> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-blocked-contacts.md).

# SAC 360º - Blocked Contacts

## In SprintHub, you can block contacts directly in your 360° SAC.

Blocking a contact can be a necessary measure for several reasons. Here are some common reasons:

1. Harassment or nuisance: If a contact is sending constant, offensive, threatening, or spam messages, blocking may be the best way to stop this behavior.
2. Limiting communication: Sometimes, you may want to end or avoid communication with someone without having to justify yourself, and blocking offers a simple solution for that.
3. Protecting yourself from scams or fraud: If a number is sending suspicious messages related to scams or fraud, blocking is a way to avoid being deceived.

These are some of the main reasons, but the decision to block or not block a contact is personal and depends on the specific circumstances.

### To block a contact, you first need to grant this permission to your users (non-admins). To do this, follow these steps:

{% hint style="danger" %}
*<mark style="color:red;">By granting this permission, users will be able to block Leads/Contacts as needed. Otherwise, only administrators will have this capability.</mark>*
{% endhint %}

1. Go to System Settings ⚙;
2. Select the option: Permission Group;
3. To create a new group, click “+ New Group”; to edit an existing one, click “Edit”;
4. To enable the block contact function, simply activate the ☑️ checkbox;&#x20;
5. After making the changes, click “Save Changes”.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcg6Bcj3QZmR8AxjV00hV1utUd2ogT91aQvGlj_dqPTEkP0ILQIGCmI35_QFcD2qFy8DW6kbGDnyyPDgwRSXky5-Fa3T00XivjN1hyW9O5k3x-iF6PjVYBrkPbKvWPB5HsRC72by6Im2TkCejfNOTNx-vVz?key=IHtzi1MrIVC5hSC6oFkeaQ" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdS3XUHPiKdGUPP7dzS5cPAsS1F--SDbZVro-mDeEeiBNehhrq5R3_o3iBgJYVoRGRSRJ4OIo_e_D5nIMIwmv2M3-cVh8vED2iN2nxAlAgjpuhjBcaBREMttBYFymmwcfQFR-pKBhP3hwk-P368XQ97dZLi?key=IHtzi1MrIVC5hSC6oFkeaQ" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfKH2AhTnI7hl9p1bYTnP-bFOkzsRlcyruCLTjx_DXK-0jbPv6uPlbnqGAaFuHlUgSch8vOnm6NP6Nv93Api5H69MFvBQTjNMY2bTsTwJac6wBl707vw_Z6dT_uTgC1cMBodbhQ9yH87eZfHiqpfay6BDs?key=IHtzi1MrIVC5hSC6oFkeaQ" alt=""><figcaption></figcaption></figure>

To learn more about permission groups, click the article below:&#x20;

{% content-ref url="/pages/76439127445d1b3568e1828079b6109ed6be305c" %}
[Permission Groups](/en/topics/system-settings/permission-groups.md)
{% endcontent-ref %}

{% hint style="info" %} <mark style="color:blue;">This procedure can be carried out in both modes: List and Kanban.</mark>
{% endhint %}

### To block a contact, follow the steps below:&#x20;

1. **Go to the 360° SAC and Block the Contact:**

* Go to SAC 360° through “Find Services.” Or simply type the name, and the feature will appear.
* Open a service ticket and then click on “Service options,” with the … icon;
* Click “🚫 Block Contact”;
* Set the reason for the block;

> Once confirmed, the Lead's contact number will be blocked and added to the blocked list, making it unable to send or receive messages.

* Click “Block.”

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfyNtMUyJpyxrZXQFFrqp0JiqybOTE6LLP7Uvw9A5Jh_XISWrXTrhUNwtYSBIzRAdRhomXOT7S_brKq8YBWAHexpMZr1aH5yCfgh8uWk9W53_zpxStCM9keo5DK2WwuSjHVnMX0zoM7Oh6xcnT6fftKEbU?key=IHtzi1MrIVC5hSC6oFkeaQ" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfb5HXVElMx0nKyDYxKSPYrNzKQJagjRFt7AsREOOcSrwG_yJggEz_r3jmZ6V0759yB1PNEYizzqcL91BBn_Ao2DP3EGGlUlG03YysjJTxwuu_LpYI4MStuz19BRwdgQz4OwM4hbUcIJZaKoXO9TfRQ_Z0D?key=IHtzi1MrIVC5hSC6oFkeaQ" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdSLLx-pz98rYxeHhDaYO8yOIALY_m5xvbkbKqMhQ1JLVkERKRjAp0Mdvaj70pTYwHl8YAi2FhbhV81459F661BR659Uj6CzpNdSHIfLntpwISVKY8K4I9rNalQQJmCd9H7l4HTboYSOQIT1xmzyvZVB7mX?key=IHtzi1MrIVC5hSC6oFkeaQ" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe6wkMluTnXT5uMKNhIruBNGMXs_cmVizVL3jdIz1Ifh3DODNXAdYHKLRjMecw4db7gW62MsVzoyVzwNoCPS-iwmnCWDt87bzxqVc59l4hLdtEMVJZ41o9eDEV4-QY8MqbBF42ypAAdXKqeJ9NIl7fAgaQ?key=IHtzi1MrIVC5hSC6oFkeaQ" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeeSs7Vz9n6EkwkcZv9eOrmD13jwbGO7Sx0jmNBBNMBGjlsS7X37oz1wapOpbd95upTWooTQsO6aI9TJaX37Iz2raXkO9cBsqHaUMl9ifv3D8mhrfl38t81P664B8HQldFFwTy_yCi6guIufB1WPLVpp0c?key=IHtzi1MrIVC5hSC6oFkeaQ" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcD5edcN4rcdaFzqOMHI3AYDAdpN_0qe2nq5UGpJw_UjRiX8S7Z5LTF3c61kJWT0ZJN2Aur6jGTIzxJqtxAL8w2JYgjyy3NlksRnkiuvxc2BIrRNxlaW4sCIzv0D5TzH_H9OWDDa95LjM8naSbeSeH7d3_T?key=IHtzi1MrIVC5hSC6oFkeaQ" alt=""><figcaption><p>Lead Page</p></figcaption></figure>

2. **Blocked contact settings:**

* Click on "Settings" and then on "Blocked Contacts";
* View the list of blocked contacts, which displays information such as: Lead name, block reason, contact number, responsible user, block date and time;
* To add a new block, click "+ New Block";
* Use the search function to find blocked contacts by name or number;
* To unblock a contact, simply click "Unblock".

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf2z9a7EmomIRBwaqr78guhb9ejgW3Op8HfRtcINWpUTp-VPstWKTK95fb2hpQzfpydnSXstWLhTaawl0Y0PngzWlGpopNMSGuvqOdjCT_KoaEZAXFF1HUXJQYtDet1KADo_YQdMz-lUKVKd0jzmmXpVB9y?key=IHtzi1MrIVC5hSC6oFkeaQ" alt=""><figcaption></figcaption></figure>

**CONCLUSION:**&#x20;

Blocking a contact in SprintHub is an essential feature for maintaining control and organization of your 360° SAC. With this tool, you can ensure that your users have the ability to manage unwanted or inappropriate interactions with leads and contacts. By setting permissions correctly, the process becomes fast and effective, helping protect the team and optimize the company's communication flow.


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