Chatbot - Holidays

At SprintHub, you can set up a chatbot to interact with your customers 24 hours a day, including during holidays. This solution offers several advantages.

Follow the steps below to create and configure your chatbot:

1. Create the ChatBot:

• Go to the chatbot via “Find Services”. Or just type the name, and the feature appears.

• To create, click “+ New”.

1. Configure and Create:

• Enter a Title: Give your chatbot a descriptive name

• Enter a Description: Describe in detail the content and functionality of the chatbot.

• Configure a Trigger: At this stage, you will be able to define triggers, conditions, operating hours, startup settings, and other additional options. These settings will ensure that your chatbot works efficiently and according to the desired configurations.

• Click on “Open Builder”, to create the bot with its actions and conditions.

• Allow leads to talk to the bot multiple times?: It depends on your strategy. If you leave it as “YES”, it will go through the bot every time the configured trigger is fired.

1. Building the ChatBot trigger:

To add blocks when building your chatbot, see the article:

Chatbot - Block Overview

To learn more about the custom schedule, see the article:

Schedule - defining working hours for automations

CONCLUSION:

Using SprintHub's chatbot for holidays is a smart strategy to ensure your business is always available to customers. This solution provides:

• 24/7 availability: Your customers can receive support and information at any time, strengthening trust in your brand.

• Greater operational efficiency: The chatbot automates repetitive tasks, freeing your team for more strategic demands.

• Lead capture: Even outside business hours, the chatbot can record leads, schedule services, and answer basic questions.

• Improved customer experience: Fast and accurate responses, with no wait time, increase user satisfaction.

With SprintHub's chatbot, you raise the standard of your service, optimize processes, and ensure your company is always ready to meet customers' needs, regardless of the time.