> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-department.md).

# SAC 360º - Filters - By Department

No **SprintHub's 360 Customer Service**, the filter by **department** allows you to view only the tickets from a specific area of the company.\
This feature is essential for teams that work in a segmented way — such as **Support**, **Sales**, **Finance** or **After-sales** — making it easier to focus and organize requests.

***

#### ⚙️ How to apply the department filter

1. Access the menu **General > SAC 360**, or type **“SAC 360”** in the field **“Find services”**.
2. In the left sidebar, locate the section **Filters**.
3. Click on **Departments**.
4. Select the area you want to view.

The dashboard will display only the tickets linked to the chosen department.

***

#### ⚠️ Important

* **Manually started tickets** (that is, created directly by the agent) **are not automatically linked to any department.**\
  In these cases, they will appear as **“No department”** until they are assigned manually or via automation.
* It is possible **to automatically assign a department** to a ticket through **automation rules**.\
  Thus, whenever a ticket is created with certain conditions — such as source, keyword, or time — the system routes it to the correct department.
* To keep things organized, periodically review the “No department” tickets and adjust when necessary.

***

#### 🛠️ How to create a new department

1. Access **⚙️ Gear (top right corner) > System settings > Departments.**
2. Click on **Add new department.**
3. Define the **name**, **description** and the **permissions** of the department.
4. Click on **Save.**

Once created, the new department will be available for selection in the **filters**, in the **automations** and in the **ticket distribution.**

{% content-ref url="/pages/576146f100cb778b9f23f805f2186273081e9957" %}
[Departments](/en/topics/system-settings/departments.md)
{% endcontent-ref %}

{% content-ref url="/pages/d291450d9b8c0ec464ffad862ff3dea74df47bac" %}
[Department Permissions](/en/common-questions/permissions/department-permissions.md)
{% endcontent-ref %}

***

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FhCYwCDGQDxeyQ6aNwOHe%2Fimage.png?alt=media&amp;token=9d68afd9-9178-4f30-81a2-75bc807cf917" alt=""><figcaption></figcaption></figure>

***

#### 💡 Tip

* Combine the filter of **Departments** with others, such as **Platforms** or **Responsible party**, for a more complete view.
* Set up automations to **automatically assign departments** and avoid manual errors.

***

#### 🧠 Benefits

The department filter helps to:

* Organize tickets by department;
* Monitor the productivity and volume of each team;
* Ensure all requests are routed correctly;
* Reduce rework in conversation triage.