SAC 360º – Out of Office Absence Message

With SprintHub, you can set up away messages for the times when your company is outside business hours. This ensures your customers are not left without a response, strengthening the relationship and providing a more efficient and professional experience.

To do this, follow the steps below:

1. Create an Automation:

• Access your support: Through “Find Services”. Or just type the name, and the feature appears.

• Go to the Automations section.

• Start creation: Click "Create Automation" using the "+" button.

2. Configure and Save:

• Enter a Title: Give the automation a descriptive name.

• Configure the Trigger: "The lead sends a message."

• Configure the Condition: "The time is between" and "the day of the week is"

But note: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.

• Choose the Action: "Send a message"

• Configure the Action.

• Describe exactly what the action will do.

• Save the Automation: After configuring, save the automation.

CONCLUSION

Sending messages outside business hours with SprintHub automation is a strategic solution that demonstrates care and professionalism in customer service. This feature not only ensures customers feel valued by receiving an immediate response, but also helps strengthen the relationship and trust in your brand. With SprintHub, your company keeps communication active and efficient, even outside business hours.