Chatbot - Skip action block

The block Skip Action is used to skip one or more steps of the chatbot flow, directing the conversation directly to another point of the service.

This feature is useful when you want to change the flow path without having to rearrange all the blocks, making quick adjustments to the bot easier.

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⚙️ How it works

When adding the block Skip Action, you set how many actions will be skipped in the flow.

When the chatbot reaches this block, it automatically skips the configured number of steps, continuing execution from the next valid action.

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📌 When to use

The block can be used in situations such as:

• Skipping intermediate messages in the flow

• Adjusting different paths within the automation

• Creating response variations without duplicating blocks

• Redirecting the user to another part of the conversation

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🧩 Example of use

Configured flow:

1️⃣ Welcome message 2️⃣ Question about the user's interest 3️⃣ Informational message 4️⃣ Forwarding to support

If a Skip Action set to skip 1 step is added after the question, the chatbot will ignore the informational message and go straight to the forwarding.

Executed flow:

1️⃣ Welcome message 2️⃣ Question about interest ⏭️ Skip Action (1 step) 4️⃣ Forwarding to support

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💡 Tip: Use this block when you need to simplify the flow or test different paths, avoiding recreating the entire automation.