With SprintHub, you can use the Custom Objects strategy to record the responses of your Leads and Customers in satisfaction surveys conducted after service via SAC.
What are Custom Objects?
They refer to specific elements created by the user to meet the personalized needs of your company. These objects can include custom data fields, or any other customization that is not part of the platform's standard features. They allow users to adapt SprintHub according to their requirements.
For more information about Custom Objects, check this article:
Access System Settings and then click on Custom Objects.
After click on + New
Creating the Custom Object:
To store the information.
Creating the Chatbot:
Your satisfaction survey can be developed via Chatbot, including the necessary questions and routing, with integration to the Custom Object created to store the responses.
Creating the 360º SAC Automation:
To start this Chatbot, you can use a 360º SAC Automation, specifically configured to be triggered at the moment the service is closed.
Check the results:
CONCLUSION:
Using Custom Objects to save satisfaction survey data is an efficient and structured solution to manage feedback from your Leads and Customers. In addition to centralizing information, this approach allows for more detailed and personalized analysis, facilitating strategic decision-making to improve service and the customer experience
