The filter By period of SAC 360 allows viewing interactions within a specific date range.
This feature is ideal for tracking metrics, analyzing team productivity, monitoring demand peaks, or reviewing interactions carried out in a day, week, or month.
⚙️ How to apply the filter by period
Follow the steps below to filter interactions by date:
Access the menu General > 360 Helpdesk, or type "360 Helpdesk" in the field "Find services".
In the left sidebar, locate the Filters.
Click By period.
Choose the desired range, such as:
Today
Yesterday
Last 7 days
Last 30 days
Custom (select a start and end date)
After selecting, SAC will update the listing showing only interactions within the chosen period.
📌 When to use this filter?
To analyze interactions from a specific day.
To track weekly or monthly volume.
To evaluate the performance of campaign periods.
To quickly locate older conversations.
To cross-reference information with other filters, such as responsible, department or platform.
💡 Tip
You can combine the filter By period with other filters — such as department, responsible or platform — to obtain more accurate and comprehensive analyses.
