# SAC 360º - Filters - Groups

The filter for **Groups** in SAC 360 allows you to show or hide the **WhatsApp groups** within the list of conversations.\
This feature is useful for operations that work with support groups, internal communication, or collective atendances — but also for those who prefer to hide them to keep the screen more organized.

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### ⚙️ How to apply the Groups filter

1. Access the menu **General > 360 Helpdesk**, or type **"360 Helpdesk"** in the field **"Find services"**.
2. In the left sidebar, locate the section **Filters**.
3. Click **Groups**.
4. Choose between:
   * **Show WhatsApp groups**
   * **Hide WhatsApp groups**

SAC will automatically update the list according to your choice.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FvLwGAf9kgVKLXA2Mdnmx%2Fimage.png?alt=media&#x26;token=410d9e66-1d5b-4ff8-a618-230962303929" alt=""><figcaption></figcaption></figure>

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### 🔧 Before using: enable groups in the settings

For groups to appear in SAC 360, it is necessary to enable this feature:

1. Access the **gear (System settings)**.
2. Go to **WhatsApp Web account settings**.
3. Enable the option **Show groups in SAC**.
4. Save the changes.

Only after enabling this feature will groups be displayed in the list and be filterable.

{% content-ref url="../../../settings/account-settings/whatsapp-web/account-settings-options" %}
[account-settings-options](https://docs.sprinthub.com/en/topics/settings/account-settings/whatsapp-web/account-settings-options)
{% endcontent-ref %}

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### 📌 When to use this filter?

* When you want to see only individual conversations.
* When your operation uses groups for support and you want to monitor them.
* To make the dashboard cleaner when groups are not necessary.
* To separate collective atendances from direct atendances.

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### 💡 Useful tips

* If your team participates in many WhatsApp groups, keeping display turned off prevents cluttering the screen.
* Combine the **Groups** with **Status**, **Responsible party**, **Department** or **Period** for more accurate analyses.