md): In SprintHub's SAC 360°, it is possible to quickly generate a Meeting Link with the client.
- [SAC 360° - Dashboard and Reports](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-dashboard-and-reports.md)
- [SAC 360° - Searching Messages](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-searching-messages.md): You can search for messages in SAC 360°. This feature will greatly facilitate your service, allowing you to quickly find relevant information.
- [SAC 360° - Archived Tickets](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-archived-tickets.md)
- [SAC 360° - Manually Activating ChatBot](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-manually-activating-chatbot.md): Boost service automation with our ChatBots, combining the efficiency of automation with the human touch for a complete and personalized experience.
- [SAC 360° - Scheduling Messages in the ticket](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-scheduling-messages-in-the-ticket.md): Scheduled messages offer the convenience of planning and scheduling interactions with customers, providing efficient customer service management over time.
- [SAC 360° - Adding Notes to the Ticket](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-adding-notes-to-the-ticket.md): You can include additional information or notes during the customer service process; this allows the team handling the service to have a more complete view.
- [SAC 360° - Basic Content Editing](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-basic-content-editing.md): Sometimes, in SAC, to allow customized and complete messages, basic content edits such as bold, italics, images, etc. must be used.
- [SAC 360° - How to "resolve" tickets in bulk](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-how-to-resolve-tickets-in-bulk.md)
- [SAC 360° - Returning a Ticket to the Queue](/en/topics/general/sac-360/sac-360-initial-settings/sac-360-returning-a-ticket-to-the-queue.md): In SprintHub, it is possible to return a ticket to the queue even after opening it. If you opened the ticket by mistake or want someone else to handle it.
- [SAC 360º - AI Analysis - Evaluating tickets automatically and intelligently](/en/topics/general/sac-360/sac-360-initial-settings/sac-360o-ai-analysis-evaluating-tickets-automatically-and-intelligently.md)
- [SAC 360° - Tutorial Videos](/en/topics/general/sac-360/sac-360-tutorial-videos.md)
- [SAC  Roleta - No Restrictions on Leads/Tickets](/en/topics/general/sac-360/sac-360-tutorial-videos/sac-roleta-no-restrictions-on-leads-tickets.md)
- [SAC 360 - Restriction Automation for Tickets and Opportunities](/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-restriction-automation-for-tickets-and-opportunities.md)
- [SAC 360 - Restricting Visibility When Transferring a Ticket](/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-restricting-visibility-when-transferring-a-ticket.md)
- [SAC 360 - Closing Tickets After a Period](/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-closing-tickets-after-a-period.md)
- [SAC 360° - Meet our SAC 360° for Omnichannel Support](/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-meet-our-sac-360-for-omnichannel-support.md): Serve your customers wherever they want.
- [SAC 360° - Configuring default permissions and departments for SAC](/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-configuring-default-permissions-and-departments-for-sac.md)
- [SAC 360° Automation - Starting service always for the same attendant/salesperson in SprintHub](/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-starting-service-always-for-the-same-attendant-salesperson-in-sprinthub.md)
- [SAC 360° Automation - Closing leads that already have an opportunity](/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-closing-leads-that-already-have-an-opportunity.md)
- [SAC 360° Automation - Separating tickets by WhatsApp numbers](/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-separating-tickets-by-whatsapp-numbers.md)
- [SAC 360º - Automations](/en/topics/general/sac-360/sac-360o-automations.md)
- [SAC 360° Automation - Notify an employee](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-notify-an-employee.md)
- [SAC 360° Automation - Alerting the attendant that there is a ticket waiting for a long time](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-notify-an-employee/sac-360-automation-alerting-the-attendant-that-there-is-a-ticket-waiting-for-a-long-time.md)
- [SAC 360° Automation - Notify an employee when a new lead comes in](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-notify-an-employee/sac-360-automation-notify-an-employee-when-a-new-lead-comes-in.md)
- [SAC 360° Automation - Communication between SAC and CRM](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-communication-between-sac-and-crm.md)
- [SAC 360º Automation - Creating Opportunities in CRM from Ticket Status](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-communication-between-sac-and-crm/sac-360o-automation-creating-opportunities-in-crm-from-ticket-status.md)
- [SAC 360° Automation - Create Opportunity when Lead sends a specific message](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-communication-between-sac-and-crm/sac-360-automation-create-opportunity-when-lead-sends-a-specific-message.md)
- [SAC 360º Automation - Transferring Ticket](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-transferring-ticket.md)
- [SAC 360º Automation — Ticket Transfer by Attendant Inactivity](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-transferring-ticket/sac-360o-automation-ticket-transfer-by-attendant-inactivity.md)
- [SAC 360° Automation - Changing the Owner by Lead when transferring](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-transferring-ticket/sac-360-automation-changing-the-owner-by-lead-when-transferring.md): In this article, we will explore how to create an automation that, when transferring the ticket, changes the owner by lead, using SprintHub's features.
