# Chatbot - How to send media

In **Chatbot**, it is possible to send different types of media during the support flow to make the conversation more interactive and informative. However, it is important **to respect WhatsApp's size and format limitations**, to avoid failures in sending messages.

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#### 📎 Types of media that can be sent

You can use the following types of media in the chatbot:

* 🖼️ **Image** – Ideal for banners, products or visual instructions.
* 🎥 **Video** – For demonstrations or presentations.
* 🎧 **Audio** – Recorded messages or quick explanations.
* 📄 **Document** – PDFs, catalogs, contracts or informational materials.
* 😀 **Sticker** – Stickers for more relaxed interactions.

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#### ⚙️ How to configure in the chatbot flow

1️⃣ Access **Menu → Convert → Chatbot** or use the field **Find services** by typing *Chatbot*.

2️⃣ Open the **desired chatbot** or click on **+ New** to create a flow.

3️⃣ In the block where you want to send the content, click **Add action**.

4️⃣ Select the action **Send media**.

5️⃣ Choose the **media type** you want to send.

6️⃣ Upload **the file** or enter the **media link**.

7️⃣ (Optional) Add a **support text** to provide context for the media.

8️⃣ **Save the action** and continue the chatbot flow.

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#### ⚠️ Media limitations on WhatsApp

**💻 WhatsApp Web**

* 🖼️ **Images:** up to 5 MB
* 🎧 **Audio:** up to 16 MB
* 🎥 **Videos:** up to 16 MB
* 📄 **Documents:** up to 100 MB
* 😀 **Sticker:** up to 100 KB

**📱 Official WhatsApp**

* 🖼️ **Images:** up to 5 MB (formats **JPEG** and **PNG**)
* 🎧 **Audio:** up to 16 MB (**AAC, MP4, AMR, MPEG and OGG**)
* 🎥 **Videos:** up to 16 MB (**MP4 and 3GPP**)
* 📄 **Documents:** up to 100 MB
* 😀 **Sticker:** up to 100 KB

{% content-ref url="/pages/0d9bde1b5ac85d22c6a50fdc105e212a95eb936c" %}
[File Sending Formats and Limits](/en/common-questions/file-sending-formats-and-limits.md)
{% endcontent-ref %}

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#### 💡 Best practices

* ✅ **Optimize file sizes** before sending to ensure fast loading.
* ✅ Prefer **light images and short videos** to improve the user experience.
* ✅ Always check if the **format is compatible with WhatsApp**.

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