Chatbot - Support Roulette

The Support Roulette in the chatbot is used to automatically distribute support requests among users or departments, functioning as a rotation. In this way, each new request is directed to a different responsible person, ensuring a more balanced distribution of demand.

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⚙️ How it works

Whenever a lead reaches the flow point configured with the roulette, the system automatically selects the next agent on the list, following the defined order.

Distribution example:

1️⃣ Request sent to Agent A 2️⃣ Next request sent to Agent B 3️⃣ Next request sent to Agent C 4️⃣ The cycle restarts, going back to Agent A

This process continues repeatedly, ensuring that everyone receives requests in a balanced way.

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📌 Usage examples

The roulette can be used in several situations, such as:

• 👨‍💼 Lead distribution among salespeople

• 💬 Routing to support agents

• 🏢 Division between different departments

• ⚡ Organizing support in larger teams

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🚀 Benefits

✅ Automatic distribution of requests ✅ Avoids overload on just one agent ✅ Organization and agility in support ✅ Better control of leads and opportunities

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💡 Tip: The roulette can be used together with other chatbot functions, such as watchers, transfer to human support or automatic creation of opportunities in the CRM, making the flow even smarter.

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