> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360.md).

# SAC 360°

- [SAC 360° - Get to know our SAC 360° for Omnichannel Support](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-get-to-know-our-sac-360-for-omnichannel-support.md): Serve your customers wherever they want.
- [SAC 360° - Initial Settings](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings.md)
- [SAC 360° - Creating and Configuring Funnels / Pipelines](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-creating-and-configuring-funnels-pipelines.md)
- [SAC 360° - Configure field and section visibility](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-configure-field-and-section-visibility.md)
- [SAC 360° - Creating a Support Ticket Manually](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-creating-a-support-ticket-manually.md)
- [SAC 360° - Quick Replies](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-quick-replies.md)
- [SAC 360° - Delay Alert](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-delay-alert.md)
- [SAC 360° - Dashboard and Reports](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-dashboard-and-reports.md)
- [SAC 360° - How to Configure and Manage Meetings](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-how-to-configure-and-manage-meetings.md)
- [SAC 360° - Searching Messages](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-searching-messages.md)
- [SAC 360° - Closed and Archived Tickets](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-closed-and-archived-tickets.md)
- [SAC 360° - Scheduling Messages in the Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-scheduling-messages-in-the-ticket.md)
- [SAC 360° - Adding Notes to the Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-adding-notes-to-the-ticket.md)
- [SAC 360° - AI Analysis - Evaluating tickets automatically and intelligently](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-ai-analysis-evaluating-tickets-automatically-and-intelligently.md)
- [SAC 360° - Tutorial Videos](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos.md)
- [SAC Roulette - No Restrictions on Leads/Tickets](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-roulette-no-restrictions-on-leads-tickets.md)
- [SAC 360 - Automation for Restricting Tickets and Opportunities](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-for-restricting-tickets-and-opportunities.md)
- [SAC 360 - Restricting Visibility When Transferring a Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-restricting-visibility-when-transferring-a-ticket.md)
- [SAC 360 - Closing Tickets After a Period](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-closing-tickets-after-a-period.md)
- [SAC 360° - Configuring default Permissions and Departments for SAC](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-configuring-default-permissions-and-departments-for-sac.md)
- [SAC 360° Automation - Starting the Ticket always for the same Attendant/Salesperson in SprintHub](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-starting-the-ticket-always-for-the-same-attendant-salesperson-in-sprinthub.md)
- [SAC 360° Automation - Closing leads that already have an opportunity](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-closing-leads-that-already-have-an-opportunity.md)
- [SAC 360° Automation - Separating tickets by WhatsApp numbers](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-automation-separating-tickets-by-whatsapp-numbers.md)
- [SAC 360° - Automations](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations.md)
- [SAC 360° Automation - Notifying an employee](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-notifying-an-employee.md)
- [SAC 360° Automation - Alerting the Attendant that there is a Ticket waiting for too long](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-notifying-an-employee/sac-360-automation-alerting-the-attendant-that-there-is-a-ticket-waiting-for-too-long.md)
- [SAC 360° Automation - Notify an employee when a new lead comes in](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-notifying-an-employee/sac-360-automation-notify-an-employee-when-a-new-lead-comes-in.md)
- [SAC 360° Automation - Communication between SAC and CRM](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-communication-between-sac-and-crm.md)
- [SAC 360° Automation - Creating Opportunities in CRM from Support Status](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-communication-between-sac-and-crm/sac-360-automation-creating-opportunities-in-crm-from-support-status.md)
- [SAC 360° Automation - Create Opportunity when Lead sends a specific message](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-communication-between-sac-and-crm/sac-360-automation-create-opportunity-when-lead-sends-a-specific-message.md)
- [SAC 360° Automation - Transferring Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-transferring-ticket.md)
- [SAC 360° - Ticket Transfer](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-transferring-ticket/sac-360-ticket-transfer.md): In SprintHub, it is possible to transfer tickets, allowing sales, support, and other areas to be centralized, resulting in greater efficiency in both service and the team.
