# SAC 360° Automation - Activate chatbot when a lead sends a keyword

In some cases, you want to start a series of messages via Chatbot with a lead when they send a keyword. This is possible as follows:

In SAC360, when entering the automations page, create a new automation that does the following:<br>

<figure><img src="/files/51e3def44375f3544d72692b18305d2f49747496" alt=""><figcaption><p>When creating it this way, customize the Chatbot and the keyword.</p></figcaption></figure>

In this way, any message that contains 'message X' will trigger the configured Chatbot.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-activate-chatbot-when-lead-sends-a-keyword.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.