Chatbot - Skip Action Block

The block Skip Action is used to skip one or more steps of the chatbot flow, directing the conversation straight to another point in the service.

This feature is useful when you want to change the flow path without having to reorganize all the blocks, making quick adjustments to the bot easier.

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⚙️ How it works

When adding the block Skip Action, you define how many actions will be skipped block to the flow.

When the chatbot reaches this block, it automatically skips the configured number of steps, continuing execution from the next valid action.

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📌 When to use

The block can be used in situations such as:

• Skipping intermediate messages in the flow

• Adjust different paths within the automation

• Create response variations without duplicating blocks

• Redirect the user to another part of the conversation

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🧩 Usage example

Configured flow:

1️⃣ Welcome message 2️⃣ Question about the user's interest 3️⃣ Informational message 4️⃣ Routing to support

If a Skip Action configured to skip 1 step after the question, the chatbot will ignore the informational message and go straight to the routing.

Executed flow:

1️⃣ Welcome message 2️⃣ Question about interest ⏭️ Skip Action (1 step) 4️⃣ Routing to support

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💡 Tip: Use this block when you need to simplify the flow or test different paths, avoiding having to recreate the entire automation.