Chatbot - How to send media

No Chatbot, it is possible to send different types of media during the support flow to make the conversation more interactive and informative. However, it is important to respect WhatsApp's size and format limitations, to avoid failures when sending messages.

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📎 Types of media that can be sent

You can use the following types of media in the chatbot:

• 🖼️ Image – Ideal for banners, products, or visual instructions.

• 🎥 Video – For demonstrations or presentations.

• 🎧 Audio – Recorded messages or quick explanations.

• 📄 Document – PDFs, catalogs, contracts, or informational materials.

• 😀 Sticker – Stickers for more casual interactions.

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⚙️ How to configure it in the chatbot flow

1️⃣ Access Menu → Convert → Chatbot or use the field Find services by typing Chatbot.

2️⃣ Open the desired chatbot or click on + New to create a flow.

3️⃣ In the block where you want to send the content, click Add action.

4️⃣ Select the action Send media.

5️⃣ Choose the type of media you want to send.

6️⃣ Upload the file or enter the media link.

7️⃣ (Optional) Add a supporting text to provide context for the media sent.

8️⃣ Save the action and continue the chatbot flow.

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⚠️ Media limitations on WhatsApp

💻 WhatsApp Web

• 🖼️ Images: up to 5 MB

• 🎧 Audio: up to 16 MB

• 🎥 Videos: up to 16 MB

• 📄 Documents: up to 100 MB

• 😀 Sticker: up to 100 KB

📱 Official WhatsApp

• 🖼️ Images: up to 5 MB (formats JPEG and PNG)

• 🎧 Audio: up to 16 MB (AAC, MP4, AMR, MPEG, and OGG)

• 🎥 Videos: up to 16 MB (MP4 and 3GPP)

• 📄 Documents: up to 100 MB

• 😀 Sticker: up to 100 KB

File Upload Formats and Limits

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💡 Best practices

• ✅ Optimize file sizes before sending to ensure fast loading.

• ✅ Prefer light images and short videos to improve the user experience.

• ✅ Always check whether the format is compatible with WhatsApp.

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