Quick replies are predefined messages that allow optimizing customer service, providing speed, standardization, and efficiency in interactions. They can be used at different moments of the service funnel, facilitating communication in recurring or strategic situations.
In SprintHub, it is possible to create quick replies in a personalized way, using different types of content, such as:
Texts with dynamic tokens (which automatically personalize information such as the customer's name, product, deadline, etc.)
Images
Audios
Documents
📊 Organization by Funnel and Stage
Quick replies can be organized according to the service funnel and its respective stages, ensuring that each message is appropriate to the moment of the customer's journey — from the first contact to post-sale.
🔐 Access Permissions
The platform also allows configuring access permissions for quick replies, determining which users or teams can view, edit, or use certain replies. This helps maintain organization, security, and alignment of information.
In the following video, you can follow the step-by-step to configure your Quick Replies in SprintHub.
CONCLUSION:
Using Quick Replies is an essential strategy to optimize service, ensuring speed, standardization, and a more efficient experience for the customer. With the possibility of customizing messages using texts with tokens, images, audios, and documents, and organizing them by funnel, service stage, and access permissions, SprintHub offers a complete solution for teams seeking productivity without sacrificing relationship quality.
In addition to reducing response time and avoiding errors, Quick Replies strengthen the alignment of the team's communication and improve the customer's perception at each touchpoint.
Take advantage of this feature and transform your service routine!
