SAC 360º - Filters - By Platform

The SprintHub 360 Helpdesk gathers all your service channels in one place — such as WhatsApp, Instagram, Facebook and Live Chat. To make conversation management easier, you can filter services by platform, viewing only the channels you want to follow at that moment.

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⚙️ Where to find the platform filter

1. Access the menu General > 360 Helpdesk, or type "360 Helpdesk" in the field "Find services".

2. In the left sidebar, locate the Filters.

3. Click Platforms.

4. Select the channel you want to view.

The available channels are:

• WhatsApp API

• WhatsApp Web

• Instagram

• Facebook

• Live Chat

When you apply the filter, the system will display only the services received through the selected channel.

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💡 Tip

You can combine the Platform filter with other SAC filters, such as:

• Departments (to see only the services from a specific department)

• Responsible party (to view an agent's conversations)

• Stages (to monitor the service status)

This helps to have a more targeted view of the operation.

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🧠 Why use this filter

The platform filter is ideal for:

• Monitoring the volume of messages in each channel.

• Analyzing team performance by service origin.

• Focusing efforts on your company's most active channel.

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👉 Practical example: If you want to follow only the services from WhatsApp API, just apply the corresponding platform filter — the dashboard will show only those conversations, making it easier to focus and control the channel.