- [SAC 360º Automation – 24h Follow-up so you don't miss the WhatsApp window](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-24h-follow-up-so-you-dont-miss-the-whatsapp-window.md)
- [SAC 360º Automation - Service roulette + Sending WhatsApp to the employee](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-service-roulette-+-sending-whatsapp-to-the-employee.md)
- [SAC 360º Automation - Start or Stop AI Agents](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-start-or-stop-ai-agents.md)
- [SAC 360º Automation - Function: Time Limiter](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-function-time-limiter.md)
- [SAC 360º Automation - Start Bulk Tickets with “Waiting” Status](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-start-bulk-tickets-with-waiting-status.md)
- [SAC 360° Automation - Closing Tickets](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-closing-tickets.md)
- [SAC 360° Automation - Deleting Tickets](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-deleting-tickets.md)
- [SAC 360° Automation - Action when resolving a ticket](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-action-when-resolving-a-ticket.md): How to build an automation that occurs when resolving a ticket. For this example, the leads will be added to a segment.
- [SAC 360º Automation - Continuing the Ongoing Ticket](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-continuing-the-ongoing-ticket.md)
- [SAC 360° Automation - Activate chatbot when lead sends a keyword](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-activate-chatbot-when-lead-sends-a-keyword.md)
- [SAC 360° Automation - View available to all attendants](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-view-available-to-all-attendants.md)
- [SAC 360° Automation - Bulk Sending Messages with "Wait" in SAC 360°](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-bulk-sending-messages-with-wait-in-sac-360.md)
- [SAC 360º Automation - Sending Messages After Ticket Completion](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-sending-messages-after-ticket-completion.md)
- [SAC 360º Automation – Out-of-Office Message Outside Business Hours](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-out-of-office-message-outside-business-hours.md)
- [SAC 360° Automation - Condition "The author of the last message is"](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-condition-the-author-of-the-last-message-is.md)
- [SAC 360° Automation - Starting service for the same owner](/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-starting-service-for-the-same-owner.md)
- [SAC 360º Automation - Identifying leads that interact with the ad using Tag and Segment](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-identifying-leads-that-interact-with-the-ad-using-tag-and-segment.md)
- [SAC 360º Automation - Lead Tag Verification with 'Invert Condition'](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-lead-tag-verification-with-invert-condition.md): How to check if the lead does not have a specific tag with the "Invert Condition" option; this approach can also be applied to CRM automations, Automation Flow conditions, and Chatbot.
- [SAC 360º Automation - Creating Tickets for Multiple Numbers with Chatbots](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-creating-tickets-for-multiple-numbers-with-chatbots.md)
- [SAC 360º Automation - Triggering Webhooks When Updating Fields with AI](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-triggering-webhooks-when-updating-fields-with-ai.md): Using the trigger 'A lead field is updated' to identify a change in a custom field by an AI agent.
- [SAC 360º Automation – How to Create Opportunities in CRM from Tags](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-how-to-create-opportunities-in-crm-from-tags.md)
- [SAC 360º Automation – Setting the Condition 'Lead Source is…'](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-setting-the-condition-lead-source-is....md)
- [SAC 360º Automation – Automatic notification about the service ticket](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-automatic-notification-about-the-service-ticket.md)
- [SAC 360º Automation – Tag Leads when Closing a Ticket](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-tag-leads-when-closing-a-ticket.md)
- [SAC 360º Automation - Saving the Date of the Last Service](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-saving-the-date-of-the-last-service.md)
- [SAC 360º - Automations – Chatbot does not activate with WhatsApp call log](/en/topics/general/sac-360/sac-360o-automations/sac-360o-automations-chatbot-does-not-activate-with-whatsapp-call-log.md)
- [SAC 360º - How to send a public calendar link to the Lead using tokens](/en/topics/general/sac-360/sac-360o-automations/sac-360o-how-to-send-a-public-calendar-link-to-the-lead-using-tokens.md): You want your lead to have access to your public calendar so they can schedule meetings with you, but you want to do this in an automated way.
