> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-condition-the-author-of-the-last-message-is.md).

# SAC 360° Automation - Condition "The author of the last message is"

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2Fgg14H3rxrk2Egma9a8VY%2Fimage.png?alt=media&amp;token=1e02ccfd-18dc-4e01-bc72-09c0816a416c" alt="" width="313"><figcaption></figcaption></figure>

To create your automation, follow the step-by-step below:

When opening your Sac 360°, click on the Automations icon;

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FxddzfAD8a6lVQ3uNPBKk%2Fimage.png?alt=media&amp;token=c35583a3-11c0-4e80-968c-751ad07210ad" alt=""><figcaption></figcaption></figure>

Then click on '**New automation**';

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FTz1lIQNxlkQ4E3E9R7Pk%2Fimage.png?alt=media&amp;token=b348c4bd-4cfb-48d7-9e6d-67d6706ac896" alt=""><figcaption></figcaption></figure>

Configure your automation; Define a **title,** and the **condition** which in the example will be "The author of the last message is..."

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FgJd4hfByMFusqz9IkAm1%2Fimage.png?alt=media&amp;token=862c1c56-af57-4dbf-a82f-b4c252f3ecdd" alt=""><figcaption></figcaption></figure>

Next, it is necessary to define whether the author of the last message, which will be the **condition** for the automation, will be the **lead** or an **agent (including automations).**

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FNhExCmdoITfWdPmZ9DVQ%2Fimage.png?alt=media&amp;token=badf3343-a743-4b19-92aa-68a140090c15" alt=""><figcaption></figcaption></figure>

Specify the **action** to be performed when the established condition is met.\
*You can choose more than one action at a time.*&#x20;

* We will use as *example* the condition to **Start a chatbot**. This means that you can develop a satisfaction feedback chatbot and configure the automation so that when the *last message is sent by the lead*.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FBE7Gsh6NwU5NNjSEIKkT%2Fimage.png?alt=media&amp;token=82286f8a-f919-4405-90b5-9e69fa050320" alt=""><figcaption></figcaption></figure>

Select the desired chatbot;

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FffvGsUsJN8ZnZJA8DnpF%2Fimage.png?alt=media&amp;token=dfd36dbb-962f-420b-9edd-1cd1c491b46e" alt=""><figcaption></figcaption></figure>

Configure your automation; \
\
**Define the recurrence**: If this automation should run multiple times while the service meets the conditions, configure the desired frequency below.

"**Limit to channels**'": The automation will only be started when the service is from one of the selected channels. Leave blank for any channel.

**"Limit to accounts"** : The automation will only be started when the service is in one of the selected accounts. Leave blank for any account.

"**Limit to status**": The automation will only be started when the service has one of the selected statuses. Leave blank for any status.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FNntqspNDMMGVXgZIJmmv%2Fimage.png?alt=media&amp;token=9a6d22fa-c1c1-4d58-8250-33d31479f876" alt=""><figcaption></figcaption></figure>

Then click on '**Save automation**';


---

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