> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-advanced.md).

# SAC 360º - Filters - Advanced

The **Advanced Filters** The SAC 360 advanced filters offer an in-depth, refined view of interactions.\
With them, you can access specific conversation groups, identify unanswered interactions, view conversations with no department, and even bypass restrictions — a feature exclusive to administrators.

These filters are ideal for audits, performance management, and operational control.

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### ⚙️ How to access advanced filters

1. Access the menu **General > SAC 360**, or type **“SAC 360”** in the field **“Find services”**.
2. In the left sidebar, go to the section **Filters**.
3. Click on **Advanced**.
4. Choose from the available options.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FzGGGctJ2pILqCjrCJvoj%2Fimage.png?alt=media&amp;token=a84b6a5b-4b09-4c9c-ae22-211f8e3e4b8f" alt=""><figcaption></figcaption></figure>

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### 🧠 Advanced Filter Options

#### <i class="fa-user-group">:user-group:</i> **All interactions**

Displays **all conversations**, regardless of assignees, department, status, or platform.\
Ideal for administrators, supervisors, and audits.

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#### <i class="fa-door-open">:door-open:</i> **No department**

Shows only the interactions that **are not linked to any department**.

📝 *Reminder:*

* Interactions created manually by the agent are automatically **without department**.
* You can link a department manually or via automation.

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#### <i class="fa-arrow-u-turn-up-left">:arrow-u-turn-up-left:</i> **Unanswered**

Displays all interactions that still **have not received any reply** from the team.\
Useful for identifying workflow issues or pending requests.

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#### <i class="fa-lock-keyhole-open">:lock-keyhole-open:</i> **Ignore restrictions** *(Administrators only)*

This option lets you view **all interactions**, including those from departments or agents to which the user would normally **not have access**.

🔐 Only users with the profile **Administrator** can use this feature.

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#### <i class="fa-bullhorn">:bullhorn:</i> **Came from an ad**

Displays only interactions originating from **ads from integrated platforms**, making it possible to quickly identify the contacts that started a conversation through sponsored campaigns.

📝 **When to use:**

* Track the performance of ads that generate conversations.
* Prioritize support for leads from campaigns.
* Make it easier to analyze the results of marketing actions together with the support team.

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### 📌 When to use advanced filters?

* For audits and internal reviews.
* To monitor all active company interactions.
* To find pending or forgotten interactions.
* To identify operational bottlenecks (e.g., many interactions with no department).
* For overseeing multiple teams.

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### 💡 Tip

You can combine the Advanced Filters with other filters, such as **period**, **Responsible**, **platform** or **status**, creating highly comprehensive and strategic analyses.