SAC 360º - Filters - Groups

The filter for Groups in SAC 360 allows you to show or hide the WhatsApp groups within the list of conversations. This feature is useful for operations that work with support groups, internal communication, or collective atendances — but also for those who prefer to hide them to keep the screen more organized.

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⚙️ How to apply the Groups filter

1. Access the menu General > 360 Helpdesk, or type "360 Helpdesk" in the field "Find services".

2. In the left sidebar, locate the section Filters.

3. Click Groups.

4. Choose between:

   • Show WhatsApp groups

   • Hide WhatsApp groups

SAC will automatically update the list according to your choice.

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🔧 Before using: enable groups in the settings

For groups to appear in SAC 360, it is necessary to enable this feature:

1. Access the gear (System settings).

2. Go to WhatsApp Web account settings.

3. Enable the option Show groups in SAC.

4. Save the changes.

Only after enabling this feature will groups be displayed in the list and be filterable.

Account Settings - Options

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📌 When to use this filter?

• When you want to see only individual conversations.

• When your operation uses groups for support and you want to monitor them.

• To make the dashboard cleaner when groups are not necessary.

• To separate collective atendances from direct atendances.

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💡 Useful tips

• If your team participates in many WhatsApp groups, keeping display turned off prevents cluttering the screen.

• Combine the Groups with Status, Responsible party, Department or Period for more accurate analyses.