> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-transferring-to-a-human-agent-with-chatgpt.md).

# Chatbot - Transferring to a human agent with ChatGPT

## Setting up the chatbot with the GPT model

To illustrate, a chatbot was developed with the following configuration:

1. An initial message is sent to the lead;
2. The GPT Model is triggered, observing and responding to the lead based on its [training](/en/topics/artificial-intelligence/ai-agents/legacy-ai-agents-notice/chatgpt-models/chatgpt-models-website-and-text.md). If the early exit condition is identified, the agent will be terminated, and the flow will proceed to the negative exit located below the block;
3. The lead will receive a message informing that the service will be transferred;
4. The service will then be transferred through an action, and can be directed to a specific user or someone within the desired department.

<figure><img src="/files/446cf28ea7a10863327cd96a3870d4d2bf0e74a2" alt=""><figcaption><p><em>Chatbot configuration.</em></p></figcaption></figure>

### Example of interaction with the AI agent

<figure><img src="/files/a908e27b69aa5059cb14e40cc25fe2a2a9179718" alt=""><figcaption><p><em>Interaction example.</em></p></figcaption></figure>


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