SprintHub VoIP
This article explains how to configure and use the calling feature through the VoIP service within the platform.
Carefully read all requirements before starting the configuration.
1. Requirements
To use the calling functionality, it is necessary to:
Have previously contracted the VoIP service with the sales team;
Perform the configuration with a user who has access to the System Settings.
If the module is not yet available in your account, contact the sales team to request activation.
Only users with administrative permission will be able to:
Enable the feature;
Top up balance;
Set the service queue;
Purchase mobile or phone numbers;
Configure access permissions.
2. Configuration
The configuration is divided into four steps:
Definition of permissions
Balance top-up
Number purchase
Configuration of the service queue
2.1 Permissions
Go to System Settings ⚙️→ Permission Group and enable the following path:
SprintHub → VoIP → Dashboard, Make calls, Manage numbers and Configure queue
Important: After enabling the permissions, link the group to the corresponding department.
2.2 Balance top-up
Go to the Integrations tab within the System Settings.
Path:
System Settings ⚙️ → Integration → VoxImplant → Settings → Open Panel
Then log in with your credentials to the VoxImplant panel.
Open the menu (icon of three lines in the upper left corner) and follow the path:
Billing → Make Payment
Select the desired payment method and add funds to your account.
These funds will be used for the purchase of numbers in the next step.
2.3 Number purchase
Now, leaving the VoxImplant panel panel and returning to SprintHub, follow the path:
Menu → General → VoIP → Numbers → New Number
Fill in the following information:
Category: VoxImplant panel
Country: country of the desired number
Type: mobile number or landline
Region or state: depending on the selected country
If necessary, use the Description field to detail the use of the number.
It is also possible to configure:
Call duration limit
Maximum number of calls
After filling in the information, click Save to purchase the number.
2.4 Queue configuration
The service queue defines:
Which service will be used
Which users will be the operators
The rules for call distribution
Therefore, this step is essential for the proper functioning of incoming and outgoing calls.
Go to:
Menu → General → VoIP → Queue
In the block builder:
Add the Operator block
Configure the service
Select the operator users
Click on Save
3. First call
After completing the configurations, make a test call to validate the service operation.
At the top corner of the platform, open the VoIP dialer.
Click on Dial
Enter the desired number
It is recommended to use your own number for the first test
Important notes
During the test, the call may present some common situations, such as:
Landing in the voicemail
Not being completed due to lack of signal
Exceeding the ringing time
If this happens, check these points before concluding that there is a configuration problem.
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