# SAC 360° Automation - Closing Cases

## If for some reason you need to close conversations en masse, with SAC automation this is possible.

### To create and run this automation follow the steps below: 

1. **Create an Automation:**

* Go to SAC 360º via “Find Services”. Or simply type the name, and the feature appears. 
* Go to the “Automations” feature and then click “+ New Automation”;

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXdtKZAyxpT6bBJGS2pH3g9bo8B5VDoWNkom8RtBkNq0HSrWZklAJmrE9UqbXqOeQOOAjLOnzyFg_N7oS5XnQhBnUMLxXsCrvFqlINa1ZLDAN21qtif09FpoITLqJAxb2bxeqyPTxk6NxBdesMNo_Kw2zR9B?key=IVYeD0Ly1KlXWSku203Ieg" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXe6EVP4YMdQyooUqxK5pyetqdXQVjcj2G-7VUoPkwIHL6lRqGiwk-owhCvT4Nn48LAaC0qfRAxfPzfXp7o0AN2MijLTcQy2cw33O3Cpnqw5ucLlGHgSpi1Jxk0qJ1QXRt67ywpdGfEukB238QnjoAn1Evcq?key=IVYeD0Ly1KlXWSku203Ieg" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXeut-N1RaNMwF0o1OjtPcRVmjxGZBqPBIj4yWW6gsY5B0OJ5bIqiWnw-Fm9wU91remni2F8CLgi_s1Yqj1EzsE4NiMrOvnL4IyXrksjg97i4m0qmuYEmaW7cC7_XC5RLtLQx__9GWsQG9LrX0rWkRsSN7Ea?key=IVYeD0Ly1KlXWSku203Ieg" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXcLCTzEfngV1eZPcHrVg58up8jikQgpIb8NVFpufR9GcGhbnK7zC-uxNqxfuUaE4MkRtacW8UML0Ht1CW1hsDlMsFPfVgVQrN0eeo0FCrohu-CmDZVel5eUO3zkVXYJTlnZvLy0qnGGifZJ-pk-159lleTI?key=IVYeD0Ly1KlXWSku203Ieg" alt=""><figcaption></figcaption></figure>

2. **Configure and Save**

* **Enter a Title:** Give the automation a descriptive name.
* **Set up a Trigger:** Choose a trigger of your preference (in the example, “Time of day For” was used).
* **Set the Condition:** Choose a condition of your preference (in the example, 3 were used: “The Lead has a conversation in SAC” AND “The date of the Lead's last message was…” OR “The date of the Agent's last message was…”).
* **Choose the Action:** Close the conversation
* **Describe** exactly what the action will do.
* **Save the Automation:** After configuring, save the automation.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXcM_nJvC94hg7cJO0rLmW9ah2bJfTgtoV6D3e_b7f1FD_9RlNkdMB9gcT-3W0Yom_RMEsXCbEl27mh84wWsww_IYxdntDFwssJFABgQgT3z8mb-hIsxBcD7HFAaMnxw9WAuuOpcPWmqY-8fYh5X0gSOU8Ei?key=IVYeD0Ly1KlXWSku203Ieg" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXfGPQ5iuOo_XOn3LESXStEdqwYOj-HTJf5BeHp-SRqHJ1gpXIdmRb-GoJzfQbn9cnMoLydTVnd0thKqg-IzlAPbqIlvogMARUg7AX8cQGM2ly4KN00EermDychSL0NqJDwqVHbl_M8grzvfntGXtWGe3zSu?key=IVYeD0Ly1KlXWSku203Ieg" alt=""><figcaption></figcaption></figure>

3\. **Run the Automation:**

* Start the Automation: Press “play” to begin execution.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXf88P3gBy5y5xjNSHk4etWdrGVmC-crT94_aVzqjNc15yP-NbONaPpBLQzwQSv_Wcvo2XZZkRs2Ym2wiLdFdflT3WuXnhn7o1JK9DBTvmSs562x9j_KOS3NBVvJhyJzEcB6Pc_4ip6GHxDo2s93zS2oDV4?key=IVYeD0Ly1KlXWSku203Ieg" alt=""><figcaption></figcaption></figure>

*Done! Your automation is configured and running.*


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