# SAC 360º - How to Configure and Manage Meetings

The **360º CS** from SprintHub allows centralizing customer relations, integrating support, histories and **meetings** in one place. In this article, you learn **how to configure, manage and track meetings**, ensuring organization, productivity and a complete view of the customer.

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Meetings in the 360º CS work as structured records of scheduled interactions with the customer. They are linked to the contact/lead and allow:

* Record date, time and responsible parties
* Set meeting status and type
* Centralize history and notes
* Track results and next steps

All of this integrated with support, without losing context.

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{% embed url="<https://youtu.be/PwkUjESg_dk>" %}

### How to Configure Meetings in 360º CS

#### 1. Accessing the Meetings area

To configure and schedule a meeting in 360º CS, follow the step-by-step below:

1. Access the **SprintHub**
2. Enter the **General** >> **360º CS**
3. Select the **contact** or **support** desired
4. Click on **Meetings** or **Add meeting**
5. Choose the **calendar** and click on **Generate link**

After generating the meeting link, the system provides **three sending options**:

* **Copy link**: copy the link and paste it directly into the support thread for manual sending to the customer
* **Send with SprintHub standard text**: the system automatically sends the message with a standard text
* **Schedule as Contact**: schedules the meeting by linking it directly to the selected contact

> 💡 This flexibility allows adapting the sending according to your team's support flow.

On this same screen, you can also:

* View **already scheduled meetings**
* Check if there was **attendance** or **no-show**
* Update the meeting status if it **was not held**

This ensures complete control of the customer's interaction history.

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### Best Practices for Using Meetings in 360º CS

* Record all meetings, even the short ones
* Update the status after it takes place
* Use notes to record decisions and next steps
* Standardize meeting titles and types
* Use reports for periodic analysis

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### Conclusion

With the **360º CS from SprintHub**, meeting management ceases to be decentralized and becomes part of a single customer history. This ensures more organization, visibility and efficiency in support.


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