Chatbot – Support Transfer Notification with Time Rules

Sprinthub makes it possible to send notifications to the employee at the moment the case is transferred by the chatbot, considering specific schedule rules according to the work shift.

Follow the steps below to create and configure your chatbot:

1. Create the Chatbot:

• Go to the chatbot via “Find Services”. Or just type the name, and the feature appears.

• To create, click “+ New”.

1. Configure and Create:

• Enter a Title: Give your chatbot a descriptive name

• Enter a Description: Describe in detail the content and functionality of the chatbot.

• Configure a Trigger: At this stage, you will be able to define triggers, conditions, operating hours, startup settings, and other additional options. These settings will ensure that your chatbot works efficiently and according to the desired configurations.

• Click on “Open Builder” to create the bot with your actions and conditions.

• Allow leads to talk to the bot multiple times?: It depends on your strategy. If you leave it as “YES”, it will go through the bot every time the configured trigger is fired.

• Automatically unarchive the lead when starting the chatbot?: If the answer is yes, the chatbot will unarchive the Leads. However, note: the Lead will only be unarchived if the instance is within the limit allowed by the plan.

3. Building the Chatbot:

CONCLUSION:

Using this feature provides greater organization and agility in the service flow, ensuring that employees are notified at the right time, within their work shift. This avoids communication failures, improves the customer experience, and optimizes team productivity. With Sprinthub, you gain more control and efficiency in the case transfer process.