SAC 360º - Why doesn't the lead's picture appear in WhatsApp channel messages?
A common question among SprintHub users is: "Why doesn't the lead's picture appear when I send messages via WhatsApp?" In this article, we will clarify this issue and explain the reason behind
The WhatsApp Rule: Privacy First
WhatsApp implements various rules and policies to protect its users' privacy. One of these rules is that for a contact's profile photo to be visible, both users must have added each other to their contact lists. In other words, a lead's profile photo will only appear if the lead has added your number to their contact list.
Privacy and Security: The main reason behind this rule is users' privacy and security. WhatsApp wants to ensure that only known people, or those with mutual consent to share information, can see personal details like the profile photo.
Control of Personal Information: This policy allows users to have greater control over who can see their personal information. By limiting profile photo visibility to only mutually added contacts, WhatsApp helps prevent situations of unnecessary and potentially invasive exposure.
Example: Before the lead adds the contact
How does this impact communication with leads?
When you send a message to a lead on WhatsApp, if the lead hasn't saved your number in their contact list, their profile photo will not be visible to you. This can cause some frustration, especially if you rely on that visual information to identify or remember the lead. However, this limitation can be easily overcome.
Solution: Encourage the Lead to Add Your Number:
To ensure the lead's profile photo appears in your messages, it's important to encourage the lead to add your number to their contact list. Here are some tips on how to do that:
Introductory Message: When starting a conversation with a lead, send an explanatory message asking them to add your number to their contacts. A simple and polite message may be enough: "Hello, I'm [Your Name] from [Your Company]. To make our communication easier, please add my number to your contacts."
WhatsApp Signature: Include a line in your initial messages or signature encouraging the lead to add your number: "Add our number to your contacts to view our profile."
Clear Benefits: Explain the benefits of adding your number, such as receiving important updates, accessing exclusive information, or ensuring more personalized service.
Conclusion
WhatsApp's rule requiring both contacts to add each other to see the profile photo is a privacy measure aimed at protecting users. Although it may seem like an obstacle at first glance, understanding this rule and taking proactive steps to encourage leads to add your number can significantly improve communication and interaction via WhatsApp.
At Sprinthub, we are committed to helping you overcome these communication challenges and to using WhatsApp efficiently and effectively. If you have further questions or need assistance, do not hesitate to contact our support team.
