Live Chat

The SprintHub Live Chat feature allows you to offer real-time support directly through your website. Follow the steps below to set up a new service widget with full customization.

Step 1: Access the Live Chat Menu

Step 2: Create a New Widget by clicking “+ New Widget”

Step 3: Customize the Widget

At this stage, you will configure the main details of your widget:

• Widget Name: Set an internal name to identify the widget.

• Form: Choose which form will be displayed before support begins.

To create forms, check the step-by-step guide: How to Create Forms

• Automatic messages: Customize the messages that will be sent automatically at different moments in the conversation.

You can use dynamic tokens (such as customer name, agent name, etc.) to make communication more personalized

• Show agent information: Enable or disable displaying the agent's photo and name.

• Public policy: Add the URL of your Privacy Policy to display in the chat.

Step 4: Customize the Look

Now it's time to adjust your chat style so it matches your website's visual identity:

• Colors: text, backgrounds, buttons

• Chat Icon: Choose the icon that will be displayed in the corner of the page.

In the right corner of the screen, you will be able to preview in real time how the form and chat will be displayed

Step 5: Activate and Integrate the Widget into Your Website along with the SprintHub Tracking code

Tracking: Access the system settings and click the option Tracking to copy the tracking script. Then paste it into the page, along with the web chat code.

• In the top right corner of the editing screen, turn on the switch to make the Widget Active

• Copy the code and paste it into your website, before the closing </body> tag, so that the chat appears correctly.

How do I make messages sent in Live Chat appear in SAC 360?

1 - Access SAC settings

2 - Funnel/Pipeline

3 - Click the arrow for the option "View only accounts"

4 - Click the Live Chat account, and click "Save Changes"

🏁 Done!

Your Live Chat is configured and ready to use on your website. You can edit or disable the widget at any time by accessing the Live Chat area again in the SprintHub main menu.