# SAC 360° - Archived Tickets

Any ticket that you mark as '**Resolved**' will be automatically **archived** after 24 hours. We have a dedicated tab for 'Archived Tickets', which you will not be able to unarchive but instead open a new ticket.

In Sac360°, open the archived tab, you will be able to see all archived tickets.

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Once done, you can open a **new ticket** from your ticket **archived**.\
In the **resolved tickets**, click the ticket you want and then in the right corner, click '**New ticket**'.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FgFjztd1GqCNvwiFIfz0x%2Ftess.png?alt=media&#x26;token=9213264b-78cf-474a-b9ca-bbbd0e7e6444" alt=""><figcaption></figcaption></figure>

The new ticket will be in the "Open" tickets tab:

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FVwNESJuNgzRD4mvWK8ZJ%2Ft22.png?alt=media&#x26;token=a5ccecf1-f517-4b3a-a0bd-ac496638b8c3" alt=""><figcaption></figcaption></figure>