Chatbot - How to send media

In Chatbot, it is possible to send different types of media during the support flow to make the conversation more interactive and informative. However, it is important to respect WhatsApp's size and format limitations, to avoid failures in sending messages.

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📎 Types of media that can be sent

You can use the following types of media in the chatbot:

• 🖼️ Image – Ideal for banners, products or visual instructions.

• 🎥 Video – For demonstrations or presentations.

• 🎧 Audio – Recorded messages or quick explanations.

• 📄 Document – PDFs, catalogs, contracts or informational materials.

• 😀 Sticker – Stickers for more relaxed interactions.

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⚙️ How to configure in the chatbot flow

1️⃣ Access Menu → Convert → Chatbot or use the field Find services by typing Chatbot.

2️⃣ Open the desired chatbot or click on + New to create a flow.

3️⃣ In the block where you want to send the content, click Add action.

4️⃣ Select the action Send media.

5️⃣ Choose the media type you want to send.

6️⃣ Upload the file or enter the media link.

7️⃣ (Optional) Add a support text to provide context for the media.

8️⃣ Save the action and continue the chatbot flow.

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⚠️ Media limitations on WhatsApp

💻 WhatsApp Web

• 🖼️ Images: up to 5 MB

• 🎧 Audio: up to 16 MB

• 🎥 Videos: up to 16 MB

• 📄 Documents: up to 100 MB

• 😀 Sticker: up to 100 KB

📱 Official WhatsApp

• 🖼️ Images: up to 5 MB (formats JPEG and PNG)

• 🎧 Audio: up to 16 MB (AAC, MP4, AMR, MPEG and OGG)

• 🎥 Videos: up to 16 MB (MP4 and 3GPP)

• 📄 Documents: up to 100 MB

• 😀 Sticker: up to 100 KB

🗃️File Sending Formats and Limits

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💡 Best practices

• ✅ Optimize file sizes before sending to ensure fast loading.

• ✅ Prefer light images and short videos to improve the user experience.

• ✅ Always check if the format is compatible with WhatsApp.

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