Chatbot - Transferring to a human agent with ChatGPT

How to use the early exit condition to transfer a ticket.

Configuring the chatbot with the GPT model

For example, a chatbot was developed with the following configuration:

1. An initial message is sent to the lead;

2. The GPT Model is triggered, observing and responding to the lead based on its training. If the early exit condition is identified, the agent will be terminated, and the flow will proceed to the negative output located below the block;

3. The lead will receive a message informing them that the support will be transferred;

4. The support will then be transferred through an action, and can be directed to a specific user or someone within the desired department.

Chatbot configuration.

Example of interaction with the AI agent

Example of interaction.