Chatbot - Configuring the Expected Response for Media

Your chatbot can receive media messages as the expected response to a question, including audios, images, and files. Additionally, these media can be saved into the Lead fields.

Follow the steps below to create and configure your chatbot:

1. Create the ChatBot:

• Go to the chatbot via “Find Services”. Or just type the name, and the feature appears.

• To create, click “+ New”.

1. Configure and Create:

• Enter a Title: Give a descriptive name to your chatbot

• Enter a Description: Describe in detail the chatbot's content and functionality.

• Set up a Trigger: At this stage, you can define triggers, conditions, operating hours, startup settings, and other additional options. These definitions will ensure your chatbot operates efficiently and according to the desired settings.

• Click on “Open Builder” to create the bot with your actions and conditions.

• Allow leads to talk to the bot multiple times?: It depends on your strategy. If you leave it as “YES”, it will go through the bot every time the configured trigger is activated.

• Unarchive the lead automatically when starting the chatbot?: If the answer is yes, the chatbot will perform the unarchiving of Leads. However, attention: the Lead will only be unarchived if the instance is within the limit allowed by the plan.

1. Building the ChatBot trigger:

CONCLUSION:

The use of this feature expands the chatbot's interactivity, allowing for more dynamic and complete communication. Besides improving the user experience, storing media in the Lead fields makes it easier to track and manage the received information, making the process more efficient and personalized.