> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-groups.md).

# SAC 360º - Filters - Groups

The Tags filter **Groups** in SAC 360 allows you to show or hide the **WhatsApp groups** within the service list.\
This feature is useful for operations that work with support groups, internal communication, or group support — but also for those who prefer to hide them to keep the screen more organized.

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### ⚙️ How to apply the Groups filter

1. Access the menu **General > SAC 360**, or type **“SAC 360”** in the field **“Find services”**.
2. In the left sidebar, locate the section **Filters**.
3. Click on **Groups**.
4. Choose between:
   * <i class="fa-user-group">:user-group:</i> **Show WhatsApp groups**
   * <i class="fa-expand-wide">:expand-wide:</i> **Hide WhatsApp groups**

SAC will automatically update the list according to your choice.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FJTM8deZk1ro5U6nEgC19%2Fimage.png?alt=media&amp;token=76ed06c7-2f8d-4e85-bdc8-a6c52a3ff6a8" alt=""><figcaption></figcaption></figure>

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### 🔧 Before using it: enable groups in the settings

For groups to appear in SAC 360, you need to enable this feature:

1. Access the **gear icon (System settings)**.
2. Go to **WhatsApp Web account settings**.
3. Enable the option **Show groups in SAC**.
4. Save the changes.

Only after enabling this feature will groups be displayed in the list and can be filtered.

{% content-ref url="/pages/4cbafce129a6111fcd759cbe89bc2535a82fe139" %}
[Account Settings - Options](/en/topics/system-settings/account-settings/whatsapp-web/account-settings-options.md)
{% endcontent-ref %}

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### 📌 When to use this filter?

* When you want to see only individual conversations.
* When your operation uses groups for support and you want to monitor them.
* To keep the dashboard cleaner when groups are not needed.
* To separate group support from direct support.

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### 💡 Useful tips

* If your team participates in many WhatsApp groups, keeping display disabled avoids cluttering the screen.
* Combine the filter of **Groups** with **Status**, **Responsible party**, **Department** or **Period** for more accurate analysis.