- [SAC 360° Automation — Ticket Transfer due to Attendant Inactivity](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-transferring-ticket/sac-360-automation-ticket-transfer-due-to-attendant-inactivity.md)
- [SAC 360° Automation - Changing the Owner by Lead when transferring](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-transferring-ticket/sac-360-automation-changing-the-owner-by-lead-when-transferring.md): In this article, we will explore how to create an automation that, when transferring the ticket, changes the owner by lead, using SprintHub's features.
- [SAC 360° Automation – 24h follow-up so you don't miss the WhatsApp window](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-24h-follow-up-so-you-dont-miss-the-whatsapp-window.md)
- [SAC 360° Automation - Ticket Roulette + Sending WhatsApp messages to employees](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-ticket-roulette-+-sending-whatsapp-messages-to-employees.md)
- [SAC 360° Automation - Start or Stop AI Agents](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-start-or-stop-ai-agents.md)
- [SAC 360° Automation - Function: Time Limiter](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-function-time-limiter.md)
- [SAC 360° Automation - Start Tickets in Bulk with “Waiting” Status](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-start-tickets-in-bulk-with-waiting-status.md)
- [SAC 360° Automation - Closing Tickets](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-closing-tickets.md)
- [SAC 360° Automation - Deleting Tickets](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-deleting-tickets.md)
- [SAC 360° Automation - Action when resolving a ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-action-when-resolving-a-ticket.md): How to build an automation that occurs when resolving a ticket. For this example, the Leads will be added to a segment.
- [SAC 360° Automation - Continuing an Ongoing Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-continuing-an-ongoing-ticket.md)
- [SAC 360° Automation - Activate Chatbot when lead sends a keyword](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-activate-chatbot-when-lead-sends-a-keyword.md)
- [SAC 360° Automation - View available to all attendants](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-view-available-to-all-attendants.md)
- [SAC 360° Automation - Bulk Sending Messages with "Wait" in SAC 360°](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-bulk-sending-messages-with-wait-in-sac-360.md)
- [SAC 360° Automation - Sending Messages After Closing the Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-sending-messages-after-closing-the-ticket.md)
- [SAC 360° Automation – Out-of-Office Message](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-out-of-office-message.md)
- [SAC 360° Automation - Condition "The author of the last message is"](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-condition-the-author-of-the-last-message-is.md)
- [SAC 360° Automation – Return ticket to the same owner](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-return-ticket-to-the-same-owner.md)
- [SAC 360° Automation - Identifying Leads that interact with the ad using Tag and Segment](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-identifying-leads-that-interact-with-the-ad-using-tag-and-segment.md)
- [SAC 360° Automation - Lead Tag Check with 'Invert Condition'](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-lead-tag-check-with-invert-condition.md): How to check whether the lead does not have a specific tag with the "Invert Condition" option; this approach can also be applied to CRM automations, Automation Flow conditions, and Chatbot.
- [SAC 360° Automation - Creating Tickets on Multiple Numbers with Chatbots](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-creating-tickets-on-multiple-numbers-with-chatbots.md)
- [SAC 360° Automation - Triggering Webhooks When Updating Fields with AI](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-triggering-webhooks-when-updating-fields-with-ai.md): Using the trigger 'A lead field is updated' to identify the change in a custom field by an AI agent.
- [SAC 360° Automation – How to Create Opportunities in CRM from Tags](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-how-to-create-opportunities-in-crm-from-tags.md)
- [SAC 360° Automation – Configuring the Condition: Lead Source is](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-configuring-the-condition-lead-source-is.md)
- [SAC 360° Automation – Automatic notification about the support ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-automatic-notification-about-the-support-ticket.md)
- [SAC 360° Automation – Tag Leads when Closing a Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-tag-leads-when-closing-a-ticket.md)
- [SAC 360° Automation - Saving the Date of the Last Support Ticket](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-saving-the-date-of-the-last-support-ticket.md)
- [SAC 360° Automation – Chatbot not activating with WhatsApp call logs](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automation-chatbot-not-activating-with-whatsapp-call-logs.md)
- [SAC 360° - How to send a public calendar link to the Lead using tokens](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-how-to-send-a-public-calendar-link-to-the-lead-using-tokens.md): You want your lead to have access to your public calendar so they can schedule meetings with you, but you want to do this automatically.
