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comment-linesLive Chat

The SprintHub Live Chat feature allows you to provide real-time support directly through your website. Follow the steps below to set up a new support widget with full customization.

Step 1: Go to the Live Chat Menu

Step 2: Create a New Widget by clicking “+ New Widget”

Step 3: Customize the Widget

At this step, you will configure the main details of your widget:

  • Widget Name: Set an internal name to identify the widget.

  • Form: Choose which form will be shown before the support session begins.

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To create forms, check the step-by-step guide: How to Create Formsarrow-up-right

  • Automatic messages: Customize the messages that will be sent automatically at different moments of the conversation.

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You can use dynamic tokens (such as customer name, agent name, etc.) to make communication more personalized

  • Show agent information: Enable or disable displaying the agent's photo and name.

  • Public policy: Add the URL of your Privacy Policies to display in the chat.

Step 4: Customize the Look

Now it's time to adjust your chat's style so it matches your website's visual identity:

  • Colors: text, backgrounds, buttons

  • Chat Icon: Choose the icon that will be displayed in the corner of the page.

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In the right corner of the screen, you can preview in real time how the form and chat will be displayed

Step 5: Activate and Integrate the Widget into Your Site along with the SprintHub Tracking code

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Tracking: Go to the system settings and click the option Tracking to copy the tracking script. Then paste it on the page, together with the web chat code.

  • In the top right corner of the editing screen, toggle the switch to set the Widget to Active

  • Copy the code and paste it into your site before closing the <body> tag so the chat appears correctly.

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How to make messages sent in Live Chat appear in SAC 360?

1 - Go to SAC settings

2 - Funnel/Pipeline

3 - Click the option's gear "View accounts only"

4 - Click the Live Chat account, and click "Save Changes"

🏁 Done!

Your Live Chat is configured and ready to use on your website. You can edit or deactivate the widget at any time by returning to the Live Chat area in SprintHub's main menu.

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