# SAC 360° Automation - Condition "The author of the last message is"

<figure><img src="/files/84dd889d1a29220827b9d63e8953d3871ea617f7" alt="" width="313"><figcaption></figcaption></figure>

To create your automation follow the step-by-step below:

When you open your Sac 360°, click on the Automations icon;

<figure><img src="/files/999790e165fb1cec4ed150f3e75d255055e15a06" alt=""><figcaption></figcaption></figure>

Then click on '**New automation**';

<figure><img src="/files/b607c6b1b1b0718da01d3b2636562a27168107ce" alt=""><figcaption></figcaption></figure>

Configure your automation; Define a **title,** and the **condition** which in the example will be "The author of the last message is..."

<figure><img src="/files/52d4dcbbd68f22e13a80e9d33579a8fd5b89b214" alt=""><figcaption></figcaption></figure>

Next, it is necessary to define whether the author of the last message, which will be the **condition** for the automation, will be the **lead** or a **agent (including automations).**

<figure><img src="/files/d964228636fdce2e8b3abf2840a01d070509550a" alt=""><figcaption></figcaption></figure>

Specify the **action** to be executed when the established condition is met.\
\&#xNAN;*You can choose more than one action at a time.*&#x20;

* We will use as *example* the condition of **Start a chatbot**. This means you can develop a satisfaction feedback chatbot and configure the automation so that when the *last message is sent by the lead*.

<figure><img src="/files/f724a9b1393b1d477c0c9e31052d7380c506769e" alt=""><figcaption></figcaption></figure>

Select the desired Chatbot;

<figure><img src="/files/ad620e930d0fa7d3f285f44d73a74851f11a4be2" alt=""><figcaption></figcaption></figure>

Configure your automation; \
\
**Set the recurrence**: If this automation should run multiple times while the conversation meets the conditions, set the desired frequency below.

"**Limit to channels**'": The automation will be started only when the conversation is from one of the selected channels. Leave empty for any channel.

**"Limit to accounts"** : The automation will be started only when the conversation is in one of the selected accounts. Leave empty for any account.

"**Limit to status**": The automation only when the conversation has one of the selected statuses. Leave empty for any status.

<figure><img src="/files/46a922a0e55c298b4fd7e87a2129b864168cc050" alt=""><figcaption></figcaption></figure>

Then click on '**Save automation**';


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