# SprintHub VoIP

This article explains how to configure and use the calling feature through the **VoIP** service within the platform.

{% embed url="<https://youtu.be/aUSnrrUMiKA>" %}

Carefully read all requirements before starting the configuration.

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## 1. Requirements

To use the calling functionality, it is necessary to:

* Have previously contracted the **VoIP** service with the sales team;
* Perform the configuration with a user who has access to the **System Settings**.

If the module is not yet available in your account, contact the sales team to request activation.

Only users with **administrative permission** will be able to:

* Enable the feature;
* Top up balance;
* Set the service queue;
* Purchase mobile or phone numbers;
* Configure access permissions.

***

## 2. Configuration

The configuration is divided into four steps:

1. Definition of permissions
2. Balance top-up
3. Number purchase
4. Configuration of the service queue

***

### 2.1 Permissions

Go to **System Settings** ⚙&#xFE0F;**→ Permission Group** and enable the following path:

**SprintHub → VoIP → Dashboard, Make calls, Manage numbers and Configure queue**

![](https://i.ibb.co/B5r3D7zS/Captura-de-Tela-2026-03-10-a-s-21-40-08.png)

{% hint style="warning" %}
**Important:**\
After enabling the permissions, link the group to the **corresponding department**.
{% endhint %}

***

### 2.2 Balance top-up

Go to the **Integrations** tab within the **System Settings**.

Path:

**System Settings** ⚙️ **→ Integration → VoxImplant → Settings → Open Panel**

Then log in with your credentials to the **VoxImplant panel**.

Open the menu (icon of **three lines in the upper left corner**) and follow the path:

**Billing → Make Payment**

![](https://i.ibb.co/zh6xhsMx/Captura-de-Tela-2026-03-10-a-s-21-44-41.png)

Select the desired payment method and add funds to your account.

These funds will be used for the **purchase of numbers in the next step**.

***

### 2.3 Number purchase

Now, leaving the **VoxImplant panel** panel and returning to **SprintHub**, follow the path:

**Menu → General → VoIP → Numbers → New Number**

Fill in the following information:

* **Category:** VoxImplant panel
* **Country:** country of the desired number
* **Type:** mobile number or landline
* **Region or state:** depending on the selected country

If necessary, use the **Description** field to detail the use of the number.

It is also possible to configure:

* Call duration limit
* Maximum number of calls

![](https://i.ibb.co/XxBNm8Yy/Captura-de-Tela-2026-03-10-a-s-21-47-05.png)

After filling in the information, click **Save** to purchase the number.

***

### 2.4 Queue configuration

The **service queue** defines:

* Which service will be used
* Which users will be the operators
* The rules for call distribution

Therefore, this step is essential for the proper functioning of **incoming and outgoing calls**.

Go to:

**Menu → General → VoIP → Queue**

![](https://i.ibb.co/Pz0DpChf/Captura-de-Tela-2026-03-10-a-s-22-05-11.png)

In the block builder:

1. Add the **Operator block**
2. Configure the **service**
3. Select the **operator users**
4. Click on **Save**

***

## 3. First call

After completing the configurations, make a test call to validate the service operation.

At the top corner of the platform, open the **VoIP dialer**.

1. Click on **Dial**
2. Enter the desired number
3. It is recommended to use **your own number** for the first test

![](https://i.ibb.co/JRgZYt00/Captura-de-Tela-2026-03-10-a-s-22-09-34.png)

***

### Important notes

During the test, the call may present some common situations, such as:

* Landing in the **voicemail**
* Not being completed due to **lack of signal**
* Exceeding the **ringing time**

If this happens, check these points before concluding that there is a configuration problem.


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