Account Settings - Options
Account Settings in SprintHub: how to use each feature
In the Account Settings of SprintHub you will find important resources to organize and personalize your WhatsApp support. These options help keep your conversations more professional, focused and easy to manage.
Below, you will learn about each available feature and understand how to use it in daily operations.
How to access Account Settings
Click on the Settings icon.
Go to System Settings. Click Account Settings. In WhatsApp Web, click the three dots and then Settings.
Available features
Internal name: This is the name given to the account in the system, used only for internal control.
Insert agent name at the beginning of the message: Enables personalization: whenever an agent sends a message, the name configured in User Preferences will appear at the beginning of the text. This conveys more closeness and professionalism.
Ignore messages from groups: If the connected WhatsApp has groups, those messages also appear in the support center. By enabling this option, SprintHub ignores messages from groups, leaving only individual and relevant conversations visible.
Register contact as lead when receiving group message: If you do not enable the previous option (ignore groups), you can leave this feature on. Thus, whenever someone sends a message in a group, that person will be automatically registered as a lead in your database.
Schedule for queue: Allows messages sent by automations to be triggered only within the schedule you configure (for example: only during business hours). 👉 Before enabling, it is necessary to create a schedule. Click here to configure a schedule.
Reconnect only with the number: Works as a security shortcut: if WhatsApp Web disconnects, the system attempts to reconnect automatically with the same number.
Access permissions to the lead: Defines who will have access to leads generated by WhatsApp Web (when a contact sends a message).
If you want to restrict visibility to a specific user, add their name in Users.
If you want to allow access to an entire department, select the Department.
it is also possible to indicate both (users and departments).
Conclusion
These settings allow adapting SprintHub to your business needs, helping to keep support organized, personalized and within your operation's rules.
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