> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-whatsapp/sac-360o-whatsapp-disconnected.md).

# SAC 360º - WhatsApp Disconnected!

If you tried to send a message through **SAC 360º** and the sending was not completed, the first step is to check whether the account of **WhatsApp** is connected.

When WhatsApp is disconnected, a **blinking exclamation mark icon** will be displayed at the top of SAC 360º, indicating that the connection was lost and that message sending is unavailable.

> **Important:** While WhatsApp remains disconnected, it will not be possible to send or receive messages through SAC 360º.

***

### What can cause the disconnection?

WhatsApp connectivity can be affected by several factors, such as:

* Long periods of device inactivity;
* Lack of internet connection;
* Phone turned off or without battery;
* Forced closure of the WhatsApp or WhatsApp Business app;
* Loss of synchronization between the device and SprintHub.

### How to avoid disconnections?

To keep WhatsApp synchronized with SprintHub, we recommend that you:

* Keep the phone always on and with sufficient battery;
* Make sure the device is connected to the internet;
* Keep the app **WhatsApp** or **WhatsApp Business** open in the background;
* Avoid battery-saving settings that may interrupt the app from running.

{% content-ref url="/pages/0590dd9f0d38d5c5cf667993fb9fe83b81d06913" %}
[Problems with WhatsApp Web Integration: What Should You Do?](/en/strategies/whatsapp/problems-with-whatsapp/problems-with-whatsapp-web-integration-what-should-you-do.md)
{% endcontent-ref %}

***

### How to reconnect?

When you identify the alert icon in SAC 360º, reconnect your WhatsApp account according to the procedure used by your integration (WhatsApp Web, Z-API, UAZAPI, or another).

After reconnecting, wait a few moments for synchronization to be restored before making new sends.

{% content-ref url="/pages/b449fdb5708ce42a6bc96f552923275f250e7bc0" %}
[Integrations - Z-API](/en/topics/integrations/integrations-z-api.md)
{% endcontent-ref %}

{% content-ref url="/pages/d12efd6f3bbd615f56b24431974f84bf79e1a331" %}
[Integrations - uazapiGO](/en/topics/integrations/integrations-uazapigo.md)
{% endcontent-ref %}

> **Tip:** If disconnection happens frequently, check the device's internet connection conditions and the operating system's power-saving settings.


---

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