SAC 360º - Problems sending message after changing the WhatsApp account

Due to account blocking or number change there was a need to replace the WhatsApp account in SprintHub. When trying to continue the conversation with the Lead, the message “account not found” appeared, as shown in the image below:

It will be necessary to start a new conversation, now from the new number. There are two ways to do this: directly through SAC, or within the Lead.

For this, just follow the steps below:

1. Create a new service within the ongoing support session;

2. After that, select the new WhatsApp account (it may take a few minutes for the new account to appear);

3. It will automatically redirect and start the new service with the lead.

Done! You will be able to send messages again (text, quick replies, etc.).

Check the video tutorial: