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SAC 360º - Filters - By Period
The filter By period of SAC 360 allows you to view service interactions within a specific date range.
This feature is ideal for tracking metrics, analyzing team productivity, monitoring demand spikes, or reviewing interactions carried out on a day, week, or month.
⚙️ How to apply the period filter
Follow the steps below to filter service interactions by date:
Go to the menu General > SAC 360, or type “SAC 360” in the “Find services”.
In the left sidebar, locate the section for Filters.
Click on By period.
Choose the desired range, such as:
Today
Yesterday
Last 7 days
Last 30 days
Custom (select a start and end date)
After selecting, SAC will update the list showing only the service interactions within the chosen period.
📌 When to use this filter?
To analyze interactions from a specific day.
To track weekly or monthly volume.
To assess performance during campaign periods.
To quickly locate older conversations.
To cross-reference information with other filters, such as responsible, department or platform.
💡 Tip
You can combine the filter By period with other filters — such as department, responsible or platform — to obtain more accurate and complete analyses.
