During the creation of flows in Chatbot, it may be necessary to ask the user for a numeric response, but save that information in a Text-type field.
This scenario is common when the chatbot presents numbered options for the user to select, and the choice needs to be recorded in the system.
1️⃣ Access the Chatbot.
2️⃣ Edit or create a flow where you want to collect the user's information.
3️⃣ Add a Question.
4️⃣ In the field Response type, select Numeric.
5️⃣ Use the action Update Lead data or Update Company data to save the answer in the desired field.
6️⃣ Save the block and publish the flow.
When the response type is set to Numeric, the chatbot validates that the user types only numbers.
Even so, the value can be saved in a Text-type field, without causing conflicts in storing the information.
This allows creating numbered menus, making user interaction easier and recording the choice in the lead's record.
📌 Usage examples
This type of configuration can be used when the chatbot presents numbered options, such as:
Property Type
Course
In this case, the user responds only with the option number, and the value can be saved in a Text-type field for recording or use in future automations.
This configuration is useful when the chatbot flow uses numeric menus, because:
it makes it easier for the user to respond;
it reduces typing errors;
it allows saving the choice for use in segmentations, automations or CRM.
