SAC 360º - Filters - By Stages
In SprintHub's SAC 360, the filter Stage (also called Status) allows viewing service requests according to the stage they are in. This feature makes it easier to track the service flow, helping identify pending items, requests in progress, and cases already closed.
⚙️ How to apply the filter by stages
Access the menu General > 360 Helpdesk, or type "360 Helpdesk" in the field "Find services".
In the left sidebar, locate the Filters.
Click Stages (or Status, depending on your configuration).
Select the status you want to view, such as:
Open
Awaiting response
Answered
Resolved
Pending
Closed
Or any other custom status of your operation
The list of service requests will be updated showing only conversations with the chosen status.
⚙️ Stage Customization
The statuses (stages) can be fully customized according to the company's service flow.
This allows creating stages such as:
First contact
Waiting for customer
Waiting for department X
Follow-up
Qualification
After-sales
This customization helps adapt the SAC to your team's working model.
📌 When to use this filter?
To view only requests that are not yet resolved.
To identify conversations that need a quick response.
To track requests that are awaiting customer feedback.
To monitor service requests that have already been closed.
To analyze bottlenecks in the service flow.
💡 Tip
Combine the filter Stage with other filters such as Responsible party, Platform, Department or Period for a more complete and efficient analysis.
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