> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-using-the-condition-the-support-channel-is.md).

# Chatbot - Using the condition "The support channel is"

At SprintHub, you have the flexibility to configure a chatbot capable of interacting effectively across all your service channels, such as WhatsApp Business (or API), Instagram, and Messenger. Using the condition “the service channel is” in your chatbot, you can create customized actions and strategies for each channel, ensuring a unique and targeted experience for your customers.

### Follow the steps below to create and configure your chatbot:

1. **Create the ChatBot:**

* Go to the chatbot via “Find Services”. Or just type the name, and the feature appears.
* To create, click “+ New”.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdBqkQfN_kKmuG-fXy3fMjGOzkWYUVQvC9KE0zCVIt1kJCtJLN3iT-LgZ_EKyb_ygZuy7HfiymXchhkXmmSDTSV1jnzaC9IcdlrBSBFYSek8I0b-nxHNCANagJ7cK9NS-VVXBjdvQ?key=UyQDw3B4o2bKmEGKS4YdhkR8" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcfuLeHZOqL0KdBQYk29MMADNXTOsLHuS6YbMaElQGGBCNV9EUUhACcrjkaXQWot1tKFRlH-ciK2cBuzxMddSoIhwP9rtoTj8UFj-Jvy72R4PAdhwk_SHc4YGldWQMtwFa_9n3D4A?key=UyQDw3B4o2bKmEGKS4YdhkR8" alt=""><figcaption></figcaption></figure>

2\. **Configure and Create:**

* **Enter a Title:** Give your chatbot a descriptive name
* **Enter a Description:** Describe in detail the content and functionality of the chatbot.
* **Configure a Trigger:** At this stage, you will be able to define triggers, conditions, operating hours, startup settings, and other additional options. These settings will ensure that your chatbot works efficiently and according to the desired configurations.
* Click **“Open Builder”**, to create the bot with your actions and conditions.
* Allow leads to talk to the bot multiple times?: It depends on your strategy.\
  If you leave it as “YES”, it will go through the bot every time the configured trigger is activated.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcjNqWtDjhTZesEUeqDN85P3h9t5wLQ0Y9WVBZbVulrcG4xZgfjkSvPWn842cbFYjE-iQ1NZWmkbLqe3vD1XhCHfabYHfO4-yGn1XemPN44lDKE3m-FkwEGwIVUtK45XHTiQRgGDg?key=UyQDw3B4o2bKmEGKS4YdhkR8" alt=""><figcaption></figcaption></figure>

3\. **Building the Chatbot trigger:**

{% embed url="<https://youtu.be/a47YsSQBDtA>" %}

To save, click apply and then save and close;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdhDNuUqIBsdj1d0IzFbaxFRZEgLmGedltLZhDTSgnrRwieyu-nwjPCL4sdSXEqUx74Pjf8CrRMNw_SZ43-zZuIRB131MhKvSL5nrpIWtFAzh8EAO7yRt2iiKzoiJRi1707T65nHg?key=UyQDw3B4o2bKmEGKS4YdhkR8" alt=""><figcaption></figcaption></figure>

*And that's it, your chatbot is created and configured!*

**CONCLUSION:**

Using the condition "the service channel is" in SprintHub's chatbot allows you to customize interactions according to the channel chosen by customers, whether WhatsApp Business, Instagram, or Messenger. This makes it possible to create strategies adapted to the behavior and needs of each platform, ensuring more efficient, relevant communication aligned with the audience's expectations. This flexibility increases customer satisfaction and optimizes service results.


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