- [SAC 360° - Automations - How to change the stage with the owner](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-automations/sac-360-automations-how-to-change-the-stage-with-the-owner.md): SAC 360° is a powerful tool for managing and automating customer support. One of the most useful features is the ability to automate changing a support ticket stage in kan
- [SAC 360° - FILTERS](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters.md)
- [SAC 360° - Advanced Filters](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360-advanced-filters.md)
- [SAC 360° - Filters - By Accounts](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360-filters-by-accounts.md)
- [SAC 360° - Filters - By Platforms](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360-filters-by-platforms.md)
- [SAC 360° - Filters - By Department](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360-filters-by-department.md)
- [SAC 360° - Filters - By Owner](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360-filters-by-owner.md)
- [SAC 360° - Filters - By Period](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360-filters-by-period.md)
- [SAC 360° - Filters - By Stages](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360-filters-by-stages.md)
- [SAC 360° - Filters - Tags](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360-filters-tags.md)
- [SAC 360° - Filters - Advanced](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360-filters-advanced.md)
- [SAC 360° - Filters - Groups](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360-filters-groups.md)
- [SAC 360° - Filters - Customizing the Support Order](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360-filters-customizing-the-support-order.md)
- [SAC 360° - Common Questions](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions.md)
- [SAC 360° - WhatsApp](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp.md)
- [SAC 360° - WhatsApp Disconnected!](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360-whatsapp-disconnected.md)
- [SAC 360° - Account not found](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360-account-not-found.md)
- [SAC 360° - Why doesn't the Contact photo appear in WhatsApp channel messages?](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360-why-doesnt-the-contact-photo-appear-in-whatsapp-channel-messages.md)
- [SAC 360° - Copilot](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-copilot.md)
- [SAC 360° - Activating Copilot](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-copilot/sac-360-activating-copilot.md): In this article, we will learn how to activate Copilot in SAC 360°, taking full advantage of the Artificial Intelligence resources available on the SprintHub platform.
- [SAC 360° - Copilot: Perform Tasks](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-copilot/sac-360-copilot-perform-tasks.md)
- [SAC 360° - WhatsApp Groups in SprintHub](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp-groups-in-sprinthub.md)
- [SAC 360° - Receive Messages from WhatsApp Groups](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp-groups-in-sprinthub/sac-360-receive-messages-from-whatsapp-groups.md)
- [SAC 360° - Creating an Opportunity from Support](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-creating-an-opportunity-from-support.md)
- [SAC 360° - Returning a Ticket to the Queue](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-returning-a-ticket-to-the-queue.md)
- [SAC 360° - Basic Message Edits](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-basic-message-edits.md)
- [SAC 360° - Turning Chatbot On and Off Manually](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-turning-chatbot-on-and-off-manually.md)
- [SAC 360° - Manually Enabling and Disabling AI Agent](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-manually-enabling-and-disabling-ai-agent.md)
- [SAC 360° - How to locate tickets in List and Kanban views](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-how-to-locate-tickets-in-list-and-kanban-views.md)
- [SAC 360° - Difference between the names](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-difference-between-the-names.md)
- [SAC 360° - How to insert tags into the Contact in the SprintHub support window](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-how-to-insert-tags-into-the-contact-in-the-sprinthub-support-window.md)
- [SAC 360° - Action Bar](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-action-bar.md)
- [SAC 360° - Blocked Contacts](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-blocked-contacts.md)
- [SAC 360° - Ignored Groups](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-ignored-groups.md)
- [SAC 360° - How to Create a New Support Ticket with a Different WhatsApp Number](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-how-to-create-a-new-support-ticket-with-a-different-whatsapp-number.md)
- [SAC 360° - Transferring a Support Ticket - Lunch Break](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-transferring-a-support-ticket-lunch-break.md)
- [SAC 360° - Triggers for "The lead sent a message"](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-triggers-for-the-lead-sent-a-message.md)
- [SAC 360° - Support After 24h](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-support-after-24h.md)
- [SAC 360° - Merging Support Tickets from Different Channels](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-merging-support-tickets-from-different-channels.md)
- [SAC 360° - How to Configure Lead Access Permissions](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-how-to-configure-lead-access-permissions.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.sprinthub.com/en/topics/general/sac-360.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.