# Chatbot – Support Roulette

The **Support Roulette** in the chatbot is used to **automatically distribute support requests among users or departments**, functioning as a **rotation**. In this way, each new support request is directed to a different person in charge, ensuring a more balanced distribution of demand.

{% embed url="<https://youtu.be/MLVKmupdzEc>" %}

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#### ⚙️ How it works

Whenever a lead reaches the point in the flow configured with the **roulette**, the system automatically selects **the next agent in the list**, following the defined order.

Distribution example:

1️⃣ Request sent to **Agent A**\
2️⃣ Next request sent to **Agent B**\
3️⃣ Next request sent to **Agent C**\
4️⃣ The cycle restarts going back to **Agent A**

This process continues repeatedly, ensuring that everyone receives requests in a balanced way.

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#### 📌 Usage examples

The roulette can be used in various situations, such as:

* 👨‍💼 **Lead distribution among salespeople**
* 💬 **Routing to support agents**
* 🏢 **Division between different departments**
* ⚡ **Support organization in larger teams**

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#### 🚀 Benefits

✅ Automatic distribution of support requests\
✅ Avoids overloading just one agent\
✅ Organization and agility in support\
✅ Better control of leads and opportunities

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💡 **Tip:**\
The roulette can be used together with other chatbot functions, such as **watchers**, **transfer to human support** or **automatic creation of opportunities in the CRM**, making the flow even smarter.

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