# SAC 360º - WhatsApp Disconnected!

Did you try to send a message in SAC 360° and couldn’t? It’s essential to check if WhatsApp is connected. If you notice a blinking exclamation point at the top of SAC 360, that indicates WhatsApp is disconnected.

{% hint style="warning" %}
**WhatsApp connectivity can be affected by several factors, including long periods of inactivity.**
{% endhint %}

**Always stay alert!**

{% @arcade/embed flowId="TZBCilkAbn58JlGaGYxF" url="<https://app.arcade.software/flows/TZBCilkAbn58JlGaGYxF/view>" %}

{% hint style="info" %}
*<mark style="color:red;">We recommend keeping the mobile device charged, with internet access and the WhatsApp app (regular/Business) open, to stay synchronized and avoid disconnection from SprintHub.</mark>*
{% endhint %}


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