# Chatbot - Using the condition "The support channel is"

At SprintHub, you have the flexibility to set up a chatbot capable of interacting effectively across all your support channels, such as WhatsApp Business (or API), Instagram, and Messenger. Using the condition “the support channel is” in your chatbot, you can create customized actions and strategies for each channel, ensuring a unique and targeted experience for your customers.

### Follow the steps below to create and configure your chatbot:

1. **Create the ChatBot:**

* Go to the chatbot via “Find Services”. Or just type the name, and the feature appears.
* To create, click “+ New”.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdBqkQfN_kKmuG-fXy3fMjGOzkWYUVQvC9KE0zCVIt1kJCtJLN3iT-LgZ_EKyb_ygZuy7HfiymXchhkXmmSDTSV1jnzaC9IcdlrBSBFYSek8I0b-nxHNCANagJ7cK9NS-VVXBjdvQ?key=UyQDw3B4o2bKmEGKS4YdhkR8" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcfuLeHZOqL0KdBQYk29MMADNXTOsLHuS6YbMaElQGGBCNV9EUUhACcrjkaXQWot1tKFRlH-ciK2cBuzxMddSoIhwP9rtoTj8UFj-Jvy72R4PAdhwk_SHc4YGldWQMtwFa_9n3D4A?key=UyQDw3B4o2bKmEGKS4YdhkR8" alt=""><figcaption></figcaption></figure>

2\. **Configure and Create:**

* **Enter a Title:** Give a descriptive name to your chatbot
* **Enter a Description:** Describe in detail the chatbot's content and functionality.
* **Set up a Trigger:** At this stage, you can define triggers, conditions, operating hours, startup settings, and other additional options. These definitions will ensure your chatbot operates efficiently and according to the desired settings.
* Click **“Open Builder”**, to create the bot with its actions and conditions.
* Allow leads to talk to the bot multiple times?: It depends on your strategy.\
  If set to “YES”, they will go through the bot every time the configured trigger is activated.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcjNqWtDjhTZesEUeqDN85P3h9t5wLQ0Y9WVBZbVulrcG4xZgfjkSvPWn842cbFYjE-iQ1NZWmkbLqe3vD1XhCHfabYHfO4-yGn1XemPN44lDKE3m-FkwEGwIVUtK45XHTiQRgGDg?key=UyQDw3B4o2bKmEGKS4YdhkR8" alt=""><figcaption></figcaption></figure>

3\. **Building the Chatbot trigger:**

{% embed url="<https://youtu.be/a47YsSQBDtA>" %}

To save, click apply and then save and close;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdhDNuUqIBsdj1d0IzFbaxFRZEgLmGedltLZhDTSgnrRwieyu-nwjPCL4sdSXEqUx74Pjf8CrRMNw_SZ43-zZuIRB131MhKvSL5nrpIWtFAzh8EAO7yRt2iiKzoiJRi1707T65nHg?key=UyQDw3B4o2bKmEGKS4YdhkR8" alt=""><figcaption></figcaption></figure>

*And that's it, your chatbot is created and configured!*

**CONCLUSION:**

Using the condition "the support channel is" in SprintHub's chatbot allows you to personalize interactions according to the channel chosen by customers, whether WhatsApp Business, Instagram, or Messenger. This makes it possible to create strategies tailored to the behavior and needs of each platform, ensuring more efficient, relevant communication that aligns with audience expectations. This flexibility increases customer satisfaction and optimizes support outcomes.


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