SAC 360º Automation – Automatic notification about the support ticket

With SprintHub, you can automate messages to direct and inform leads and customers about their support tickets, anticipating request details and speeding up service.

1. Create an Automation:

• Access your support: Through “Find Services”. Or just type the name, and the feature appears.

• Go to the Automations section.

• Start creation: Click "Create Automation" using the "+" button.

2. Configure and Save:

• Enter a Title: Give the automation a descriptive name.

• Set up a Trigger: You can use one or more triggers of your choice.

• Configure the Condition: You can use one or more conditions of your choice.

But note: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.

• Choose the Action: Send a message

• Configure the Action.

• Describe exactly what the action will do.

• Save the Automation: After configuring, save the automation.

CONCLUSION:

Implementing message automation for support tickets with SprintHub improves the customer experience, ensuring quick responses and clear information about their requests. In addition to optimizing the support team's time, this strategy reduces the need for repetitive interactions, increasing operational efficiency. With agile and personalized communication, your company strengthens relationships with customers and leads, raising satisfaction and loyalty. 🚀