# Chatbot - Common Questions

- [Chatbot – Support Roulette](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-support-roulette.md)
- [Chatbot - Using observers](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-using-observers.md)
- [Chatbot - Block Cloning](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-block-cloning.md)
- [Chatbot - How to use WhatsApp API Templates](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-how-to-use-whatsapp-api-templates.md)
- [Chatbot - Sending an Interactive Instagram Template](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-sending-an-interactive-instagram-template.md)
- [Chatbot - Saving numerical response as text type](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-saving-numerical-response-as-text-type.md)
- [Chatbot – How to Use Default Value and Real Value in the Question Block](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-how-to-use-default-value-and-real-value-in-the-question-block.md)
- [Chatbot - How to send media](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-how-to-send-media.md)
- [Chatbot – Expected Response Setup for Media](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-expected-response-setup-for-media.md)
- [Chatbot - Using AI Agents](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-using-ai-agents.md)
- [Chatbot - Transferring to a human agent with ChatGPT](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-transferring-to-a-human-agent-with-chatgpt.md): How to use the early exit condition to transfer a support case.
- [Chatbot - Skip action block](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-skip-action-block.md)
- [Chatbot - Holidays](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-holidays.md)
- [Chatbot - Using the condition "The support channel is"](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-using-the-condition-the-support-channel-is.md)
- [Chatbot – Support Transfer Notification with Time Rules](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-support-transfer-notification-with-time-rules.md)
- [Chatbot - Condition Block Exit Logic: When "No" is the Positive Exit](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-condition-block-exit-logic-when-no-is-the-positive-exit.md): In flow/chatbot automation, the condition block is responsible for directing leads based on defined rules. But what if we want the positive exit to happen when something does not occur?
- [Chatbot - Starting Support with Another WhatsApp Account](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-starting-support-with-another-whatsapp-account.md)
- [Chatbot – Creating Opportunity in CRM](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-creating-opportunity-in-crm.md)
- [How to Create Opportunities with CRM Custom Fields](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-creating-opportunity-in-crm/how-to-create-opportunities-with-crm-custom-fields.md)
- [Chatbot - Using the Copilot Token](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-using-the-copilot-token.md): How to use the {copilot=...} token to configure smart AI responses based on prompt and dynamic fields.
- [Chatbot - Using Public Calendar Token](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-using-public-calendar-token.md)
- [Chatbot - Follow up](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-follow-up.md)
- [Chatbot - Identification using Lead Field](/en/topics/convert/chatbot/chatbot-common-questions/chatbot-identification-using-lead-field.md)