SAC 360º - How to Configure a Timer

In this tutorial, you will learn how to set up an automation in SprintHub that waits 30 minutes without a response from the lead and then automatically triggers an AI agent. This configuration is useful to ensure that conversations do not remain stuck for too long in the Waiting stage.

1. Access SAC 360 Log in to your SprintHub dashboard and go to SAC 360

2. Create New Automation Inside SAC 360, go to the Automations menu. Click the + New automation button.

3. Set Title In the Title field, type a clear and descriptive name, such as: “Timer – Trigger AI after 30 min without response”

• Trigger - It will not be necessary to add a trigger for this automation, as it will be based on a condition.

• Condition - Choose the option: “The date of the last message... – From the lead – Was more than 30 minutes ago.”

• Activate the option: YES to Check conditions until they are met. Attention: The condition check interval may vary depending on the number of automations running at the time. This means the exact trigger may have a slight time variation.

4. Add Action Click + Action. Select: Start AI agent.

• Select the desired AI agent.

• Configure the waiting time the agent will have before ending if there is no interaction.

• If you want the agent to consult the history of previous messages (recommended for conversation context).

5. Set the interaction status and Save the automation

• Configure the automation to run only when the interaction has the status: WAITING. This ensures the flow only acts on interactions that have not yet been started by humans. Finally, save the automation.

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Important Recommendation

Before activating this automation on real leads, we recommend conducting internal tests using fictitious or test leads. This ensures that:

• The conditions are being checked correctly.

• The trigger timing is appropriate.

• The AI agent is acting as expected.

This way, you avoid starting the automation incorrectly and ensure a positive experience for your leads.