# 360° Support Hub - Archived Tickets

Any ticket that you mark as '**Resolved**' will be automatically **archived** after 24 hours. We have a dedicated tab for 'Archived Tickets', which you will not be able to unarchive but instead open a new ticket.

In Sac360°, open the archived tab, you will be able to see all archived tickets.

<figure><img src="/files/8c1dbe9a3ab5f022d56d41cb47f6af4c1fcad436" alt=""><figcaption></figcaption></figure>

Once done, you can open a **new ticket** from your ticket **archived**.\
In the **resolved tickets**, click the ticket you want and then in the right corner, click '**New ticket**'.

<figure><img src="/files/b4017c3b37a848cb070f22670d955a3ee8d11a03" alt=""><figcaption></figcaption></figure>

The new ticket will be in the "Open" tickets tab:

<figure><img src="/files/c0365fd0c77720af923060bf06b51ed4c09f7160" alt=""><figcaption></figcaption></figure>


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