> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions.md).

# Chatbot - Common Questions

- [Chatbot - Support Roulette](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-support-roulette.md)
- [Chatbot - Using observers](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-using-observers.md)
- [Chatbot - Block Cloning](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-block-cloning.md)
- [Chatbot - How to use WhatsApp API templates](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-how-to-use-whatsapp-api-templates.md)
- [Chatbot - Sending Interactive Instagram Template](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-sending-interactive-instagram-template.md)
- [Chatbot - Saving numeric response as text type](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-saving-numeric-response-as-text-type.md)
- [Chatbot - How to Use Default Value and Real Value in the Question Block](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-how-to-use-default-value-and-real-value-in-the-question-block.md)
- [Chatbot - How to send media](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-how-to-send-media.md)
- [Chatbot - Expected Response Configuration for Media](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-expected-response-configuration-for-media.md)
- [Chatbot - Using AI Agents](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-using-ai-agents.md)
- [Chatbot - Transferring to a human agent with ChatGPT](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-transferring-to-a-human-agent-with-chatgpt.md): How to use the early exit condition to transfer a support ticket.
- [Chatbot - Skip Action Block](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-skip-action-block.md)
- [Chatbot - Holidays](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-holidays.md)
- [Chatbot - Using the Condition "The support channel is"](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-using-the-condition-the-support-channel-is.md)
- [Chatbot - Support Ticket Transfer Notification with Time Rules](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-support-ticket-transfer-notification-with-time-rules.md)
- [Chatbot - Condition Block Exit Logic: When "No" Is the Positive Outcome](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-condition-block-exit-logic-when-no-is-the-positive-outcome.md): In flow/chatbot automation, the condition block is responsible for routing leads based on defined rules. But what if we want the positive outcome to happen when something does not occur?
- [Chatbot - Starting Support with Another WhatsApp Account](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-starting-support-with-another-whatsapp-account.md)
- [Chatbot - Creating Opportunity in CRM](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-creating-opportunity-in-crm.md)
- [How to Create Opportunities with CRM Custom Fields](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-creating-opportunity-in-crm/how-to-create-opportunities-with-crm-custom-fields.md)
- [Chatbot - Using the Copilot Token](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-using-the-copilot-token.md): How to use the {copilot=...} token to configure AI smart responses based on prompt and dynamic fields.
- [Chatbot - Using Public Calendar Token](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-using-public-calendar-token.md)
- [Chatbot - Follow-up](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-follow-up.md)
- [Chatbot - Identification using Lead Field](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-identification-using-lead-field.md)
- [Chatbot - Sending Interactive Template for Unofficial WhatsApp (WhatsApp Web)](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-sending-interactive-template-for-unofficial-whatsapp-whatsapp-web.md)
- [Chatbot - WhatsApp Web Template - Saving Response in the Contact Field](https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-sending-interactive-template-for-unofficial-whatsapp-whatsapp-web/chatbot-whatsapp-web-template-saving-response-in-the-contact-field.md)


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