- [SAC 360° - FILTERS](/en/topics/general/sac-360/sac-360-filters.md)
- [SAC 360º - Filters - By Platform](/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-platform.md)
- [SAC 360º - Filters - By Department](/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-department.md)
- [SAC 360º - Filters - By Owner](/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-owner.md)
- [SAC 360º - Filters - By Period](/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-period.md)
- [SAC 360º - Filters - By Stages](/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-stages.md)
- [SAC 360º - Filters - Advanced](/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-advanced.md)
- [SAC 360º - Filters - Groups](/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-groups.md)
- [SAC 360º - Filters - Service Order Customization](/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-service-order-customization.md)
- [SAC 360° - Common Questions](/en/topics/general/sac-360/sac-360-common-questions.md)
- [SAC 360º - Difference between the names](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-difference-between-the-names.md)
- [SAC 360º - How to Configure a Timer](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-configure-a-timer.md)
- [SAC 360º - WhatsApp Groups in SprintHub](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-whatsapp-groups-in-sprinthub.md)
- [SAC 360º - Receiving Messages from WhatsApp Groups](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-whatsapp-groups-in-sprinthub/sac-360o-receiving-messages-from-whatsapp-groups.md)
- [SAC 360° - WhatsApp](/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp.md)
- [SAC 360º - WhatsApp Disconnected!](/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360o-whatsapp-disconnected.md)
- [SAC 360º - Problems sending messages after changing the WhatsApp account](/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360o-problems-sending-messages-after-changing-the-whatsapp-account.md)
- [SAC 360º - Why doesn't the Contact photo appear in WhatsApp channel messages?](/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360o-why-doesnt-the-contact-photo-appear-in-whatsapp-channel-messages.md): A common question among SprintHub users is: "Why doesn't the lead's photo appear when I send messages via WhatsApp?" In this article, we will clarify this issue and explain the reason behind it
- [SAC 360º - Lead Fields](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-lead-fields.md)
- [SAC 360º - How to insert tags into the contact in the SprintHub service window](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-lead-fields/sac-360o-how-to-insert-tags-into-the-contact-in-the-sprinthub-service-window.md)
- [SAC 360º - Relate Ticket](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-relate-ticket.md)
- [SAC 360° - Removing the Lead's Relationship with the Ticket](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-relate-ticket/sac-360-removing-the-leads-relationship-with-the-ticket.md): If errors occur when establishing the relationship with a lead, you can remove this link. Or, if there is a need to undo the relationship for some other reason.
- [SAC 360º  - Copilot](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-copilot.md)
- [SAC 360º - Activating Copilot](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-copilot/sac-360o-activating-copilot.md): In this article, we will learn how to activate Copilot in SAC 360º, making the most of the Artificial Intelligence features available in the SprintHub platform.
- [SAC 360º - Copilot: Perform Tasks](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-copilot/sac-360o-copilot-perform-tasks.md)
- [SAC 360º - Placing Tickets from an Owner into a Department](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-placing-tickets-from-an-owner-into-a-department.md)
- [SAC 360º - Action Bar](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-action-bar.md)
- [SAC 360º - Blocked Contacts](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-blocked-contacts.md)
- [SAC 360º - Ignored Groups](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-ignored-groups.md)
- [SAC 360º - How to Create a New Ticket with a Different WhatsApp Number](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-create-a-new-ticket-with-a-different-whatsapp-number.md)
- [SAC 360º - Transferring Ticket - Lunch Break](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-transferring-ticket-lunch-break.md)
- [SAC 360º - Triggers of "the lead sent a message"](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-triggers-of-the-lead-sent-a-message.md)
- [SAC 360° - Support after 24h](/en/topics/general/sac-360/sac-360-common-questions/sac-360-support-after-24h.md)
- [SAC 360º - Merging Tickets from Different Channels](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-merging-tickets-from-different-channels.md)
- [SAC 360º - How to configure Lead Access Permissions](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-configure-lead-access-permissions.md)
- [SAC 360º - How to Configure and Manage Meetings](/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-configure-and-manage-meetings.md)