SAC 360º - Receiving Messages from WhatsApp Groups

On the main screen of SprintHub, we will first set up the WhatsApp WEB account within the Platform.

In our knowledge base, we have an article to assist with this integration

https://docs.sprinthub.com/tutoriais/conta/configuracoes-de-contadocs.sprinthub.com

During the account setup process, it is possible to add the option to receive messages from the WhatsApp Group in the same place.

After adding it, you will be able to monitor the messages in SAC 360° and schedule messages in SAC 360° interactions.

"Scheduled messages will be sent even if the interaction is resolved, or returns to the queue"

In our knowledge base, we have an article available to help with this step

SAC 360° - Agendando Mensagens no atendimento | SprintHub - Base de Conhecimentodocs.sprinthub.com