# SAC 360º Automation - Transferring a Case

<figure><img src="/files/02fd0f7436419cbc49f79bfac13785cee6726c77" alt=""><figcaption></figcaption></figure>

## It is possible to transfer multiple tickets to another user via automation quickly and easily.&#x20;

### To create and run this automation follow the steps below:

1. **Create an Automation:**

* Go to SAC 360º via “Find Services”. Or simply type the name, and the feature appears.
* Go to the “Automations” feature and then click “+ New Automation”;<br>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXeFcSNCvvoK-rX05E__37YlK2YFfDbbm-0LQkxHgB5tIi8xVjVFRLtJyG7N16FFTwa-VrncqxgO7poDHiKUtPt3kFuLOnoyYefEKflf3rUMtvERIlXbTqhG-_g8U7-W1sbb0TB_5yYhx-cVfq5Ms3u52qeM?key=77dyfWma6z1bazmhY5drXg" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXeoqDlQwBNDpy-PNDWxbNIFrbFia35FrEsYFYnhubre62d7XfW5ARb0VbjssASaB_cFvJdZfrt73SNN6068Px_oSqowGK5QQ_p1LGd9hQZxCy2ONbLXWj4_1p3tQatn4Vrf611lpMDo94E94pK2PzmrzPE?key=77dyfWma6z1bazmhY5drXg" alt=""><figcaption><p>List View</p></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXfWoFPyXFLbTNPtOGoVeaQ-6dEAXNT0Zc9BBj20jGGJv9uitEZgGxr_2d3Qg19yM0ouvKOhU0-sZ8JpwwjpC5-lyzgebXH3pcgpbTS95j3qh077KOZOstJwbgm7PlkXiLmFcAoyOtw-YoNTI6evqJCGTic?key=77dyfWma6z1bazmhY5drXg" alt=""><figcaption><p>Kanban View</p></figcaption></figure>

2\. **Configure and Save**

* **Enter a Title:** Give the automation a descriptive name.
* **Set up a Trigger:** Choose a trigger of your preference (in the example, “Time of day is” was used).
* **Set the Condition:** Choose the condition “the ticket assignee is”.
* **Choose the Action:** Transfer to Support
* **Configure the Action**.
* **Describe** exactly what the action will do.
* **Save the Automation:** After configuring, save the automation.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXf9VOLOozbOi0KFouRsK5TDcJ5PA-o875iFdh5y-t8WifeFsnci6UbMEnxMOE0Vzu53NsV6JOGkVirvpb3T8SHalvpqosR4OjETq956Q5lKOzj6S4w8UA8eob4QcaHZRQXY0PBcMm7v9ZjeAqC4BHJS1ok4?key=77dyfWma6z1bazmhY5drXg" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXdjTgbGkMiYHnOyermTOn2sA5IU9CNI6E4MpSRMaecUhg4RVCQwiTXIZq3NBUJqwNivXLnJEuXIbPoreZPIZ5pm5jxgZLWO6JROeaZr0Ij3E0KSysGs9gegPncwQ5pI_trj6pEPkuMEP4vYOgKl6StGrYan?key=77dyfWma6z1bazmhY5drXg" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
*<mark style="color:blue;">Here there are many possible choices regarding users and departments; do it according to your strategy</mark>*
{% endhint %}

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXeNz0g1JIT54Yv-PmTxBRAEimqRkXABTRRdy8YKKDP-x7IsFcqCWn01_L4C_Hb3V_K0UlwhSlVKqasVuAQwTWB0IeOojG0RyPKF2sGHYWrEwZLv-rbX-P3JIk68_vVDzUEwXCcwhzilxq7xlO7OFWrOeFs?key=77dyfWma6z1bazmhY5drXg" alt=""><figcaption></figcaption></figure>

3\. **Run the Automation:**

* Start the Automation: Press “play” to begin execution.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXcVcnN6bT7vrm_3v6hqRsr5xqk4x4tN0dWGnqaou04-Y5XZGQK6lRec8jWpeNlKHbJobZWjVa-XHq1qKla4y-JWkqRkjVeFT8ornLIgbgIhRuO1P2PJvW_EI5kQ0doBryCyotms18t7tNMlUv3jh-S1ZKWs?key=77dyfWma6z1bazmhY5drXg" alt=""><figcaption></figcaption></figure>

*Done! Your automation is configured and running.*


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