# Chatbot - Transferring to a human agent with ChatGPT
## Setting up the chatbot with the GPT model
To illustrate, a chatbot was developed with the following configuration:
1. An initial message is sent to the lead;
2. The GPT Model is triggered, observing and responding to the lead based on its [training](https://docs.sprinthub.com/en/topics/artificial-intelligence/ai-agents/legacy-ai-agents-notice/chatgpt-models/chatgpt-models-website-and-text). If the early exit condition is identified, the agent will be terminated, and the flow will proceed to the negative exit located below the block;
3. The lead will receive a message informing that the service will be transferred;
4. The service will then be transferred through an action, and can be directed to a specific user or someone within the desired department.
