# SAC 360º - Difference between the names

### 🟢 **1. Contact name in SprintHub (Contact registration)**

It is the **name you set within SprintHub** when registering or editing a contact in your database.

#### ✔️ Characteristics:

* Can be changed manually by you at any time.
* Is saved in your contact database.
* Is used for filters, automations, campaign sending and internal organization.
* Whenever the contact sends a message, **this name will be prioritized** on SprintHub screens (when present).

👉 **Example**:\
You registered "João da Silva" as a contact.\
Even if WhatsApp sends "João 🐱", SprintHub will display **João da Silva**.

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### 🔵 **2. Name that comes from WhatsApp (360° Support)**

It is the **customer's WhatsApp profile name**, sent by the WhatsApp API when they start a conversation.

#### ✔️ Characteristics:

* Comes directly from WhatsApp and cannot be changed by SprintHub.
* Changes automatically if the user changes their name on WhatsApp.
* Is visible in 360° Support as **WhatsApp Name** or **WhatsApp Profile**.
* If the contact **is not saved** in SprintHub, this will be the name displayed initially.

👉 **Example**:\
The customer's name is “Maria 🌼” on WhatsApp.\
If she was never registered in SprintHub, this will be the name shown.

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## 🆚 **How does SprintHub decide which name to show?**

The rule is simple:

| Situation                                   | Displayed name     |
| ------------------------------------------- | ------------------ |
| Contact **registered** in SprintHub         | **SprintHub Name** |
| Contact **not registered**                  | **WhatsApp Name**  |
| Registration exists, but **without a name** | WhatsApp Name      |

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## 🛠️ **Where to view each name?**

#### 📌 **In 360° Support (Kanban Mode):**

* Main name → 🟢 SprintHub Name (if exists)
* Below: "Name on WhatsApp" → 🔵 real profile name

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FrDNQojQO8L3gi5GBWovT%2Fimage.png?alt=media&#x26;token=968b6e1a-5a33-45bd-abdd-7be0eee6f43c" alt=""><figcaption></figcaption></figure>

#### 📌 **In 360° Support (List Mode):**

Main name → 🟢 SprintHub Name

If the contact **does not have a registered name** or is outdated in SprintHub → will be displayed **exactly the WhatsApp profile name**.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FNQLC8SKypt5DHOYUl3qb%2Fimage.png?alt=media&#x26;token=b069e2f8-4c23-4d8a-bafd-b19b5934ff71" alt=""><figcaption></figcaption></figure>

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## ✏️ **When to use each one?**

#### Use the **SprintHub Name** when you want to:

* Standardize names
* Create organized contacts
* Use in campaigns and automations
* Identify recurring customers

#### Use the **WhatsApp Name** when:

* The customer is not yet registered
* You need to validate who the customer is on WhatsApp
* The name saved in your database is incorrect

***