# SAC 360° Automation - Deleting Cases

<figure><img src="/files/264a4c2238fbc36e883466e0930012de0711081f" alt=""><figcaption></figcaption></figure>

## If for some reason you need to delete conversations en masse, with SAC automation this is possible.

{% hint style="danger" %}
*<mark style="color:red;">Deleting a conversation is an irreversible action, and all of its data will be permanently deleted.</mark>*
{% endhint %}

## To create and run this automation follow the steps below:&#x20;

1. **Create an Automation:**

* Go to SAC 360º via “Find Services”. Or simply type the name, and the feature appears.&#x20;
* Go to the “Automations” feature and then click “+ New Automation”;

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXeHWOkmR0RKhkk5F8yJF6bmRpo5LgAzzh-8f9Np7T4EcXvx3Li_jeJU96b6YM9K48Yfzyho2EISsWPb_2sOf7VcRVVn7OWWPYFeUFlpAhnkS7jx0w22VoVqKbTg5G5ZmnX7vYAGpFQISW-HM8gckNUM1gVn?key=XJiqf16Ioag5qTVlTFVI6A" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXcf0Dmh8OpLSWk65MVrXdDJVJ0a09Qg83uH1xNzeU_nm9B34lzWtdq3gly110qgm2vR2dpI1-uFj-f3fusX3HfDe11TUaJhku_lMs5RXyrg-Nii2afnfTngR0rH0BSTdTT9awlXEXEYaakvRYryKdnHnrs?key=XJiqf16Ioag5qTVlTFVI6A" alt=""><figcaption><p>List View</p></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXcP6yhvwJokS8s5g85RmO1qNP2jCqXLG4e_2sc8dJtJS6WgaVfUxos1lSCvFMbquXRywRKKZauaWmUMLrWdLJFynaR_M6JPxdx9Xb_r--6vmFOSgVnnzhgCL2xESbiBoZEXVpsW7ZtvpzcuCHbz5snastkY?key=XJiqf16Ioag5qTVlTFVI6A" alt=""><figcaption><p>Kanban View</p></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXfMdP95YayzIoja44yegKmiUJqzrgFnOoN35NwqiJWllPj0gmcwrfB88MF-Sa5pZptuzAbXxFCScNJvZr_NkTqC31P0zy_XRiqyVTrp4VDj1qysjy34xj49LBt7XfGSfZ4JoF6k3gXp3gGy_m7woGnkBAjA?key=XJiqf16Ioag5qTVlTFVI6A" alt=""><figcaption></figcaption></figure>

2. **Configure and Save:**

* **Enter a Title:** Give the automation a descriptive name.
* **Set up a Trigger:** Choose a trigger of your preference (in the example, “A tag was added to the lead” was used).
* **Set the Condition:** Choose a condition of your preference (in the example, “The conversation date” was used).
* **Choose the Action:** Delete conversation
* **Configure the Action**.
* **Describe** exactly what the action will do.
* **Save the Automation:** After configuring, save the automation.<br>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXdz7TfUDUte-JFFy2Z5zDlCsjbLa2CatrHJcFZFfHfv-3WAyFRDvfzGqKQyshJgdf9I9s19ZRH1wsRtiDh1H4Gd6c53jqBi_2nnazbP7vfsNQzUDW5_3xOKnGKspSabSEwXS-L-81L4HZ1IASzUQtMEttth?key=XJiqf16Ioag5qTVlTFVI6A" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXetVoV77uA9Ku-zzNTgmTHFdaw3L-sll2AGIW-athQTywF6HD-OdJm7vABOL5qsqX8coNARd2zkti5HArObAvoPavs8ap4H6rBzPENQHZ_tiU3t-afUDXMORF_yoTK-qzcDUkOenP7YrdEdGWb_DVhWD56U?key=XJiqf16Ioag5qTVlTFVI6A" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXfO324jvuuYVpFZvtIglX19ifX1qrkbqsaUyZHEL2ANep_h82iKA3IR2ZeynTz9HFcQn5tkibONbVOuCr9tGXAaRe1wxJlqQM7bNy-fLRO2CcU_G-Sh2PxCUYZgPT9hvrb-IWxU_2l_eexr4eObDYj0Ieg?key=XJiqf16Ioag5qTVlTFVI6A" alt=""><figcaption></figcaption></figure>

3\. **Run the Automation:**

* Start the Automation: Press “play” to begin execution.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXfRJBBnBrhmoDbcll3aq5_q17_P-Ax903jAq9oVlH8EJ5M2C113dNLtibrg8c1xTFlQ38G4UIfE_vEZC8zpDFCzmmRR_lGVT40VgvQgwhC8BBnTyR66sgJ4GjYd_1U3J8ui2VOkwphmi_IkeqNfLFe-fLk4?key=XJiqf16Ioag5qTVlTFVI6A" alt=""><figcaption></figcaption></figure>

*Done! Your automation is configured and running.*<br>


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