# SAC 360º - Filters - By Department

In the **SprintHub 360 Helpdesk**, the filter by **department** allows viewing only the service requests of a specific company sector.\
This feature is essential for teams that operate in a segmented way — such as **Support**, **Sales**, **Finance** or **After-sales** — making it easier to focus and organize the demands.

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#### ⚙️ How to apply the filter by department

1. Access the menu **General > 360 Helpdesk**, or type **"360 Helpdesk"** in the field **"Find services"**.
2. In the left sidebar, locate the **Filters**.
3. Click **Departments**.
4. Select the sector you want to view.

The panel will display only the service requests linked to the chosen department.

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#### ⚠️ Important

* **Requests started manually** (that is, created directly by the agent) **are not automatically linked to any department.**\
  In these cases, they will appear as **"No department"** until they are assigned manually or via automation.
* It is possible to **automatically assign a department** to a service request through **automation rules**.\
  Thus, whenever a request is created with certain conditions — such as origin, keyword or time — the system forwards it to the correct department.
* To ensure organization, periodically review the “No department” requests and adjust when necessary.

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#### 🛠️ How to create a new department

1. Access **⚙️ Gear (top right corner) > System settings > Departments.**
2. Click **Add new department.**
3. Set the **name**, **description** and the **permissions** of the department.
4. Click **Save.**

After created, the new department will be available for selection in the **filters**, in the **automations** and in the **assignment of service requests.**

{% content-ref url="../../../settings/departments" %}
[departments](https://docs.sprinthub.com/en/topics/settings/departments)
{% endcontent-ref %}

{% content-ref url="../../../../common-questions/permissions/department-permissions" %}
[department-permissions](https://docs.sprinthub.com/en/common-questions/permissions/department-permissions)
{% endcontent-ref %}

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<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FkrxDHvyQ9vAbhCrrFewn%2Fimage.png?alt=media&#x26;token=2106653d-5479-49fc-be4d-6c56fe14d6b8" alt=""><figcaption></figcaption></figure>

{% embed url="<https://youtu.be/IPfJzug9XzM>" %}

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#### 💡 Tip

* Combine the **Departments** filter with others, such as **Platforms** or **Responsible party**, for a more complete view.
* Set up automations to **automatically assign departments** and avoid manual errors.

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#### 🧠 Benefits

The filter by department helps to:

* Organize service requests by sector;
* Monitor the productivity and volume of each team;
* Ensure that all demands are directed correctly;
* Reduce rework in the triage of conversations.