# SAC 360º - How to Configure a Timer

In this tutorial, you will learn how to set up an automation in SprintHub that waits 30 minutes without a response from the lead and then automatically triggers an AI agent. This configuration is useful to ensure that conversations do not remain stuck for too long in the Waiting stage.

**1. Access SAC 360**\
Log in to your SprintHub dashboard and go to SAC 360

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**2. Create New Automation**\
Inside SAC 360, go to the Automations menu. Click the + New automation button.

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**3. Set Title**\
In the Title field, type a clear and descriptive name, such as: “Timer – Trigger AI after 30 min without response”

* Trigger - It will not be necessary to add a trigger for this automation, as it will be based on a condition.
* Condition - Choose the option: “The date of the last message... – From the lead – Was more than 30 minutes ago.”
* Activate the option:\
  YES to Check conditions until they are met.\
  Attention: The condition check interval may vary depending on the number of automations running at the time. This means the exact trigger may have a slight time variation.

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**4. Add Action**\
Click + Action. Select: Start AI agent.

* Select the desired AI agent.
* Configure the waiting time the agent will have before ending if there is no interaction.
* If you want the agent to consult the history of previous messages (recommended for conversation context).

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**5. Set the interaction status and Save the automation**

* Configure the automation to run only when the interaction has the status: **WAITING.**\
  This ensures the flow only acts on interactions that have not yet been started by humans. Finally, save the automation.

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### Important Recommendation

Before activating this automation on real leads, we recommend conducting internal tests using fictitious or test leads. This ensures that:

* The conditions are being checked correctly.
* The trigger timing is appropriate.
* The AI agent is acting as expected.

This way, you avoid starting the automation incorrectly and ensure a positive experience for your leads.

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