> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-quick-replies.md).

# SAC 360° - Quick Replies

Quick replies are predefined messages that help optimize customer service, providing agility, standardization, and efficiency in interactions. They can be used at different stages of the service funnel, making communication easier in recurring or strategic situations.

In SprintHub, it is possible to create quick replies in a customized way, using different types of content, such as:

* **Texts with dynamic tokens** (which automatically personalize information such as the customer's name, product, deadline, etc.)
* **Images**
* **Audio files**
* **Documents**

{% embed url="<https://youtu.be/qdIAt2WUeY4>" %}

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#### 📊 Organization by Funnel and Stage

Quick replies can be organized according to the service funnel and its respective stages, ensuring that each message is appropriate for the customer's journey — from the first contact to after-sales.

#### 🔐 Access Permissions

The platform also allows you to configure access permissions for quick replies, determining which users or teams can view, edit, or use certain replies. This helps maintain organization, security, and alignment of information.

In the following video, you can follow the step-by-step process to configure your Quick Replies in SprintHub.

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**CONCLUSION:**

Using Quick Replies is an essential strategy for optimizing customer service, ensuring agility, standardization, and a more efficient experience for the customer. With the ability to customize messages using text with tokens, images, audio files, and documents, and organize them by funnel, service stage, and access permissions, SprintHub offers a complete solution for teams seeking productivity without compromising relationship quality.

In addition to reducing response time and avoiding errors, Quick Replies strengthen team communication alignment and improve the customer's perception at each touchpoint.

**Take advantage of this feature and transform your service routine!**