> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-quick-replies.md). # SAC 360° - Quick Replies Quick Replies are pre-defined messages that make it possible to optimize customer service, providing agility, standardization, and efficiency in interactions. They can be used at different stages of the service funnel, facilitating communication in recurring or strategic situations. In SprintHub, it is possible to create Quick Replies in a customized way, using different types of content, such as: * **Texts with dynamic tokens** (which automatically personalize information such as the customer's name, product, deadline, etc.) * **Images** * **Audio** * **Documents** {% embed url="" %} *** #### 📊 Organization by Funnel and Stage Quick Replies can be organized according to the service funnel and its respective stages, ensuring that each message is appropriate to the customer's journey moment — from the first contact to after-sales. #### 🔐 Access Permissions The platform also allows you to configure access permissions for Quick Replies, determining which users or teams can view, edit, or use certain replies. This helps maintain organization, security, and alignment of information. In the following video, you can follow the step-by-step process to configure your Quick Replies in SprintHub. *** **CONCLUSION:** Using Quick Replies is an essential strategy for optimizing service, ensuring agility, standardization, and a more efficient customer experience. With the ability to customize messages using texts with tokens, images, audio, and documents, and organize them by funnel, service stage, and access permissions, SprintHub offers a complete solution for teams seeking productivity without sacrificing relationship quality. In addition to reducing response time and avoiding errors, Quick Replies strengthen team communication alignment and improve the customer's perception at each touchpoint. **Take advantage of this feature and transform your customer service routine!** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-quick-replies.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.